Robert Carter

cart1313@yahoo.com
Contact (606) 585-8662
Achievements
Maintained capital imaging equipment for 3 Fortune 500 Companies.
Independently resolved a National level MRI image quality problem.
Resolved a National level MRI failure that led to a design modification.
Serviced over 250 accounts in 5 states covering more than 300,000 miles.
Directly instrumental in reinstating an expiring $200,000 MRI service contract.
Managed a large 4 state territory and maintained a perfect driving record
Significantly Increased product reliability resolving a common rotor drive failu
re
Attended the Mayo Clinic Diagnostic Imaging Technology Internship Program.
Graduate of Associate of Applied Science, Biomedical Electronics Technology.
Experience
Imaging Service Engineer III, Aramark, Kentucky Jun. 09 - Aug. 10
Serviced GE CT, GE MRI, GE NM, GE US, GE R&F, GE XR, GE C-Arm and GE AMX 4.
Provided single man 24/7 coverage to Imaging, Radiology and Urgent Care faciliti
es.
Responded quickly to customers needs and always follows up confirming the resolu
tion.
Can accurately identify problems and quickly develop resolutions to complex prob
lems.
Performed hard drive cloning procedures that eliminated costly machine downtime.
Reason for leaving: Desires field service position over in-house job.
Sr. Field Service Engineer, Digirad, Tennessee Jun. 07 - Jan. 09
Maintained over 30 single, dual and triple head nuclear medicine gamma cameras.
Effectively managed a 4 state regional territory and maintained a perfect drivin
g record.
Capable of managing multiple tasks and prioritizing mission critical equipment s
ervice.
Strengthened other service territories by assisting other engineers during peak
demand.
Skilled loading software, reprogramming firmware and installing hardware retrofi
ts.
Increased equipment reliability by taking proactive steps during routine mainten
ance.
Reason for leaving: Position permanently eliminated / Laid off with severance pa
ckage.
CT, MRI Specialist, Masterplan, Nevada Feb. 05 - Mar. 07
Serviced GE CT, Philips CT and Philips MRI to 5 very active regional healthcare
facilities.
Resolved a complex MRI table transport failure that led to a field modification.
Reduced costs of replacement parts using supply channels and price comparison.
Applies successive approximation to logically resolve complex problems.
Can interpret complex schematics and troubleshoot problems to component level.
Ability to quickly analyze complex problems and correct cause and symptom of pro
blem.
Reason for leaving: Company stability issues / Lost contracts.
Radiology System Specialist, Barnes Jewish Hospital, Missouri May 04 - Feb. 05
Serviced imaging equipment for a 1228 bed hospital and 4 urgent care facilities.
Significantly increased reliability by resolving a common X-ray rotor drive fail
ure.
Managed replacement part inventories and performed rework to failed circuit boar
ds.
Crafted a detailed report to prepare for future X-ray tube replacement demands.
Resolved a common CPU failure that increased overall product reliability.
Minimized response times by assisting other areas during periods of limited cove
rage.
Reason for leaving: Significant salary increase.
Equipment Specialist, Fresenius, Nevada Nov. 02 - Oct. 03
Successfully completed startup operations for 2 high capacity dialysis clinics.
Installed and tested ozone sterilization effectiveness and distribution loop ope
ration.
Tested water generation quality by applying gram-negative maximum count analysis
.
Installed time management devices and electronic pharmaceutical ordering systems
.
Installed hemodialysis systems and setup scheduled equipment maintenance program
.
Managed quality control program using conductance and chemical detection devices
.
Reason for Leaving: Spouse accepted position in Hawaii.
Business Owner, Microstar, Iowa Oct. 96 - Sept. 02
Managed store operations, field operations and service contract retention.
Increased business productivity using software applications and custom hardware.
Created direct marketing strategies and managed radio and TV paid advertising bu
dgets.
Conducted pre-site inspections and time sensitive objectives were met.
Reason for leaving: Sold computer business.
Biomedical Field Engineer, Quinton, Iowa Nov. 92 - Oct. 96
Managed over 250 accounts covering 5 States and logged over 500 k accident free
miles.
Maintained below company national average return call percentages 4 years in a r
ow.
Significantly reduced equipment failure by performing detailed preventative serv
ice.
Continually exceeded customer expectations and significantly increased customer
base. Meticulously maintained company vehicle, company tools and trunk stock inv
entories.
Reason for leaving: Opportunity to start a computer business.
MRI Field Service Engineer, Siemens Medical, Wisconsin May 91 - Jul. 92
Maintained and serviced Siemens Magnetom and Impact MRI systems.
Independently resolved a National level MRI image quality service problem.
Installed software to improve patient throughput and system performance.
Was directly instrumental reinstating an expiring MRI service contract.
Proficient interpreting European schematics and complex electrical drawings.
Skilled performing gradient amplifier, R/F deck and single sideband calibrations
.
Resolved an image transfer issue which revealed a firmware design flaw.
Reason for leaving: Serious personal family matter required moving to Iowa.
Electronic Equip Repair - MRI, Mayo Clinic, Minnesota Apr. 90 - May 91
Performed independent 2nd shift service on 13 GE MRI systems.
Skilled conducting coil analysis and performing R/F amplifier power calibrations
.
Repaired head coils and various surface coils to component level as needed.
Skilled performing signal to noise, gradient amp and eddy current calibrations.
Performed cold head replacement, ramping magnet and re-shimming field.
Trained in cryogen handling, cryogen transfers and safety procedures.
Reason for leaving: Significant salary increase.
Biomedical Equip Tech, St. John's Hospital, California Aug. 89 - Apr. 90
Skilled in testing, removing and replacing discrete integrated components.
Maintained, serviced and assisted surgeons with CO2 lasers during surgical cases
.
Proficient in the use of digital multi-meters, digital oscilloscopes and current
probes.
Effectively uses soldering irons, glue guns and hand tools to assist with repair
s.
Skilled using frequency generators and capacitive reactance testing devices.
Reason for leaving: Opportunity to exclusively service MRI systems.
Education
Associate of Applied Science, Biomedical Electronics Technology.
Mayo Clinic Diagnostic Imaging Internship Program.
Training
Advanced MRI Service Certificate, Siemens Medical Systems.
MRI Service Certificate, Siemens Medical Systems.
MRI Service Certificate, GE Medical Systems.
Advanced Diagnostic Imaging Service Certificate, DITEC.
Certificate, DITEC Diagnostic Imaging Service Certificate, DITEC.
GE AMX Portable X-ray Service Certificate, Huestis Medical.
Military Service
United States Army 1979 - 1986
Presidential Awarded - Humanitarian Service Medal.
Non-Commission Officers Academy Graduate.