NIKKI BORGERS

mbb368cc@westpost.net

ASSETS
15 years experience in both internal and external fraud investigations; 10 years
working within Global Security at American Express, with a proven track record
in criminal case referrals leading to prosecution of fraud suspects; Skilled in
performing in-depth security audits from facilities compliance to customer servi
ce centers; Adept in communicating with all levels of management to solve issues
quickly and efficiently; Excellent negotiation and communication skills; Strong
partnerships with Federal, state, and local law enforcement; Vast experience tr
aining internally and externally in fraud detection and prevention; Strong backg
round in all areas of Federal compliance and banking regulations; Proficient in
conducting background investigations and use of software including Autotrack, Fa
stdata, Accurint and Insight Collect; Adept at Microsoft Office including: Excel
, Word, PowerPoint, Access, Visio, Explorer, Outlook, Lotus Notes, and the Inter
net.
PROFESSIONAL EXPERIENCE
MACERICH, Santa Monica, CA 3/2009 current
Assistant Vice President-Security and Guest Services/Southern California Region
Responsible for the oversight and management of 13 shopping centers Security a
nd Guest Services Departments in Southern California.
Approximately 295 employees to oversee within the department.
Accomplished the opening of two of the centers within Southern California.
Responsible for initiating the reduction of vehicle thefts at our properties w
ithin the region by instituting better CCTV coverage and bicycle deployment.
Worked closely with the VP Property Management on all property group issues, w
ith a specific focus on security and guest services issues and program complianc
e.
Visited all 13 properties at least quarterly. One visit with every property w
as with the entire Property Group Team.
Recruited and screened Security and Guest Services Manager candidates involvin
g other management team members in the process, and assisted property managers w
ith hiring.
Managed the training programs of Security and Guest Services and Risk Manageme
nt while ensuring compliance at the property level.
Developed Security and Guest Services managers and supervisors.
Partnered with local law enforcement, city government and tenant loss preventi
on agents.
Conducted Ethics Line investigations related to Security and Guest Services an
d other investigations as directed.
Provided consultation to property managers related to Security and Guest Servi
ces discipline, evaluations, pay scales, raises, security forecasts and major eq
uipment purchases at the property level.
Managed serious security-related issues at the property level.
Provided ongoing consultation to each property group in all matters related to
Security and Guest Services and where appropriate, other property management, l
easing, marketing and development matters.
Partnered with the VP Property Management and VP Marketing to insure that the
property group Security and Guest Services departments were providing an unparal
leled level of
service to our customers and guests.
Monitored the OnGuard records management program for each assigned property on
a regularly scheduled basis for evaluation of activity levels, report quality a
nd performance compliance.
Conducted annual Security and Guest Services inspections at each assigned prop
erty.
DIRECTV, INCORPORATED El Segundo, CA 12/2006 9/2008
Senior Investigator-The Office of Signal Integrity
Prevented over $1.3 million in potentially illegal sales of DIRECTV equipment
being auctioned and sold on eBay and Craigslist by implementing Internet-monitor
ing program.
Performed monthly Fraud Prevention Audits within DIRECTVs Customer Service Cal
l Centers and warehouse Distribution locations.
Interacted with local, state and Federal law enforcement and other investigati
ve organizations to solve cases.
Provided investigative/analytical assistance to criminal/civil prosecutors by
providing testimonies and/or analytical reports.
Investigated various fraud schemes associated to the misappropriation of intel
lectual property assets.
Developed key partnerships within DIRECTV business units in order to best miti
gate fraud.
Helped direct criminal and civil investigations by providing data analysis, ti
me-lining and link analysis reports.
Responsible for evaluating effectiveness of policies and procedures which are
designed to identify and deter fraudulent usage.
Conducted and coordinated investigations and interviews involving fraud incide
nts.

AMERICAN EXPRESS, INCORPORATED 10/1993 11/2006

Internal Investigator-Global Security, Fort Lauderdale, FL 2003 2006
Investigated all referrals of employee fraud within the American Express Servi
ce Center in Fort Lauderdale including offsite locations, and vendors in Florida
.
Partnered with management in critical business units to ensure that adequate q
uality and compliance controls were in place for tracking employee access.
Consistently communicated with key business partners in deciding the best cour
se of action to assess and monitor fraud risk exposure to prevent future losses.
Successfully researched and identified fraud claims in partnership with Federa
l, local, and state law enforcement in the prosecution of employees/suspects fou
nd guilty of fraud against the franchise.
Gathered pertinent information on all fraud referrals, and provide case synops
is to Global Security management, Human Resources, and law enforcement.
Provided fraud awareness and prevention training to newly hired employees, lea
ders, and external business partners.
Dedicated attendee to the monthly meetings of the Broward Economic Crimes Asso
ciation, and the South Florida Organized Crime Task Force to share information a
nd network with valuable contacts.
Internal Loss Prevention Specialist-Global Security, Phoenix, AZ 1998 2003
Coordinated and provided detailed information for risk assessment/gap analysis
of internal fraud investigations for Global Security.
Contributed to the fraud loss avoidance of $1,026,487 in 2003.
Contributed to the vendor recovery of $1,248,093 in 2003.
Received team recognition from Global Security for internal fraud prevention i
nitiatives that contributed to fraud loss avoidance, and the pursuit of vendor r
ecovery.
Supported the Loss Prevention Team in large fraud cases and assisted in the id
entification of organized crime rings.
Provided the best course of action including recommendations to critical busin
ess units (i.e. Global Security, Worldwide Fraud Risk Management, Fraud Operatio
ns) in a timely manner.
Ensured the adequate quality and compliance controls were in place for trackin
g and monitoring high balance fraud cases.
Gathered pertinent information on all restitution and informant calls, and for
warded to appropriate regional Global Security office for proper course of actio
n.
Fraud Analyst-Fraud Operations, Phoenix, AZ 1996 1998
Gathered and analyzed all critical data (charges, correspondence, affidavits,
merchant support, etc.) to determine the appropriate course of action for handli
ng fraud cases.
Maintained fraud case inventory through daily analysis.
Worked directly with Team Leader on day-to-day operations and served as acting
Team Leader when needed.
Assisted in training process for newly hired employees.
Developed strong time management and leadership skills.
Credit Analyst-Credit Operations, Phoenix, AZ 1995 1996
Developed strong analytical skills in determining the creditworthiness of Ame
rican Express card members.
Provided American Express cardmembers with assistance to best suit their needs
by gathering and analyzing credit bureau and financial data.
Credit Authorizer-US Card Authorizations, Phoenix, AZ 1993 1995
Analyzed incoming point-of-sale transactions for credit and fraud risk assessm
ent.
Serviced both merchants and cardmembers directly.
Developed quick decision-making and customer service skills.
Completed the American Express Teams Training Program.

EDUCATION and CERTIFICATIONS

MBA, Information Technology, University of Phoenix, Phoenix, AZ, 2003
Overall GPA 3.8
Served two-year term as Secretary for the Florida chapter of the
International Association of Financial Crimes Investigators
Association of Certified Fraud Examiners Graduate of the Principles of Fraud Exa
mination, Austin, TX, 2003
Advanced certification in the Reid Technique of Interviewing and Interrogation,
Phoenix, AZ, 2003
BA, Business Management, Minor: Marketing, Mt. St. Marys College, Los Angeles,
CA, 1992
AA, Mt. St. Marys College, Los Angeles, CA, 1989