David C.

Kidd
9703 Sorrento Court * Austin, TX 78759
Tel: 512-970-8693 * Email: dkabe6c4@westpost.net
Sales *HR * Operations * Legal * Real Estate
Versatile sales and operations manager with 15 years of successful experience in
diverse industries including computers, consulting services, online retailing,
and title insurance/escrow services. Started career in manufacturing and transit
ioned to sales and general management.
* Acquired deep expertise in escrow services and the title insurance industry.
* Recognized as an innovative, outside-the-box problem solver who adapts quickly
and succeeds in diverse businesses.
* Leverages exceptional sales, communication, and entrepreneurial skills. Consum
mate team builder, coach, and motivator.
PROFESSIONAL EXPERIENCE
THE HOME DEPOT, INC. Austin, TX - Part Time 2/4/2010-4/12/2010
The world's largest home improvement specialty retailer
Retail Store Electrical Associate
PINERIDGE INVESTMENTS LP, dba Homeland Title Company Austin TX 2009
DBA Homeland Title Company. Real estate title insurance agent start up offerin
g national title insurance and escrow services for commercial and residential ma
rkets Annual Sales over 2 million with 20 plus employees.
Austin Division Manager | Licensed Escrow Officer
Brought on board to establish a central Texas Division (Austin, San Antonio, and
Houston). Started from scratch and set up all facets of new operation, includin
g: site acquisition, marketing, staffing, revenue generation, marketing, and reg
ulatory compliance.
* Generated $20,000 additional monthly revenue by creating and implementing a ma
rketing plan that tapped into the National Title insurance market (a new area fo
r Pineridge).
* Established Austin and Central Texas presence by leveraging past experience bu
ilding successful startups and past-and-current relationships.
* Propelled Homeland - a fledgling East Texas title company - to a statewide and
national player in the industry. Grew a profitable company in less than six mon
ths, starting with two employees and a new office.
* Introduced new ways to cut cost and provide better service: Achieved competiti
ve pricing by developed a proprietary, per-transaction pricing methodology based
on client interviews and historical trends. Cut overhead expenses by negotiatin
g better deals from vendors.
ESCROW PARTNERS/PATTEN & KARLSENG Law Firm, Austin & Houston, TX 2002-2008
Dba FIDELITY NATIONAL TITLE & TEXAS AMERICAN TITLE
Real Estate law firm specializing in title insurance and escrow-related services
. Approx. $25M annual billings and 150 employees. (agents and escrow operations
for FNF; FNIS; Fidelity; First American; Texas American, American Title, Texas U
nited Title, United Title of Texas, Texas Title, Capital Title of Texas, Mission
Title; Alliant Natl.; Lawyers and Land America)
Managing Partner, Escrow Operations | Regional Manager, Law Firm | Licensed Escr
ow Officer
Led Houston title-and-escrow operations for medium-size firm that grew from one
to four offices over six-year period. Focused on new client acquisition, sales,
and new business development.
* Grew revenue and head count 400%, and cut costs as a percentage of gross billi
ngs:
* Increased total revenue from $1 million (2002) to $10 million (2008).
* Increased total employees from 15 (2002) to 50 (2008).
* Cut costs from 56% (2002) to 38% (2008).
* Launched an extremely low-cost marketing campaign that increased sales - withi
n five months - from zero to $20,000 per month.
* Established new Austin operation - starting from scratch - and achieved profit
ability within six months. Leased office space, hired staff, developed marketing
channels. Built relationships with national customers and prospects.
* Developed alternative sales-and-marketing channels via co-branding and talent-
acquisition programs:
* Co-hosted and funded a statewide, syndicated AM Radio with a mortgage broker a
nd real estate broker for two years.
* Created educational programs that taught clients how to improve their own busi
nesses. Designed training programs that incorporated Title, Escrow, and Realtor-
based content.
* Created loyal employees - with income 50%-to-75% greater than their peers - by
hiring new college graduates (also brought a fresh approach to an old professio
n).
* Developed and implemented programs for internal customers, including Title Age
nts that supplied evidence and services such as policy issuance and record keepi
ng.
* Used consultative selling methods and client education to increase sales.
* Developed and implemented B2B marketing campaigns, for example: hosted weekly
conferences that updated clients on title-related legal and compliance issues.
* Hosted seminars that taught client's trainees about title insurance and RESPA.
DELL COMPUTER CORPORATION, Austin, TX 2001-2002
World's largest direct-sale computer company. Approximately $61 billion annual s
ales and 77,000 employees.
Business Sales Division Representative (contracted through Spherion)
Sold approximately $20,000 dollars per day and $5 million per year. Successfully
applied expert knowledge of the computer and software industry to sell computer
systems and services to small-medium business (SMBs with 400 employees or less)
. Qualified accounts, sold to decision makers, and turned leads into sales in a
high pressure, quota driven environment.
BLACK DIAMOND TECHNOLOGY INC, Austin, TX 1999-2001
Global computer consulting & software-development firm. Specialized in health, p
harma, petroleum, legal, and real estate sectors. Approximately $3 million annua
l sales and seven employees. Consultants to the legal and title insurance indus
tries.
Senior Operations Manager | Project Manager
* Renegotiated over 50% of client contracts, resulting in 40%-65% increased reve
nue and lower operational costs.
* Attracted new software-development clients that generated over 15% of yearly r
evenue; concurrently managed projects and providing consulting services.
* Software and hardware consultant
SPORTS UNIVERSE INC, Austin, TX 1998-1999
E-commerce sports-retailing company that sold branded retail sporting goods. Acq
uired by Fogdog.com in 1998. Approximately $2 million annual sales and 10 employ
ees.
Director of Operations
Transitioned from manufacturing operations to sales-support operations. Managed
special events and web-related projects that supported an extremely fast-paced s
ales environment.
* Successfully managed all corporate expos and events, including: Summer X Games
(1998), Surf Expo, and several professional wake-boarding and water-skiing tour
naments.
* Contributed key expertise to web development including operational goals of co
rporate website; B2B and B2C interfaces.
* Responsible for all Credit card processing and batch preparation and auditing.
This included managing chargebacks and other issues related to the credit card
companies and their intermediaries.

SUMMARY OF PRIOR EXPERIENCE (1994-1998)

DELL COMPUTER CORPORATION, Austin, TX (1997-1998): Manufacturing Operations Mana
ger, Dimension Line. Led team responsible for one-third of Dimension manufacturi
ng. Achieved highest single-hour production record - and highest quality metrics
- in Dell's history.
BEST IC LABORATORIES (SUBCONTRACTOR FOR MOTOROLA), Austin, TX (1995-1997): Print
ed Circuit Board Maintenance Supervisor.
MEDRO SYSTEMS, McKinney, TX (1994-1995): Manufacturing Production/Shipping Plann
er
TECHNICAL SKILLS
Advanced hardware and software skills on PC; Expert all Microsoft OS platforms;
Microsoft Office Applications Expert; Advanced Networking skills; Windows Server
, NT, Citrix and Citrix Metaframe; Advanced experience with Microsoft Exchange,
POP3 email administration, TCP/IP, routers and switches; Internet and Intranet,
broadband, wifi, DSL, and e-commerce applications; payment processing systems,
proprietary systems: Tandem, Softpro, Ramquest, Simon, DOMS; type speed 60 WPM,
help desk support, call center support and queue sales and support; peripheral
setup and operation; physical office administration including: hardware and sof
tware setup and deployment, office equipment setup and programming: copiers, fa
xes, scanners, document imaging, Adobe Photoshop expert, eCopy, and document con
version; Exposure to Oracle database and the Sun platforms.
EDUCATION, AFFILIATIONS, AND CERTIFICATIONS
B.B.A., Hankamer School of Business, Baylor University, Waco, TX (1994) Major:
Production and Operations Management Minor: Computer Information Systems
Notary Public, State of Texas - (eight years)
Eagle Scout