Phillip Lowe

201 424-0024
plb36070@westpost.net
Summary To obtain a challenging position where my communication, training and Pr
oject Mgmt skills can be an asset to the organization.
Experience
6/2009 - 6/18/2010- Switch Long Distance Order Entry- 140 West ST New York, NY 1
0007
Switch LD Representative/Coach
Processed Option 2 Switched Products and Features for PIC 222 (formerly MCI ) in
the OBUS and Netcap Data bases for Verizon and Business customers
Processed Option 1 Switched Products and Features for PIC 555 (formerly WorldCom
) in the IXPLUS Data Base for Verizon Business customers
Products include:
Create new OBUS and IXPLUS Accounts
Activating and De-Activating ANIs and Calling Cards
Move ANIS and Calling Cards
Update Name, Billing Address and Physical Address
Features include:
Universal and Custom Range Priviledges
Account Codes
Private Dial Plans
Verified Personal ID codes
Line Types

4/2006 - 6/2009- Verizon IT Quality Assurance Tester - 140 West ST New York, NY
10007
Quality Assurance Tester
Verizon. Duties include Planning and Testing.
Reviewing Requirements for TLS UNI/NNI, EVC - Wireless -
Non TLS - Switched TSP
Writing Scripts for the SRD'S
Researching data for testing
Providing Tester's Source PON'S for testing ASR's
Executed Regression and Progression test cases for Special and Switched Access
Correcting and Updating orders in CABS
Issuing Special and Switched Access Orders in PMT
Interacting with VDSI, TCM, IOF, VI, BASE, PMT, RequestNet, Tirks
Processing E2E testing, AVE ASR Viewer, EXACT,
Sharing Knowledge and expertise with VDSI and team on Switched Access and PMT
Software Tester -Accord
Participated in Requirement Walkthroughs to facilitate proofreading of CID docum
ents for Verizon Wholesale, Wireless, ISP South and UNE services.
Interacted with development/requirement teams to insure testing requirements met
 coding specifications.
Gathered Data and Executed test cases for VConnect ISP South ASR's. Participate
d in problem resolution via trouble tickets, conference calls.
Interpreted Conceptual Initiatives Definition's (CID'S) and Accord IT referrals
documents to insure testing specifications were accurate for Wireless, ISP South
, Special, and Switched Access services.
Executed test cases and participated in problem resolution via trouble tickets,
conference calls and Methods and Procedures.
Participated in Planning meetings for South EXACT/Accord Conversion.
Shared Project Plans and test execution strategies with PMT ISP South, and Accor
d.
Support VDSI Team by responding to Inquiries for Planner/Tester Development Team
, via Sametime, Lotus notes or telephone.
Support - ISP South Center (Verizon Partner Solutions)
At 140 West Street:
On going Support by responding to Inquiries and issues
In Accord, Cabs, Tirks (all Regions).
Sit with representative's showing them how to Navigate in the Accord and CABS Ap
plication
Support US tester and Development in Navigation of the following systems:
BUB1, TIRKS (ALL Regions north and South) also support some WIT team member by i
nstructing them on steer through legacy system.
Participated in Requirement Walkthroughs to facilitate proofreading of CID docum
ents for Verizon Wholesale and UNE services.
Interacted with development/requirement teams to insure testing requirements met
coding specifications.
Interpreted CID documents to insure testing specifications were accurate for Spe
cial and Switched Access services.
Executed test cases and participated in problem resolution via trouble tickets,
conference calls and Methods and Procedures.
Participated in Planning meetings for South EXACT/Accord Conversion.
Shared Project Plans and test execution strategies with PMT and Accord.

10/1995 - 4/2006 NYNEX/Bell Atlantic/Verizon,

375 Pearl St New York, NY 10036/140 West St New York, NY
Representative/Acting Manager
Function as a Provisioning Manager in the Carrier
Account Team Center. Supervising and training Customer Service Representatives
on provisioning and processing Special and Switched Access Service request rece
ived from IECs and CLECs. Including quality reviews to assure upfront billing
accuracy. I developed local training package and provided on-the-job training f
or new representatives.
As, Acting Manager I worked directly with the IECs and CLECs in ordering Switch
ed Access Services. I worked with other Managers and CLECs in turning-up their
Switched Networks, (5ESS/DMS100) In New York and New England. I created Excel
spreadsheet to send back and forth to customers until job was completed. I moni
tored the turn-up of SONET T3s, T1s and Trunks, Hot Cuts and Rolls. CLECs Foc
al Communications, Global Naps, Allegiance, ATT -Teleport Communications, Fronti
er, RCN, Hyperion and Timer Warner
Selected to assume manager's function in the Large Accounts organization. Respo
nsible for supervising representatives in processing and provisioning Special Ac
cess request requests received from ICs or internal higher-level management. Co
nducted all administrative functions of a manager, including quality reviews to
assure upfront billing accuracy. Developed local training package and provided
on-the-job training for new representatives
10/1984 -10/1995 - New York Telephone/NYNEX
Representative Business Office
Orders Department for Business Customers
Established new Accounts
Additional lines
Centrex
ISDN
Custom Calling features
Remote Call Forwarding
Toll Free Numbers
Calling Cards
Change Party
10/1979 - 10/1984
New York Telephone/NYNEX
Representative
Accounts Reconciliation
Inspected and Corrected Customer Billing records
.Training:
Telcordia Technologies training in DMS 100 Family
Overview, TIRKS Overview, Fundamentals of the Telephone Switching Network, Netwo
rk Fundamentals, Access Circuit Investigation, SONET Overview, Trunking Overview
, Tariff Overview and Centrex
Education:
1979 Queens Borough Community College

Skills
Microsoft Word, Excel, PowerPoint, Microsoft Project, Lotus Notes ASRs, ICR
IS, CRIS, CABS, SOP, TIRKS, LMOS, Livewire, WFA, GUI, AccOrd, PMT, RequestNet, E
xact, Tuff, BUB1, ASOP, Obus, IXplus, Order Pro, R2, Lotus Notes, Netcap, R2, He
lm, IntradaPro