SYSTEMS ADMINISTRATION / NETWORK ADMINISTRATION / SYSTEMS SUPPORT

Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems En

gineer (MCSE) CompTIA Network+
Quality driven IT professional with demonstrated expertise in the conceptualizat
ion, design, administration and support of computing systems and networking infr
astructures to strengthen business operations. Creative problem solver able to q
uickly assess clients needs and design solutions to optimize performance. Highly
productive in deadline driven environments. Team oriented with excellent interp
ersonal, communications, and time-management skills. Extensive background involv
ing strategic planning and leadership of computing and telecommunications operat
ions. Experience includes:

Exchange2003/2007/2010Messaging Administration
Internetworking
Network/Systems Security
Network Issue Resolution
Desktop/Network Support
Project Management
Production Support

TECHNICAL STRENGTHS
Software Microsoft Office, Altiris remote Administration
Hardware Client Server Systems, PCs, Microsoft Servers,
Operating Systems Microsoft 2000/XP-Professional, VISTA, Windows-7
Servers Microsoft Server 2000/2003/2008, Microsoft Exchange2003/2007/2010.
Blackberry Enterprise Server
Summary of Experience
Systems / Network Administration
Participated in the administration and enhancement
Created groups and new users using Active Directory.
Managed day-to-day Exchange messaging operations
Added computers and users to domain and groups for rollout.
Troubleshot and repaired networking and computer problems.
Implemented change management processes to avoid service interruption.
Trained Desktop Support personnel while covering Desktop and Exchange roles on
a global scale.
Systems Support
Consulted with users to determine information processing needs and discuss oper
ational issues.
Supported users with remote access including VPN and CITRIX.
Documented root cause of production abends and developed preventive strategies
to avoid recurrence. Logged all calls into Remedy and followed up until tickets
were closed
Responsible for on call support after hours including weekends and holidays.
Evaluated and recommended use of commercial software in application area.
Assessed inventory to determine stocking levels and acquisition requirements.
Accepted increasing responsibility and worked efficiently to research and resol
ve issues.
Participated in pilot programs for new software.
Installed and configured Blackberry devices.
Deployed new technologies during merger and acquisition activity
CAREER HISTORY

Syniverse Technologies, Tampa, FL June 2003 to Present

Desktop Services Administrator /Network Systems Administrator - Internal Technol
ogy Services
Solved PC, laptop and computer peripheral problems by troubleshooting hardware,
software, and configuration problems.
Solved PC operating system, network, email, application software and LAN connec
tivity problems.
Hands-on expertise in configuring, maintaining and troubleshooting Windows serv
ers.
Worked directly with Exchange Administrator to resolve day-to-day operations, A
ctive directory maintenance.
Provided on-call (via pager) technical assistance and support to customers on a
24x7 rotating shift.
Provided hardware and software updates for Windows Servers, and server-based ap
plications.
Installed and configure operating system and appropriate software applications.
Delivered, set-up hardware and educated customer on the proper use and applicat
ion of the new equipment and/or software
Provided Microsoft Exchange Server2003/2007/2010 support as a Jr. Exchange Admi
nistrator
Created groups and new users using Active Directory
Added computers and users to domain and groups for rollout

Self-Employed Oct 2001 to Nov 2003

General Contractor
Customer Care Consultant America Online (ECE)
Designed and installed customers network systems.
Purchased and configured commercial software for use on clients desktop compute
rs.
Designed custom computers for clients personal use (home productivity, gaming,
accessibility)
Provided consultation services to private businesses on Windows2000 operation a
nd maintenance
MGA Technologies, Clearwater, FL 1999 to 2001
Infrastructure Systems Support (Avaya Communications)
Provisioned first level support to internal and external customers within the U
NIX IT Infrastructure environment.
Managed various UNIX Administrative functions including setup and deployment of
server hardware, and ongoing support of infrastructure for business application
s.
Analyzed, monitored and reviewed multi-platform environments (e.g., Windows NT/
2000, UNIX).

GTE Data Services, Temple Terrace, FL 1996 to 1999

Systems Support Analyst, Production Support
Delivered tier 1 support and assisted in the analysis and resolution of system
issues within an IT Production environment.
 Coordinated, distributed and installed new releases on test and production syst
ems.
Performed post installation verification and served as Change Availability Advo
cate for Gateway System applications suite.
Authored Intranet homepage node.
Instrumental in the conversion of all applicable systems to prevent outage(s) a
nd ensure smooth transition to 2000.

Computer Professional Staffing, Clearwater, FL 1994 to 1996

Electronic Bonding Single Point of Contact (GTE Data Services)
Led development of technical solution to facilitate swift recovery of premium s
ystems (e.g., Access Customer Gateway, Electronic Bonding Gateway).
Organized and managed a multi-disciplinary team providing expertise in operatin
g systems, applications and networks to define and implement restoration solutio
ns.
Executed avoidance tactics to ensure performance and reliability.
Coordinated application release and maintenance schedules with external custome
rs.

UNITED STATES AIR FORCE 1977 to 1994

Shift Supervisor, Computer Operations, US Central Command, Tampa, FL
Shift Supervisor, Computer Operations, Pentagon, Defense Information Systems Age
ncy, Washington, DC
Non-Commissioned Officer In Charge, Telecommunications Operations, 932nd Air Def
ense Squadron, Iceland
Superintendent, Computer Operations, 390th Communications Information Systems, O
maha, NE
Directed all computer, data, and telecommunications operations involving Intell
igence Systems and VAX/VMS, PDP11-84 and UNISYS 1100/70 systems, while performin
g assigned military duties.
Administered the Local Area Network supporting up to 50 users.
Ensured all ground-to-air communications relating to Presidential and Joint Chi
efs of Staff interchange.
Prepared command briefings on equipment, personnel and training to senior membe
rs.
Authored several command directives and in-house training guidelines which were
adopted for command wide use.
Maintained a capital equipment budget of up to $20 million.
Trained and supervised staffs of up to 35.

EDUCATION
Bachelor of Science, Computer Information Systems Strayer University, Washingto
n, D.C.
Associate of Arts, Business Administration Strayer University, Washington, D.C.