DIANA NELSON

mailto:7247 Point Lake Dr #206, Charlotte NC 28227

704-840-4631
Operations Manager experienced at introducing state of the art enhancements and
operational excellence initiatives which streamline systems and processes to imp
rove efficiency and productivity through cost reduction and quality enhancements
while building a safe and environmentally compliant workplace. Effective in a r
apidly changing market place with a strong customer focus and relationship manag
ement orientation.
Core expertise includes:
-Strategic planning & operational/capital budgeting -Ongoing focus on linking pr
ocesses to technology
-Capital expenditure planning & cost containment -Inventory control & materials
liquidation
-Vendor sourcing negotiations
-Logistics, route management & transportation
-10 years Financial Management experience -Six Sigma Green Belt project saving B
OA 125K
-7 years International Trade experience -30 years Cash management experience
-18 months Manufacturing experience -19 years of Letter of Credit experience
-LEAN Six Sigma Methodology (LSS) knowledge -Employee Coaching and Development
-Project Management experience -Management of multiple and remote offices
-End to end Supply Chain Management expert including -Knowledge of SAS & SAP
compliance, risk and enhanced customer experience -Driven & energetic with a pos
itive can do attitude
-Government and customs policies & procedures -Computer literate and experienced
, able to troubleshoot
-19 years logistics/supply chain operations experience -TSA-Transportation Secur
ity Administration certified
-7 years account executive sales experience -Air Cargo Hazardous Materials Certi
fication
-16 years management experience -Ocean Cargo Hazardous Materials Certification
-Excellent written and oral communication skills -Experienced exporting Arms and
Ammunition
-Ability to solve complex supply chain problems -Currently achieving Project Man
agement Certification
-Commendation from BOA for Customer Service with concentration in Green Belt & E
nterprise management
excellence and leadership
-Dale Carnegie seminar attendance
-Member NAFE - National Association Female Executives
-Member NAPW - National Association of Professional Women
Professional Experience:
AIT Worldwide Logistics, Inc., Tampa, FL Logistics/Supply Chain Solutions
International Operations Manager 2008 - 2009
Held full accountability for warehousing, coordination and strategic global plan
ning of $7.2M in annual cargo shipments. Included management of Tampa and Miami
Offices and coordinated efforts for consolidation of cargo and arrangement of ap
propriate documentation ensuring documentation and cargo arrived seamlessly for
catching appropriate booking/aircraft. Responsibilities included management of a
ll import and export activities including receiving, inventory, picking, QA, shi
pping, returns, security, office administration and documentation conforming to
stringent guidelines. Expedited cargo all over the world to every country known.
Trade lanes included Asia, Latin America, Middle East, and Europe.
-Strategic Management of Tampa and Miami sales teams to secure cargo for all of
 Florida, and other States for exportation out of the country via air or ocean
-Implementation and strict conformance to 10 2 guidelines, ISF filing for ocean
imports into the US
-Management of Global Logistics infrastructure of import and export departments
overcoming routing challenges for ocean and oversized air freight shipments as
well as weapons and ammunitions
-Evolvement of best practices in 3 key areas: Volume, Velocity and Visibility:
focusing on productivity, security and effective movement of goods through globa
l ports
-Introduced key components in global trade compliance covering compliance, prod
uct safety and social responsibility
-Maintained an effective risk management strategy through continuous security a
nd operations process improvement
-Increased reliability and accuracy for department and employees using LEAN Six
Sigma methodologies
-Writing and implementation of Standard Operating Procedures (SOPs)
-Implementing customer rate tariffs and operating procedures
-Management of AES filing's with customs for exportation of outbound cargo, and
AMS filings and/or entry for customs for imports.
-Credit approvals, A/R monitoring and collections
UTi Logistics, Inc., Tampa, Fl Logistics/Supply Chain Solutions
Account Executive Sales 2007 - 2008
Accountable for identifying and pursuing high perspective clients for the Logist
ics business with a multitude of products for importers and exporters. Deliverin
g immediate and impressive sales results growing revenue from 670K to 1M for bra
nch in a calendar year with projecting annual revenues expecting to reach 3M in
3 calendar year period.
-Strategic global marketing to specific ports
- Expert at creating/capitalizing on networks, liaison and business customers,
while negotiating/managing joint ventures and strategic partnerships within larg
e enterprise companies
-Successful at establishing the vision and strategies necessary to generate bus
iness
-Collaborative effort with operations to boost p&l sales
-Fulfilled strategic business plan through strong marketing and sales tactical
strategies
-Executed market evaluation, penetration and expansion strategy
-Credit approvals, monitoring and collections
-Revitalization of stagnant and declining sales
-Competitive analysis, positioning and pricing
-Product(s) introduction and life cycle management
-Major account development and portfolio management
-Performance enhancement and succession planning
-Developed business throughout 2/3's of the state of Florida
-Reported directly to VP of Sales at UTi corporate headquarters
Bank of America Corporation, Charlotte NC Global/International Finance Trade
Officer Trade Specialist II - Global Trade Finance / Treasury Management Service
s 1999 - 2007
Management of day to day procedures with direct accountability to customers and
offshore banks for funding in an efficient and timely manner. Risk management, c
ontract accounting, operational planning, A/P, A/R, adjustments, general ledgers
, and closing of ledger reports.
-Instrumental in working with IT Department on Projects from inception through
implementation working on requirements gathering, user acceptance testing and tr
aining
-Officership awarded one year after employment with increased releasing respons
ibility limit to 750K per file, with a minimum of 50 files per day
-Provided all export & import letter of credit related services within establish
ed service level agreements
-Development of employees, clientele and overseas banks on letter of credit pro
duct and policies and related laws providing guidance on stringent compliance re
quirements, documentation laws and regulations.
- Pivotal Role in Green Belt project saving $125K / annum using LEAN Six Sigma
Methodology
-Commendation customer service and leadership excellence award in December 2003
awarded to 1% of personnel worldwide annually
-Stringent adherence to compliance of OFAC, Anti-Boycott, International Sanctio
ns, Anti-Money Laundering and corporate policies and procedures
-Researching, analyzing and resolving letter of credit investigations that requ
ired specialized, sensitive and exceptional handling
-Knowledge of Wires, ACH, DDA, Direct, CashPro, Web Base applications, INFORM,
ARP Analysis
-Back-up to Team Leader
-Responsible for handling largest portfolio client having $40Billion in annual
sales effectively and efficiently
-Collaborative efforts with internal departments through several acquisition an
d mergers
-Handled difficult Financial Portfolio Management transactions: transfers, mult
i-tenor, sight, banker's acceptance, foreign exchange, payment of proceeds, cred
it terms, monitoring, liability and approval of credit clients
-Worked closely with internal departments on liability credit risks for cliente
le
-Member of Diversity Team from its inception
Computer Skills:
Microsoft Word, Excel, PowerPoint, Project, Access, Outlook, Paper Master, Windo
ws 7,
Lotus Notes, ERP, WMS, AS400, ARP, ACH, WIRES, DDA, Web Based Applications, Main
frame, Internet 8, Reynolds & Reynolds. TradeLine (BOA), COBOL, KRONOS
**Willingness to relocate to any location, including to another country**