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SUMMARY

A Client Service Professional offering 17 years of successful Administrative Ass


istant experience in Business Banking starting as office Administrative Assistan
t and being promoted to Administrative Assistant for office responsibilities plu
s marketing team account Financial Analyst plus customer account marketing pre
sentation administrative preparation and customer site administrative assistance
.
Objective-to polish to the highest my performance as the experienced professiona
l Administrative Assistant and to transform my top of my graduating class level
of Business Management college ranking into comparable Jr thru Executive leve
l Business Management rank and attainments .
EXPERIENCE
Client Service Professional
- 2003 to 2010
JP MORGAN CHASE BUSINESS BANKING, Farmington Hills,MI
Provide Administrative Support for the Marketing Manager and Area Manager of Bus
iness Banking.
Process daily customer transactions;principal/interest payments,loan advances an
d paydowns.
Provide backup support for the other Relationship Managers in the department.
Research,resolve and respond to customer issues involving both phone and in per
son contact.
Prepare and process Accounts Payable invoices.
Currently proficient in Microsoft Office;Word,Excel,PowerPoint,shorthand knowled
ge and transcription.
Opened new/additional checking/savings account thus enhancing customers banking
experience .
created the Marketing Assistant handbook providing procedures and examples for
training showing exemplary personal skills and application of Business Manage
ment excellence in academic problem solving to a practical everyday business s
olution.
BANK ONE Detroit,MI
2002 to 2003
Executive Assistant/Marketing Assistant
Act as liaison between Investmant Bankers and Credit Underwriters .
Process customer accounts in database reconciling differences/discrepancies in c
ustomer balances,credit agreements,marketing sales contracts or internal departm
ents And provide individual notification documents or periodic summaries to inte
rnal or external customers.
BANK ONE Detroit,MI
1998 to 2001
Executive Assistant
Main support for the Group Head of Corporate Banking and other bankers within th
e group.
Duties included phone coverage,scheduling meetings,travel arrangements,expense r
eports and follow-up,attendance reports,inventory control and other Office Manag
ement tasks.
Education
MARYGROVE COLLEGE
Detroit,MI
BA Business Management Minor Psychology Summa Cum Laude HPA 3.91
Class of 2001
Who's Who among Colleges and Universities
1999-2000
Recipient of Marygrove College outstanding Graduating Senior in Business Manage
ment 2002
Marygrove Deans list/National Deans list
1998-2001
Marygrove Alumni Board member-Treasurer
2002-2004
JP Morgan Chase official Investment Banking courses emphasizing new technology
. 2008-2010
Skills
Communications-interact well with customers and coworkers.
Computers-extensive college credits in all Microsoft office applications and wor
k experience in ;Word docs,Powerpoint presentations , Excel spreadsheets , Outlo
ok work schedules and Access database.
Administrative experience in various Chase in house network based Investment Ban
king Computerized systems with training and years of daily experience such as LS
2 loan system.
Marketing-trained in the products and services comprising Investment Banking .
Marketing Currently spend 1/3 of work time accompaying /assisting Investment Ban
kers at customers premises on sales calls administratively assisting in and lear
ning the Investment Bankers Profession or phone canvassing select banking produ
cts.
Customer service as requested by customers on their Business Loans.
Skills
Communications-interact well with customers and coworkers.
Computers-extensive college credits in all Microsoft office applications and wor
k experience in ;Word docs,Powerpoint presentations , Excel spreadsheets , Outlo
ok work schedules and Access database.
Administrative experience in various Chase in house network based Investment Ban
king Computerized systems with training and years of daily experience such as LS
2 loan system.
Marketing-trained in the products and services comprising Investment Banking .
Marketing Currently spend 1/3 of work time accompaying /assisting Investment Ban
kers at customers premises on sales calls administratively assisting in and lear
ning the Investment Bankers Profession or phone canvassing select banking produ
cts.
Customer service as requested by customers on their Business Loans.

REFERENCES ON REQUEST.
B.A., Business Management - 2002
Marygrove College, 8425 West McNichols Road Detroit,Michigan 48221-2599
GPA: 3.91
* [ An accomplishment, skill, ability, or other information ]