D.

SCOTT MOLITOR
625 East Merritt Avenue * Merritt Island, Florida 32953
321-795-7957 * smolitor1@cfl.rr.com

15 year Management veteran with a history of exceeding sales goals, effective st

rategic planning, consistent revenue growth, and motivational team management. E
xceptional success developing, motivating and training high volume sales teams.
Decisive problem solver who excels at making strong business decisions in a fas
t-paced, high-pressure environment. Track record of exceptional customer satisfa
ction. Proven ability to maintain a competitive edge. Entrepreneurial leader who
works well with little to no supervision while cultivating an atmosphere of tea
mwork and collaboration. Experience with inbound and outbound call centers, incl
uding startup operation, comfortable managing multiple client requirements in th
e call center.

Call Center Sales and Operations * Entrepreneurial Leadership * New Business Dev
elopment
Revenue Growth * Customer Relationship Management * Sales Closing
Negotiations * New Revenue Streams * Financial Management * Capital Projects
Staff Training & Development * Performance Management * Cost Avoidance & Reducti
on

PROFESSIONAL EXPERIENCE
Insurance Dialogue, February 2010- Present
Director of Business Development
Responsibilities include identifying new prospective customers, negotiating call
center sales agreement, assisting operations team in installing and launching n
ew sales and customer service programs
LUBRICATION SPECIALIST, Merritt Island, Florida * 2006-Present
Automotive service facility specializing in "quick lube" services.
President
Oversee all elements of daily business operations, including marketing, employee
relations, financial management, and customer satisfaction as owner-operator of
4 facilities.
Fantastic Sams Hair Salon - 2002- 2009
Vice President
Together with partner we own and operated 4 franchise hair salons.
PROTOCOL MARKETING SERVICES, Merritt Island, Florida * 1997-2006
$160M marketing services company providing call center, database and data mining
, fulfillment, and advertising agency services.
Vice President
Identified companies and market verticals for the sales team to target and acqui
re new customers. Assist sales team with presentation, site tours and pricing ne
gotiations. Designed, implemented and monitored customer campaigns through initi
al 90 start up making operational adjustments as needed to guarantee the success
of the campaign. Managed daily operations and profitability of the $9M Merritt
Island Call Center. Led management team and client account managers in reviewin
g daily call volume, sales goals, and actual performance to identify areas for e
mployee improvement and create staffing projections. Interfaced regularly with l
arge customers to ensure their ongoing satisfaction and prepare for upcoming cam
paigns. Created detailed sales and budget forecasts. Partnered with internal IT
group and 3rd-party vendors to ensure high service levels, sufficient capacity t
o manage call volume, and the lowest possible costs for all equipment and servic
es. Supervised more than 400 employees
* Increased sales from $2M in 1997 to $9M+ 2006, and beat the EBITDA goal of 31%
every year during tenure.
* Personally closed key accounts including Countrywide Mortgage, Eternal Word Te
levision Network, GMAC Mortgage, and Well Care Insurance, HealthNet Insurance an
d Citizens Health.
* Designed and managed construction of the Merritt Island Call Center and grew i
t from 60 seats in 1997 to 240 seats in 2006.
* Managed multiple call centers in Atlanta GA while also managing center in Merr
itt Island FL.
* Maintained labor below company target of 41%.
* Designed and oversaw the construction of Telephone Switching systems, Internet
connectivity and VOIP systems.

INBOUND & OUTBOUND COMMUNICATIONS (IOCOM), Cocoa, Florida * 1991-1997

60 seat, $2M telephone answering service providing inbound/outbound call center
services as well as pick/pack/ship mailhouse services, purchased by Protocol in
1997.
Owner & President
Drove new business development and directed strategy and daily operations for th
is 24/7 boutique call center. Built new accounts in outbound lead-generation ser
vices with a specialty in mortgage lead generation. Cultivated satellite televis
ion sales customers.
* Grew the company from $100K in 1991 to $2M+ in 1996.
* Designed, built, and relocated the operation to a 60 seat call center.
* Positioned the company for profitable acquisition.
* Named Small Business of the Year by Central Brevard Chamber of Commerce.
* Designed telephony and internet infrastructure for the call center.
Amtelco Communications McFarland WI, 1987-1991
Sales Representative
Responsibilities included prospecting, setting appointments for presentations, a
nd Demonstrating Computerized Telephone switching systems to Answering Services,
Call Centers, Hospitals and Executive Suites, Negotiating sales pricing and ove
rsight of installation of systems.
* Consistently exceeded yearly sales quota
* Salesperson of the year 1990

FORMAL EDUCATION
AA Degree in Business Administration
Brevard Community College, Cocoa Florida
University of Central Florida