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MICHAEL LOEFFLER

59 Ecker Avenue
West Babylon, NY 11704
(631) 255-9226
MikeyLo84@hotmail.com

PROFESSIONAL EXPERIENCE
AVALONBAY COMMUNITIES, INC.
Leasing Consultant, Long Island, NY January 2009 - Present
Responsible for leasing apartments and ensuring smooth process in for new reside
nts.
Maintaining monthly leasing closing ratio to exceed regional targets, and mainta
in budgeted occupancy.
Report traffic changes to management and pricing suggestions for revenue growth.
Recipient of multiple Top Shop Awards by quality assurance secret shoppers.
Responsible for monthly renewal processing to ensure regional conversion goals a
re met.
Ensure all lease and legal documents are executed in accordance with state, town
and internal policy.
Assisted in lease renewal verification for Affordable Housing Requirement Lease
documentation.
Responsible for providing high level customer service and resolving customer con
cerns and questions.
Coordinating resident community events and resident relation programs.
Synchronize daily with Third party Concierge Company to ensure customer satisfac
tion of services.
Dispatched emergency maintenance calls, and handle filter emergency/life safety
calls.
Process work order requests for residents and maintenance teams.
Contact vendors to assist with building operational needs.
Trained associates on sales techniques, internal computer systems, and policy.
Contribute to ensuring an extended Team environment by providing support and ass
istance within the Avalon Long Island region (Nassau and Suffolk County).
Answered all incoming calls, and follow-up as necessary.
Coordinated all incoming and outgoing office mail, deliveries.
H & M HENNES & MAURITZ, AB
Retail Associate Trainer & On-site Merchandiser June 2004-January 2009
Responsible for training all new employees on selling skills, cashier operations
, and company policies.
Member of expansion/support team for new store openings.
Working as part of a team to meet individual, department, and store objectives.
Cash responsible- Handling money, opening/closing registers.
Assisting customers and management with special requests.
Responsible for merchandising all new productions for display.
Ensuring Product Show Quality for all department Floors maintenance.
Providing product knowledge to customers and sales associates.
Began tenure as a Sales Associate in 2004.
HONEY BAKED HAM, Co.
Administrative Office Assistant, West Babylon June 2000- September 2002
Handled high volume calls regarding customer questions, concerns, and special re
quest orders.
Promoted sales on an individual level with customers by way of face-to-face mark
eting.
Maintained customer relations and quality assurance (by implementing office proc
edures).
Assisted with packaging of orders for high volume seasons.

EDUCATION
State University of New York at New Paltz, New Paltz, NY
Bachelor of Science in Sociology, 2007
* Honors:
Alpha Kappa Delta- Sociology Honors Society
Foreign Language Honors Society
Tri-M Music Honors Society
Dean's List 2007

COMPUTER SKILLS
Proficient with Microsoft Word, Microsoft Excel, Microsoft Works Power Point, MR
I, LRO (Revenue Management Program), Sales Force, Lotus Notes, Outlook.

Language Skills : Conversational Spanish