SUMMARY OF QUALIFICATIONS

* 17+ years commercial P&C claim industry experience

* Multi-lines, Multi-jurisdictional claim management experience
* 10 years claims management experience
* Claim Broker and Claim Auditor experience
* Advanced Excel knowledge
WORK EXPERIENCE
Chartis, Inc. (formerly AIG Claim Services, Inc.) Dallas TX October 2002 Pres
ent
REGIONAL CLAIMS MANAGER, VENDOR SERVICES (3/2006-Present) Vendor Services is re
sponsible for claims oversight of TPAs adjusting high exposure/large retention c
laims in workers compensation (state, USL&H and Jones Act) and multiple liabilit
y lines including CGL, Commercial Auto, UM/UIM, Garage Keepers, Surplus Lines Ma
nuscript and Employers Liability. Provided leadership for 30+ employees in two
geographically diverse Vendor Services offices managing 3000+ files with over $1
b in reserves. Fostered an environment of constant improvement while responsibl
e for best practices file quality results, leakage, staffing, hiring, performanc
e appraisals, performance counseling and budget. Interacted with senior claims/
risk management personnel with some of the worlds largest corporations in divers
e industries including lodging, healthcare, transportation, construction, trucki
ng communications and retail with 50-state exposures. Resolved claim service iss
ues originating from insureds, brokers and underwriting. Managed surplus lines
programs for auto sales/service insureds and workers compensation loss portfolio
transfers and large guaranteed cost reinsurance programs in California.
Met or exceeded Best Practices and leakage goals for all units. Developed and e
xecuted a plan to improve structured settlement results by 350%. Restructured t
he Dallas office and managed the implementation of paperless claim file environm
ent. Implemented policies to manage 40% overall growth of the combined offices.
Designed and implemented an enhanced proactive communication protocol between
my offices and underwriting on our top 40 accounts. Led a team to rewrite employ
ee core performance objectives to better measure employee performance as the Ven
dor Services role evolved. Participated in new-account marketing efforts that h
elped land several large accounts including Auto Zone and Dr. Pepper/Snapple.
UNIT MANAGER, WORKERS COMPENSATION (10/2002-2-2006) Managed a team of up to 17
claim professionals. Responsible for ultimate claim outcome of all files assign
ed to the unit. Participated in file reviews and reviewed claim files for compl
iance with best practices and leakage goals. Developed relationships with numer
ous Risk Managers, Brokers, Underwriters and Account Coordination Team members.
Recruited, selected, trained and developed new adjusters. Managed the integrat
ion of the entire book of Oklahoma claims from the Little Rock office into the D
allas office. Created customized Excel reports to measure adjuster performance.

Unitrin Insurance Company, Dallas TX February 2002 - October 2002

HOME OFFICE CLAIM AUDITOR Created W/C Best Practices standards. Developed and
implemented the W/C audit program. Audited claim offices for compliance with be
st practices and leakage goals for personal lines (auto & homeowners) and for co
mmercial lines (auto, liability & workers compensation) claims.
Travelers Property Casualty, Dallas TX June 2001 February2002
CRITICAL CLAIMS SPECIALIST As the senior workers compensation adjuster in the C
onstruction Claims Division, handled multiple jurisdiction claims involving larg
e medical exposures, large indemnity exposures, SIBS, and Employers Liability.
Managed all accounts requiring special claim handling. Mentored less-experience
d adjusters.
Marsh USA, Dallas TX May 2000 June 2001
SENIOR CLAIM CONSULTANT Dedicated Claim Consultant for J.C. Penney. Provided w
orkers compensation claim oversight management for 23 states. Conducted claim a
udits, reported results, and made recommendations to Risk Manager. Worked close
ly with J.C. Penney staff from various disciplines, and with TPA to develop and
implement plans to improve the workers compensation claim program. Managed proj
ects regarding self-insurance renewal, lag-time reporting, and areas of carrier/
TPA compliance. Provided direct risk management support to Penney stores and as
sociates. Analyzed claim settlement authorization requests and made recommendat
ion to Risk Management.
Travelers Property Casualty (formerly Aetna Life & Casualty), Dallas TX March
1997- April 2000
UNIT MANAGER (November 1998 April 2000) Directed the activities of ten claims
professionals on a Workers Compensation National Accounts Unit. Ultimate respon
sibility for the quality and financial results of over 1500 claim files. Intera
cted with numerous Risk Managers, Underwriters and Broker Representatives to pro
vide a quality claim product to numerous National Account customers.
CLAIM TECHNICAL SPECIALIST (March 1997 October 1998) Handled large exposure wo
rkers compensation claims in Texas and Oklahoma jurisdiction. Responsibilities i
nclude the monitoring and disposition of national account cases with exposures o
ver $100,000.
Aetna Life & Casualty, Dallas TX May 1995 - March 1997
SENIOR CLAIM REPRESENTATIVE - Handled PepsiCo, Inc. national account workers com
pensation files from first report to final disposition in seven jurisdictions.
Worked closely with R.N. Disability Managers on each file in a team-oriented, co
mprehensive managed-care approach to provide highly individualized customer serv
ice to the account. Coordinated return to work efforts with account Risk Manage
ment personnel on files requiring extraordinary efforts to affect prompt return
to work.
Louisiana Workers Compensation Corp. (LWCC), Baton Rouge, LA, August 1994 - May,
1995
CLAIMS REPRESENTATIVE, WORKERS COMPENSATION - Handled cradle to grave Louisiana
state jurisdiction workers compensation claims for assigned-risk accounts. Duti
es included investigation, fraud and subrogation identification, litigation mana
gement and disposition of up to 175 active files. Represented LWCC at numerous
Mediation Conferences and Administrative Hearings.
Aetna Life & Casualty, Metairie, LA, July 1993 - August 1994
CASUALTY CLAIM REPRESENTATIVE TRAINEE/OUTSIDE INVESTIGATOR Trained in all lines
handled in the office including CGL, Commercial; Auto, Garage Keepers, Workers
Compensation and Bond. Completed the Aetna Casualty-Claim Representative Traini
ng Program and two IIA courses. Conducted on-site investigations, took recorded
statements, and performed activity checks for inside adjusters. Duties also in
cluded handling CGL, auto, bond, homeowners and workers compensation claims (inc
luding USL&H and Jones Act) from first report to resolution.
EDUCATION
University of New Orleans, New Orleans, LA. May 1993, Bachelor of Science degre
e in Management. Graduated with a 3.61 GPA (4.0 scale). Named to deans list eac
h semester.
Beta Gamma Sigma Business Honor Society
Associate In Risk Management (2000)
Associate In Claims (1996)