Education and qualifications

* Bachelors Degree in Translation/Interpreting in French and English

From September 2005 to June 2008. Faculty of Translation and Interpreting (U.A.B
.) http://www.uab.cat
* Degree in Tourism/Hotel Management
From September 2002 to September 2005. E.U.T.D.H (U.A.B.) http://www.eutdh.cat
Languages
*Spanish and Catalan mother tongues
English fluent CAE (Certificate in Advanced English). June 2002 / TOEFL. J
anuary 2009. 103 points IBT
French fluent D.E.L.F. (B1). February 2007.
German basic level
Italian basic level
Language Courses / Programs Abroad
* Universit du Sud Toulon-Var (France). ERASMUS (Universities Exchange). Sep 200
4 to Feb 2005
* Langues sans frontiers Academy Montpellier (France). Intensive French course.
Summer 2002.
* University of Greenwich (London). Intensive English course. Summer 2001.
Work Experience
* Style Supervisor. Hotel W San Diego. November 2009 to today.
Duties: To assist in overseeing and m
anaging the day-to-day operations of the Style Department, maintaining the high
standards of service and cleanliness. Supporting the Director of Style, motivati
ng and directing line talent to ensure consistent and outstanding productivity i
n turndown, guest room and public area services, training and counselling staff
in duties and policies, providing guest assistance and satisfaction, and complet
ing all necessary administrative duties and reports.
* Housekeeping Supervisor. Gran Hotel Torre Catalunya 4*. August to November 200
9 Duties: Supervise an
d manage the housekeeping team; control warehouse and inventories; cooperate wit
h other departments to satisfy guests needs; manage all rooms and common areas d
aily activity; collaborate in cleaning plans held by the department; analyze and
improve cleaning procedures to optimize resources and time; identify risks and
propose solutions; and stand in for the Housekeeping Manager duties when absent.
* International Hostess. Costa Cruises. September to December 2008.
Duties: To be in charge of grou
ps ranging from 30 to 200 passengers on board Costa Mediterranea. Supervision of
Embarkation and Disembarkation, Welcome, Excursions, Cocktails, Public Relation
s, translating and preparing all documents for guests, assisting them constantly
, to work as a team member in cooperation with other Cruise Staff members and al
l other shipside Departments. Reports directly to the Cruise Director.
* Housekeeping Coordinator. Hotel Hilton Diagonal Mar Barcelona. January to July
2008.
Duties: Coordinate all hotel areas by making sure they are kept in a perfect sta
tus of cleanliness. Coordinate room attendants. To be in charge of the hotel dec
oration. To agree guests or other departments requests, warehouse organization,
etc.
* Tourist information provider. Bus Turstic Barcelona & TMB. Fall 2007 and Summe
r 2003.
Duties: tourist information provider with languages (explanation of interesting
sites of Barcelona city).
* Travel agent. Promoviatges. May to October 2006
Duties: customer service, tourist services booking, etc.
* Hotel Receptionist. Hotel Vila dArgentona. May 2005 to February 2006
Duties: Customer service, check-in / check-out, cashing up, collection, booking
control, telephone attention.
* Other experiences: logistics dpt. official (summer 2007), hotel entertainer fo
r tourists (summer 2004), trainee in a travel agency (spring 2004), waitress in
a fine Caf / Tearoom (4 years, 2000 to 2004), press room assistant (casual), hos
tess (casual).
Professional aim: great interest in developing an international solid career in
the hospitality sector and/or in any of its subsectors.
-- last update: August 2010 --