Paul Forbes

Tel: 909-949-7641 Cell: 909-912-9940

e-mail:pfad552c@westpost.net

Project Management, Business Analyst

Profile
* Highly motivated, personable business professional with over 30 years of comp
uting knowledge with the last 10 years as a project manager in the Healthcare in
dustry and over 6 years work with Epic products.
* Formal Epic training through Summer 2008 on various modules to include: Inpat
ient, Cadence, Ambulatory, Chronicles Utilities, and Cache.
* Worked with Kaiser Permanente in complete conversion to Epic applications sinc
e inception of the Epic Project.
* Performed and managed build process for Epic Chronicles.
* Successful track record in providing leadership for highly complex projects th
at involves multiple layers of project communication including at a director and
Vice President Level.
* A keen knowledge for learning new technology, currently undertaking Cisco cert
ification classes.
* Recently completed an e-learning course on Cloud computing.
* Diplomatic and tactful with all levels of users, both professionally and non-p
rofessionally. Accustomed to handling sensitive, confidential records. Demonstr
ated history of producing accurate, timely reports meeting stringent HMO and ins
urance guidelines.
* Flexible and versatile - able to maintain a sense of humor under pressure. Poi
sed and competent with demonstrated ability to easily transcend cultural differe
nces. Thrive in deadline-driven environments. Excellent team-building skills. Ve
ry customer focused oriented.
Skills Summary
* Project Management
* Project Implementation
* Written Communication
* Training and Knowledge Building
* Problem Identification/Solving
* SQL
* Chronicles
* CICS
* Epic Application Suites
* Technical Writing
* Business Analysis
* HTML Writing
* REXX
* COBOL
* CLIST * Verbal Communication
* Customer Service
* Time Management and Scheduling
* Team Management and Team Building
* Teradata
* Cache
* Cadence
* AIX
* Disaster Recovery Planning
* Windows Server 2008
* HIPAA Knowledge
* Hospital Care Knowledge
* DB2 UDB
* Stanford Project Management
* ESL Project Management
* Microsoft Office
* Unix
* OS/390
* MVS/JES2
* MVS/JES3
* TSO
* ISPF
* Microsoft Visual Basic
* Windows XP
* Windows Vista
* Citrix Metaframe
Professional Experience
FORBES COMPUTING SOLUTIONS SEPT 2009 - PRESENT
PROPRIETOR / CONSULTANT
* Business Technology Consulting www.ForbesComputing.com
* Perform network and solution consulting for PC based client companies.
* Build networks, manage and perform maintenance, and upgrades, and support.
* Current project consulting for Architecture firm.

KAISER PERMANENTE OCT 1999 -SEPT 2009

CONSULTANT SPECIALIST PROJECT MANAGER
LEAD PROJECT MANAGER
GROUP LEAD
PROJECT MANAGEMENT: REPORTS/PRESENTATIONS/TECHNOLOGY DELIVERY/BUSINESS ANALYST
* Prepared project plans for application implementation of various hospital requ
ired application suites. Implemented the Epic suite of applications at Kaiser Pe
rmanente Fontana Medical Center.
* Planned the implementation of infrastructure for CarePoint Hardware installati
on in the Napa Data Center.
* Led the Fontana Steering Committee meeting for the implementation and roll out
of the application to the service area.
* Developed processes and solutions for the development and implementation of th
e application.
* Developed and implemented solutions to interface Epic software, Membership dat
a and benefits, claims and sales and marketing data.
* Managed the deployment of IT resources necessary to support the roll out of KP
HealthConnect.
* Communicated to the IT Executive Leadership and Medical Center Leadership on I
T related matters for KP HealthConnect at the Fontana Medical Center.
* Communicated application news and implementation strategy to the Medical Cente
r departments.
* Managed the roll out of 2500 devices for Ambulatory application to over 13 sit
es and geographic locations throughout the Inland Empire for the Fontana Medical
Center.
* Prepared the Hospital for the roll out Inpatient application to all its inpati
ent locations.
* Introduced a Structured Release Schedule for SCAL Software Deployment.
* Created the methodology for analysis of Functional Gap between Epic and the e
xisting Legacy Applications.
* Analyzed the business requirements to ensure that reporting from the Epic appl
ication met all their needs.
* Performed build for Epic Chronicles Utilities during initial stages of applica
tion implementation.
* Defined the process for Data Validation after Data Migration and Data Load is
completed.
* Defined the methodology for analyzing Systems for Transition.
* Delivered the workload analysis for Performance and Scalability.
* Managed the availability of the KP HealthConnect development and QA environmen
ts.
* Managed the application build team for Ambulatory, Cadence and Inpatient build
for the Epic applications.
* Attended Epic training for various modules (no certifications completed).
* Build LWS Masterfiles for devices and Inpatient Orders.
* Oversaw and performed build with Chronicles.
* Defined team structure, roles & responsibilities, negotiate with various depar
tments for matrixed resources to form project teams.
* Conducted business impact & cost/benefit analysis evaluations & recommended ap
propriate course of action
* Designed and implemented the process for the migration of application across v
arious levels of testing.
* Managed and performed System Integration Testing (SIT) for comprehensive appl
ication delivery.
* Reviewed functionality testing results and prepared reports for the applicatio
n leads on testing defects.
* Reviewed the pass/fail criteria of each functionality being tested to ensure t
hat complete testing was achieved.
* Designed and delivered series of training classes to hospital staff on use of
the new technology.
* Conducted small-group sessions with IT Help Desk teams on the use and care of
new equipment.
* Managed all aspects of the technical implementation of the Membership informat
ion Systems for KP.
* Communicated technical concepts to non IT staff using layman's terms to facil
itate understanding of the new application and technology.
* Lead the Hospital Technology team in managing and delivering of the KP Healthc
are (EPIC) application so that budgets and timelines were not impacted.
* Identified and Managed the risks associated with the implementation of large a
nd complex projects.
* Developed and built a set of Capacity and performance reporting metrics to ide
ntify performance and capacity issues.
* Directed and managed the delivery of hospital build out to support the impleme
ntation of the application to OSHPD and JCAHO standards.
* Developed and implemented solutions to improve the performance of application.
o Resulted in budget savings of Thousands of dollars on hardware and software r
equisition
o Improved the efficiency of the application for users
Customer Service/Problem Identification/Problem Resolution
* Built and oversee an IT Hospital implementation team
* Develop and implement strategic deployment plans to minimize the impact of the
application implementation.
.
* Won over a highly skeptical medical service area by a series of discussions an
d forums on the new application
o Presentations to the various departments and departments' chiefs and administr
ators in small groups to facilitate learning for the new application.
o Some MDs subsequently became advocates for the new application.
o Develop a user satisfaction survey with comments and suggestions of how to imp
rove the application.
o Implemented some of the end user suggestions which ensure them that they were
part of the process.
Organization
* Manage all aspects implementation of the application across multiple sites and
 multiple regions:
o Implemented patient check in and patient scheduling application for all Southe
rn California MOB.
o Supervision of a total of sixteen medical office building implementations.
o Compliance with all healthcare facility, HMO, and state regulations..
o Manage staff of 16 including performance reports and budgets.
Systems and Programs Used
* IBM OS/390 DB2, OS390, DB2/UDB, MVS/JES2, TSO/ISPF,CA-7,CA-11, JOB SCHEDULE
R, CICS, FTP ,JCL , MQ, SAS, SQL, REMEDY, HL7 MESSAGING
* UNIX/AIX Shell Scripting, Unix systems Commands, Interconnect, Integratio
n Brokers
* Epic Application suite
o Hospital Billing, Inpatient, Inpatient Pharmacy, Ambulatory, Cadence, HIMS, Ou
tpatient Pharmacy, Check-In, Professional Billing (Resolute) Clarity Reporting
* Foundation Systems for Membership enrollment and membership benefits.
* Microsoft Application Suite 2010
o Word, Excel, Powerpoint, Access, SQL, Outlook, Project, Visio, Publisher
* Windows XP, Windows 7, Windows Vista
* CISCO Webex Remote Support, Meeting Center
* Windows Server, Metaframe Presentation servers (Citrix)
* Teradata Database
* Performance Management Software (DB2 PM, Windows Performance Management)

Employment History
FORBES COMPUTING SOLUTIONS
PROPRIETOR / CONSULTANT
SEPT 2009 - PRESENT
KAISER PERMANENTE, CALIFORNIA
OCTOBER, 1999 - SEPTEMBER, 2009
DEUTSCHE BANK , FRANKFURT, GERMANY
FEBRUARY 1998 - JULY 1999
CAMBRIDGE TECHNOLOGY PARTNERS, GENEVA,SWITZERLAND
JUNE 1996 - JANUARY 1998
NATIONAL WESTMINSTER BANK, LONDON, ENGLAND
OCTOBER 1987- JUNE 1995
Education
KINGSTON COLLEGE (1971 - 1977)
KINGSTON, JAMAICA
HIGH SCHOOL DIPLOMA
WALTHAM FOREST COLLEGE (1978 - 1981)
LONDON, ENGLAND
CHEMISTRY, PHYICS AND PURE MATHS.
NORTH EAST LONDON POLYTECHNIC (1981-1983)
LONDON, ENGLAND
AUTOMATIVE ENGINEERING
Certified as a Level 2 KPIT Project Manager by the PM Academy of Kaiser Permane
nte equivalent to PMP.

Community Activity
Member of the American Youth Soccer Association for Upland Region 32.
Coaches soccer for Boys Under 12 and Under 14.