Glennys Hedderman

4325 N. Troy Unit 1 C

hicago, IL 60618
773-844-7800, ghb3bee
e@westpost.net
Objective: A Bilingual Results-Oriented Marketing Professional Seeking a Dynami
c Company where I can utilize my experience in the E-Commerce space. A Successf
ul Contributor to High-Level Projects who is looking to grow personally and prof
essionally with a company. A Critical Thinker who is looking to be a leader of
a team and create an impact to the bottom line of an organization.
EXPERIENCE____________________________________ _______________________________
____________________
LAWSON PRODUCTS INC.
Des Plaine
s, IL
Domestic Industrial Parts Distributor
E-Commerce Project Manager
June 2008
-Present
Lead a team of 6 members on managing daily operation of User Acceptance Testing
in support of business objectives for the E-Business Unit
Manage the day to day operations of the E-Procurement site such as resolving we
bsite outages
Develop all online E-Procurement marketing campaigns. Manage Return on Investme
nt Success measurements (ROI) by evaluating consumer data from day 1 thru day 90
Evaluate pre-implementation profitability analysis of Electronic Data Interchan
ge (EDI) projects to identify financial risks and/or gains
Increase E-Commerce revenue by 8% and enhances off-site quoting capability thro
ugh training of the electronic vendor managed inventory system for 90 sales agen
ts
W.W. GRAINGER INC. Lake Forest, IL
International Industrial Parts Distributor
Leadership Development Program Participant August 2007-May 2008
E-Commerce Customer Care Manager
Documented and established process integration maps for the future look and fun
ctionality of Grainger.com
Improved productivity in the Service Center by 15% by implementing a cross-fun
ctional training program
Created ISO process documentation for work processes to reduce the learning cur
ve for employees in a Service Center
Created a 90 day on-boarding/training plan for new Service Center Managers and
Supervisors
Improved the performance of 6 direct reports through monitoring, feedback and
providing growth opportunities
Managed day to day operations of the service center such as service level manag
ement, quality improvement, etc.
Competitive Intelligence Associate June 2006-August 2007
Improved competitive parity by developing an Intelligence Network to capture va
luable insights from the field needed to improve internal performance
Provided strategic recommendations on company-wide initiatives such as Future e
Commerce Functionality Developments, New Service Offerings, and identifying the
Latino potential in the Maintenance Repair Operations industry to identify futur
e growth strategies
Facilitated Competitive Intelligence road shows throughout the US to 60 sales l
eaders on tactics to position products and services more effectively against nat
ionwide and local competitors
 Proposed Environmental Assessment for the Maintenance Repair Operations Industr
y to the Human Resources Division to develop recruitment and retention strategie
s for the present and future state of Grainger based on target customers, market
segments, industry trends, and technology advancements
CHICAGO COMMUNITY VENTURES Chicago, IL
Non-Profit Organization for Chicago Community Development
Small Business Development Initiative Consulting Intern M
ay-August 2005
Conducted strategic consulting to small businesses on technology and operations
management
Devised a reference manual of service providers for new customers
Structured the Small Business Development Initiative training course for the c
alendar year

MCMASTER-CARR SUPPLY COMPANY Elmhurst,

IL
International Industrial Parts Distributor
International Logistics and Operations Specialist
October 2002-March 2005
Reduced staffing requirements by creating and implementing a processes to minim
ize order time
Increase export sales by 10% by evaluating 50 new customer accounts and identif
ying potential for long-term profitability
Influence the monthly sales volume by 5% as a result of renegotiating internati
onal freight rates
Directed interdepartmental teams in the improvement of customer satisfaction th
rough the resolution of issues relating to orders, invoices, customs, and freigh
t discrepancies
Appointed liaison between senior management and the export department to implem
ent corporate policies and procedures within the export department
International Inquiries Coordinator
March 2001-October 2002
Prepared sales proposals for over 400 international customers, increasing expor
t sales by 5%
Designed an alternative methodology for sale of hazardous materials that minimi
zed corporate
financial risk
Managed external relationships with clients operations and transportation depar
tments.
Inside Sales Consultant Octo
ber 2000-March 2001
Performed market analysis and prospected potential customers, which resulted in
1200 new customer accounts in a 5-month period
Conducted phone sales presentations to initiate repeat business among current c
ustomers
Established a customer survey, which evaluated the customer sales experience in
an effort to enhance customer relationships
EDUCATION________________________________________________________ _____ ____
_____________
THE UNIVERSITY OF CHICAGO, GRADUATE SCHOOL OF BUSINESS Chic
ago, IL
Master of Business Administration
September 2003 March 2006
Concentrations: Marketing Management, International Business, and Strategic Man
agement
 Student Activities Council-Social Coordinator
Selected Candidate in Summer Entrepreneurial Internship Program, Summer 2005
Selected Candidate in the International Entrepreneurship Lab in China Program,
Summer 2005
BALL STATE UNIVERSITY
Munc
ie, IN
Bachelor of Arts in Spanish and Marketing
August 1995 - May 2000
Deans List
President of Social and Service Sorority, Phi Mu Fraternity
Outstanding Multicultural Student, Ball State Multicultural Organization for 19
97 and 1998
Greek Week 2000-Marketing and Promotions Chairperson
ADDITIONAL INFORMATION__________________________________________________________
__
Assisted in managing family-owned retail business for over 10 years
Competitive Intelligence Certificate from Fulds Academy of Competitive Intellig
ence
Fluent in English and Spanish
Proficient in all applications of Microsoft Office, Visio, Liquid Planner, and
Minitab Software