Bill Fetters

1973 Valleywood Drive

Avon, IN 46123
(317) 319-098
Leader/Manager/Architect

Professional Experience:
Trained in Nuclear Engineering and Electronics in the US Navy. Responsible for o
perations of Nuclear Reactor including power plant operations and service, maint
enance, and repair of nuclear electronic components. Well experienced in critica
l performance operations. I have spent the remainder of my 20 years' experience
creating strategic vision and leading the management, operation, design, impleme
ntation, installation and support of critical business process, infrastructure,
and applications. The last 7 years have incorporated leading the adoption of bus
iness' medium and long term strategy; aligning it with technological goals; and
communicating change objectives and requirements throughout the organization to
create the appropriate urgency, capacity, constituency, and resource requirement
s to accomplish these changes and commit them into the organization's culture.
Architect:
+ Responsible for designing, documenting, creating and overseeing implementation
of strategic business infrastructure for a $1.2B super-regional insurance carri
er. This is a large business integration and process change to document both th
e current-state and future-state corporate positions. Responsible for working wi
th business and executive managers across business lines to discover, document,
organize and supervise integration of business processes with technical processe
s; and create efficiency by eliminating redundancy with repeatable and measurabl
e services. Responsible for monitoring, mentoring and supervising the creation o
f incremental and iterative projects that progress toward the future-state visio
n by instilling appropriate vision, urgency, change, and cultural modifications.
Initiated vendor investigations and relationship establishment with subsequent
issuance of RFI and RFPs. Processes include:
Service Architectures focused on removing redundant business processes and funct
ions between business lines
Integration of Incident Management, Change Management, Code Management, and Buil
d Management processes
Virtualization Technologies - including server and desktop solutions
Network Infrastructure - Secure Remote Access (VPN) and Device Level Authenticat
ion (Cisco NAC) Projects
Microsoft and Java Technologies & Web Applications teams
Data Protection (DLP Initiatives)
Manager:
+ Responsible for management of personnel, infrastructure, budgeting and project
s for 2 datacenters, 13 offices and remote workers across 29 states. Initiated e
nterprise wide switching and routing replacement projects to accommodate the nee
ds of volatile data requirements; implement QoS, ToS, and create VLAN management
foundation for future VoIP needs. Negotiated network vendor contracts; outsour
ced redundant MPLS implementations; managed inventory; implemented and managed n
etwork and security operations; managed 5 person team creating secure, reliable
and measurable critical infrastructure operations for a $1.2B national P&C insur
ance carrier. Initiatives and responsibilities included: personnel, budgeting, f
irewalls, vpn access, web filtering, multisite connectivity, and network access
and tuning.
+ Created current-state and future-state architecture documentation to visually
tie business vision and technical operations processes for Infrastructure & Oper
ations department.
+ Produced In-house technical documentation for integration of proprietary and t
hird party 'production' web application code.
+ Designed/Documented Regional Network Disaster Recovery plan focusing on networ
k redundancy and data preservation/retrieval.
Skills:
+ Business and Technology Process Alignment
+ Proficient at Communicating Technology to Business Leaders
+ Frameworks: ITIL v2/3, PEAF, TOGAF
+ Networks: LAN/WAN/MAN, All Ethernet technologies, T3, T1, ISDN, Frame Relay, A
nalog, Single and Multi-mode fiber, DWDM.
+ Firewalls: CheckPoint Firewall, PIX Firewall.
+ VPN: Contivity VPN, Cisco VPN (router and appliances), IPSec and SSL.
+ Operating Systems: Windows, Linux, IOS, CatOS, BSD, Solaris.
+ Security: Norton AntiVirus Corporate Edition, TrendMicro InterScan, McAfee Vir
usScan, Snort IDS, Cisco IOS IDS, Tripwire, Nessus, Nmap, Rapid7
+ Hardware: Compaq, IBM, HP, Dell, Micron, Whitebox systems, Switches, Routers,
VPNs, Firewalls, Hubs, Multiplexers, Server Appliances, CSU/DSUs, Modems, Mode
m Banks.
+ Applications: MS Exchange, MS Active Directory, MS IIS, DHCP, DNS, My SQL, MS
SQL, MS Office Suite, MS Project, Visio, Sniffer, Wireshark, MRTG, ZenOSS, Nagi
os, SolarWinds, CAD, Corel, Adobe, and others.
+ Protocols: VLAN, QoS, ToS, TCP/IP, IPX, AppleTalk, MPLS, BGP, EIGRP, OSPF, RI
P (v1 and v2), HTTP, SNMP, HSRP, SMTP, FTP.
+ Languages: HTML, ASP(X), JavaScript, VBScript, Perl, VB, C/C++ (working knowl
edge), Python (working knowledge).
Experience:
+ State Auto Insurance Company, Indianapolis, IN
Dates: 12/2007 - Present
Title: Infrastructure Architect
Description: Enterprise Infrastructure Architect - Responsible for communicating
the corporate vision and mission across enterprise technologies, enabling neces
sary changes in concepts that result in increased efficiency through repeatable
processes:
- Instrumental designer in power utilization project - discovery and documentat
ion of power envelope utilization
- Instrumental architect in data center project - assessing needs, determining
new infrastructure requirements, vendor coordination in construction and migrati
on. Collaborating with business leaders and other stakeholders to properly align
technical architecture with business requirements; Collapse redundant business
and technology processes into minimal reusable units; Interviewing key project s
takeholders, documenting findings and making detailed recommendations; Analyzing
organizational requirements; Creating logical and physical models; Ensuring tha
t uniform enterprise-wide design standards are created, managed, and governed; E
valuate, test and publish guidelines and procedures on the use, implementation,
and support of infrastructure technology; Determined overall strategic technolog
y direction with ASP/ASP.Net code reviews; Database configuration and utilizatio
n auditing; Network performance tuning and calculations to accomplish baselining
of current technology environment; Participated with the architecture steering
groups to align incoming technologies with current and future business demands
+ State Auto Insurance Company, Indianapolis, IN
Dates: 10/2006 - 12/2007
Title: Network & Security Manager
Description: Network Manager - Responsible for the efficient and secure operatio
n of the State Auto network with the goal to maintain utmost security of data in
motion.
- Responsible for Enterprise Remote Access Project strategy, design and implem
entation (hardware and software VPN technologies) - Allows redundant remote off
ice and home office connectivity via IPSec tunnels as well as secure mobile conn
ectivity via VPN access.
- Responsible for Hardware Level Authentication Project (precursor to Cisco NA
C) - Ensure appropriate network access to authorized hardware with unauthoriz
ed access diverted to raw Internet connectivity.
- Management of $50M asset portfolio.
- Implementing and managing $10-15M yearly operational budget.
- Management of the network and security operations teams to accomplish strate
gic business goals.
- Design, test, implement and support of infrastructure technologies.
+ State Auto Insurance Company, Indianapolis, IN
Dates: 11/2003 - 10/2006
Title: Network & Systems Engineer
Description: Network Engineer - Responsible for the network infrastructure for a
$1.2B super-regional P&C carrier with 15 remote offices and 2 datacenters in a
three person team.
- Lead engineer for dynamic routing project - implementation and tuning of red
undant internal (EIGRP, iBGP) and external (eBGP) design for high availability
and minimal convergence time
- Team Lead for Routing, Switching, Citrix, AD, Exchange, Cisco PIX, CheckPoin
t, Websence, Nortel, and SMS systems.
- Design, test, implement and support of all hardware and software infrastruct
ure technologies.
- Responsible for implementation, operation and maintenance of 100+ Windows 20
00/3 servers in an Active Directory environment serving 2,50
0 clients.
+ Baker & Daniels, Indianapolis, IN
Dates: 6/2002 - 2/2003
Title: Network Engineer
Description: Network Engineer - Solely Responsible to Maintain, Upgrade and Impl
ement all Network technologies (Routers, Switches, Storage, Servers) and protoco
ls in a multiple office, multi-state law firm. Backbone and branch network consi
sting of Cisco hardware utilizing multiple WAN technologies (T1, T3, Dial-up, VP
N) and LAN technologies (Gigabit Ethernet, Fast Ethernet, Single-mode and Multi-
mode Fiber, IP, IPX, EIGRP, BGP, SNMP, Vertical Fiber and Horizontal Cat5e cable
plants).
+ Puget Technology Group, Inc. Bellevue, WA
Dates: 8/2000 - 12/2001
Title: Network Architect/Consultant
Description: Network Consultant - Specializing in projects that ascertain need,
align strategy, design, implement, and maintain network architectures for mult
iple clients.
Clients:
Seattle Cancer Care Alliance (SCCA):Designed and implemented gigabit Internet2 i
nfrastructure and communications for entire SCCA facility within a new 7 story f
acility connecting three disparate campuses (Fred Hutchinson Cancer Research Fac
ility, University of Washington, and Children's Hospital)
Fred Hutchinson Cancer Research Center: Infrastructure design, integration and i
mplementation of Fred Hutchinson connectivity and hosting of the SCCA facilities
.
Continental Mills Inc.: Network and project management for facilities re-design
and ongoing infrastructure expert for the manufacturing environment.
Diligenz: Network management and systems integration expert for knowledge compan
y
Urban Retail Properties: Infrastructure maintenance and support for large proper
ty management corporation
Education:
+ Bachelors: Computer Science - Kennedy Western University, Cheyenne, WY - state
accredited
+ Bachelors: Business, Technology, Technical Writing - New York Institute of Tec
hnology, Old Westbury, NY
+ Masters: Business Administration - North Greenville University, Greer, SC - 60
% complete
Memberships:
+ Association of Computing Machinery
+ Institute of Electric and Electronic Engineers
+ Licensed: Pragmatic Enterprise Architecture Framework