HUMAN RESOURCE MANAGER

PROFILE SUMMARY
Dedicated HR Professional with over eight years of experience developing, implem
enting and managing a full spectrum of human resource programs, services and fun
ctions. Strong command of employment laws, compliance issues and benefits plans
. Recently completed Graduate Program at Chapman University, Irvine - Master of
Science in Human Resource Management.
Proven success introducing process improvements, recruitment programs, staff dev
elopment/training, performance review and new employee on-boarding. Excellent co
mmunicator - able to resolve conflicts and negotiate win/win outcomes, good at b
uilding trusting and lasting relationships with employees at various levels in t
he organization.
CAREER BACKGROUND
Manufacturing Company in Santa Ana CA
HR Manager 2009 - Present
* Identified and resolved employee issues through regular contact with associate
s at various levels within the organization. Utilized conflict resolution techni
ques, coaching, and training as tools for resolving issues. Developed and implem
ented disciplinary action process to promote accountability within the organizat
ion.
* Communicated HR programs and policies to both Sr. Management and plant staff -
and addressed all questions related to those processes.
* Championed employee development process at plant level - revamped employee rev
iew process to support fair and accurate assessments of employee performance thr
ough performance management as opposed to exiting subjective review methods.
* Performed investigations of potential violations of company policies - collect
ing objective evidence to identify root cause and support necessary corrective a
ctions to be taken.
* Administered Worker's Compensation program and managed relationships with both
the insurance carrier and healthcare providers.
* Recruit candidates for hourly and salaried positions using behavioral intervie
wing techniques and selection tools utilized for technical positions.
* Implemented employee recognition process - chaired committee and rated outstan
ding performance on a monthly basis.
* Instrumental in revamping safety program. Process was not in alignment with cu
rrent OSHA requirements- developed standard operating procedures, training outli
nes/procedures and power point presentations. Worked closely with safety coordi
nator to develop his training skills. Implemented the use of pre and post quizz
es -as a means to measure safety program effectiveness.
* Worked with site leaders/associates to ensure departmental goals aligned with
company goals and objectives. Performance Management issues are currently being
evaluated to determine if current baseline is effective or if change is needed.
Developed succession planning process and worked with team leaders to identify i
nternal associate development concepts and any external training needed to suppo
rt the succession plan.
SkillMaster Staffing - Norwalk CA
Human Resource Generalist 2008-2009
* Managed a broad range of HR functions including HRIS data base, benefits admin
istrations, personnel file management, HR policy development, employee screening
, hiring and orientation as needed to support SkillMaster Clientele. Worked on a
temporary part-time basis while completing Masters Program in Human Resource Ma
nagement at Chapman University in Irvine, California.
Aerospace Design/Mfg
Fullerton CA
1997 - 2008
Human Resource Generalist - 2001-2008
* Established the guidelines, duties, and process of the Human Resource Generali
st position, which involved benefits administration, recruitment, interview and
terminations processes, along with implementation of company policies
* Provided assistance in the execution of all new procedures/policies for Human
Resources -Internet usage, prevention of sexual harassment, workplace violence,
employee conduct, employee referral program, disciplinary action, and interviewi
ng techniques
* Minimized agency recruitment costs by 15% and temporary employee turnovers by
35% through implementing effective training and communication programs, which im
proved employee morale
* Coordinated open enrollment for employee benefits - sending corporate e-mails,
posting memos, providing training sessions, helping employees with the completi
on of insurance forms, and responding to their questions regarding benefits
* Developed and established trust and relationship throughout the organization b
y communicating with all levels of employees on a daily basis, providing informa
tion and explaining policies to 187 employees, solving issues, and implementing
theories of change to influence organizational culture
* Executed key performance management initiatives including goal setting, mid-ye
ar and annual review process, and training and modification of the performance r
eview process, which reduced the time in writing performance reviews by 20%
* Updated and maintained the Human Resource Information System (HRIS).
* Established on-boarding program for new hires, assessing program to determine
effectiveness and ensure compliance with company policies while identifying and
streamlining non-value added processes
* Administered leaves of absence and COBRA requests, ensuring compliance with fe
deral and state regulation, such as FMLA, CFRA and company policies and procedur
es
* Handled workers compensation documentation and maintained files, serving as th
e company representative for status calls with the insurance carrier as well as
the management liaison
* Employed the first supervisor and lead personnel training program; directed tr
aining programs for prevention of sexual harassment, discipline, new hire orient
ation, and mentoring of managers on employment law
Human Resource Generalist / Quality Compliance Manager - 1997-2001
* Designed and implemented internal audit program - including training 9 interna
l audit team members. Developed audit checklist, and submitted audit results to
executive management
* Conceptualized and implemented the AS-9100 and Boeing D1-9000 quality systems,
and trained manufacturing and machine shop personnel on ISO 9001 requirements.
ISO 9000 family of standards represents an international consensus on good quali
ty management practices. ISO 9001:2000 is the standard that provides a set of st
andardized requirements for a Quality Management System
* Assumed HR responsibilities such as assisting supervisors regarding disciplina
ry actions and performance evaluations, and communicating with all personnel re
garding quality system changes
* Initiated the launch of the first company newsletter; handled the conceptualiz
ation of layout and collection of information and articles for the quarterly new
sletter
OTHER EXPERIENCE
Hydraflow - Fullerton, CA
Quality Administrator 1996-1997
Aggressive Engineering - Anaheim, CA
Consultant (Administration / Human Resources / Quality Assurance)1993-1995
Manager (Quality Assurance) 1986-1991
US Air Force (Norton Air Force Base) San Bernardino, CA
Staff Sergeant / Crew Chief 1984-1990
EDUCATION
Chapman University Irvine, CA 2009
Master of Science in Human Resource Management (GPA: 4.0)
Certificate in Human Resource Development (2008)
Azusa Pacific University Azusa, CA 2005
Bachelor of Science in Organizational Leadership (magna cum laude; GPA: 3.82)
Cerritos College Norwalk, CA 2001
Associate of Science in Quality Technology (highest honors; GPA: 3.86)
TRAINING
PROFESSIONAL:
Cerritos, CA (AALLR) March annually
Annual Labor Law Workshops (Employment Law Updates)
Fullerton, CA (AALLR) 2006
Certificate in Sexual Harassment Prevention (8 hours)
Society of Human Resources (SHRM) Los Angeles, CA 2005
Certificate of Achievement in Human Resource Generalist Program Courses (14 hour
s)
AFFILIATIONS
Society for Human Resource Management (SHRM) | Personnel in Human Resource Assoc
iation (PIHRA) | International Personnel Management Association (IPMA)
ACTIVITY
Dan Black Scholarship Committee (California State) Fullerton, CA
2005-2007