Shawn Smith

530 Upper Road. Pittsburgh, PA 15228

412-221-0299
ssb5c202@westpost.net

Profile
* Strong leadership capabilities developed in hands-on business environments, at
hletics, and outdoor pursuits.
* Developed excellent Facilitation and Speaking skills from teaching and coachin
g experiences
* Experienced Facilitating Wendy's Management Institute courses: Management Basi
cs, Advanced Assistants Course, GM Core Competencies, H.R Practices
* Training Store Manager for Wendy's Pittsburgh Area
* Outstanding written communication skills.
* Technical competencies include Lotus Notes, Microsoft Word, PowerPoint, and Ex
cel

Education M.A., Social Science/History California University of Pennsylvania

PA Teaching Certificate
B.A., History St. Vincent College
.
Management Experience & Accomplishments
* Direct individual and group Localized Marketing efforts
* Coordinate in-store Marketing, P.O.P product alignments for multiple locations
to align with National and Local advertising efforts.
* Develop and maintain district bench-strength through Personal Development Road
maps to allow effective succession planning
* Monitor, dispatch, and approve repair and maintenance invoice for all district
equipment and physical plants.

Current Employment District Manager, Wendy's Restaurants

2004 - present
* Manage the daily operations of a 7 store district to achieve sales, profits, c
ustomer satisfaction and human resources management objectives.
* Ensure objectives are achieved while operating within all Company guidelines a
nd following ethical business practices.
* Conduct detailed Individual Business reviews monthly with single-unit managers
* Interview, Orient, and oversee 10 week training experience of new Supervisors
* Coach performance management skills and direct recruitment and retention of su
pervisors
* Conduct detailed Operations evaluations of restaurant operations including Cas
h Audits, Employment files, and Safety and Security procedures.
Employment History
Assistant through Training Store Manager, Wendy's Restaurants
* Managed all aspects of a Quick Service Restaurant unit.
* Facilitated training courses for company and franchise operators
Key Sales Associate, Dunham's Sporting Goods
* Customer service, merchandizing, inventory control and loss prevention
* Hard and Soft line experience with Front-end responsibilities
* Firearm sales and Gun counter responsibilities
Teacher and Soccer Coach , Suburban Pgh. High School
* Several long-term assignments at the Jr. High School level
* Implemented diverse Lesson Plans on short notice, to varied disciplines
* Assistant Head Coach to High School soccer team for 3 years; two State Tournam
ent finals
1994 - 2004

1992 - 1995

1989 - 1993