Nkiruka Ike-Egolum

235 North Walnut St.,

East Orange, NJ 07017
(973) 666-3450
niafce88@westpost.net
Account/Customer Service Manager
Finance / Government Entity
Proven business savvy and gifted professional adept at identifying customer need
s and presenting appropriate company product or service offerings to meet requir
ements. Expert at developing and cultivating long-term business and consumer rel
ationships while ensuring high retention success and service as an interface wit
hin the public service realm. Deliver excellence in abilities to control concern
s; investigate, resolve complaints, and govern problems. Demonstrate expertise i
n mentoring within diverse cultures, creating and incorporating compliant course
s of action which align with company and government agency regulations. Well ver
sed in areas of integrating advanced cost reduction initiatives, maintaining hig
h levels of workflow and guiding various departments to excellence.
Core Qualifications
* Operations/Human Resources
* Auditing/Reporting
* Forecasting/Trending
* Business Administration
* Client/Vendor Relations
* Contract Negotiations
* Financial Allocation /Reconciliation
* Strategic Planning
* Training/Staff Development

Professional Experience
Zenith Bank, PLC, Enugu, Nigeria January 2002 - May 2010
Head of Operations/Assistant Manager (2007 - 2010)
Cash Officer (2004 - 2007)
Vault Administrator (2003 - 2004)
Cashier (2002 - 2003)
Assured accuracy of daily reconciliation and balances of the vault and related s
uspense accounts; reporting to the head of operations. Monitored and approved al
l operational functions and employees upon vault, ATM cash loading, and related
suspense account affairs. Exercised control over income and expenses encompassin
g the branch, ensured maximum compliance of policies and procedures; reporting t
o an internal audit and control unit. Resolved account related issues and guaran
teed positive public relations with existing customers as necessary.
Accomplishments:
* Achieved Vault Administrator in less than two years of employment.
* Governed more than 3,000 accounts totaling $10.5 million for the branch while
attending to continuous customer challenges.
* Supervised 30 staff members, all new personnel training and ensured optimal wo
rk performance in accordance with schedules, policies and procedures.
Education
Bachelor of Science in Economics, Enugu State University of Science and Technolo
gy, Enugu, Nigeria, 1999
Certification, The Institute of Chartered Economics of Nigeria, Enugu, Nigeria,
2007