172 Ketcham Avenue

Amityville, NY 11701
Joseph Ambrose
Tel: 631-598-0528 ? Cell: 516-380-6047
ja9e1a1c@westpost.net

SENIOR IT MANAGER WITH EXPERTISE IN: NETWORK ADMINISTRATION ? SYSTEM ADMINISTRAT

ION ? SUPPORT
IT expert with outstanding record providing wide-scale system improvements for b
ottom-line effectiveness. Support process re-engineering to empower enterprises,
raising the bar on user experience while expanding tools to capture strategic v
ision. Catalyze gains in speed, security, and user skill through implementation
and training excellence.
? IT Strategy ? Software Development ? Team Leadership & Training
? Network Administration ? Project Management ? Needs Assessment
? Process Improvement ? Deployment & Migrations ? Change Management
? Inventory Management ? Procurement & Purchasing ? Scheduling

PROFESSIONAL ACCOMPLISHMENTS
LS POWER DEVELOPMENT, LLC; New York City, NY 2007?2010
$7B+ enterprise engaged in development, acquisition, and maintenance of power ge
neration and transmission hardware. ~200 FTEs.
Senior Systems Specialist
Supported 200 users across 4 field offices and numerous home offices situated th
roughout the U.S., acting as primary contact providing ?triage? and associating
user requests with IT team experts. Executed wide latitude over equipment budget
ing, procurement, scheduling, imaging, and configuration as responsibility owner
for workstation life-cycle. Supervised deployment and decommission of a variety
of equipment for total user community. $100K total budget.
Handled support and security for network users and resources using MS Active Dir
ectory tools. Managed and grew relationships with a range of technical vendors a
nd consultants. Wrote and presented training manuals and guides.
* Increased efficiency for file access requests, improving response time 60%, by
developing new IT procedures.
* Lowered time to establish new employees on network to 30 minutes, and timefram
e for furnishing equipment to 24-48 hours, improving speed 30% over benchmark, b
y re-developing processes with IT, HR and vendors.
* Improved user request fulfillment time, reaching 80%+ fulfillment within 2 hou
rs of requests, by establishing a new ticketing system to streamline help desk;
trained all IT staff in new tools and procedures.
* Reduced asset use and increased speed by re-organizing file system for fast, c
entralized file and security access.
M. FABRIKANT & SONS; New York City, NY 2006?2007
Major U.S. diamond wholesaler; family-owned and in operation since 1895. ~200 to
tal employees, with assets of $1B+.
Lead Windows Network Administrator
Ensured security of users and files in Windows and Unix environments, encompassi
ng ?mission critical? networks across New York City. Created and implemented pro
cedures for file and mail accounts. Coordinated efforts by ?in-house? IT team wi
th specialist consultants and provided day-to-day operational support. Managed d
isaster recovery, including nightly backup routines. Assisted in shutdown of com
pany during Chapter 11 proceedings.
* Minimized potentially costly impact of several divisions? move from primary of
fice, leading network topology, IP space, and connectivity assurance on a group
and per-user basis; executed all moves cleanly over weekends.
* Enhanced data center operations with data center migration to new administrati
ve offices and co-location space; provided for efficient and effective network t
opology, IP space, connectivity to all sites, user setup.
THE CONFERENCE BOARD; New York City, NY 1997?2006
Economic and business think tank providing actionable intelligence to member ent
erprises worldwide. Founded 1916; 250+ employees.
System and Network Manager
Held responsibility for security and administration of users and network service
s including mailboxes, databases, files. Performed active maintenance of servers
, patches, backup, and ongoing virus mitigation. Monitored resource use and deve
loped strategy and procedures to ensure flexibility and growth. Upgraded VAX / V
MS. Converted All-in-1 from 2.4 to 3.0, rewriting video forms and IOS background
code. Honored with ?Certificate of Achievement? for performance.
Spearheaded Process Improvement...
* Lowered costs and improved resource use by implementing OCE Office Exec to tra
ck all user printing requests.
* Decreased errors and inefficiencies in payroll by restructuring all payroll da
ta and designing supporting objects.
* Increased speed of internal and external communication by leading migration to
Microsoft Exchange platform.
* Prevented lost and misdirected work orders by implementing Track-It, improving
user help desk experience.
Solidified IT and Network Security...
* Enhanced speed and correctness of backup with new DCL-based procedures for dai
ly, weekly, monthly use.
* Eliminated inconsistencies and repetitive tasks by authoring scripts to instal
l key software on user workstations.
* Developed new system to catalyze total restoration of any user mailbox within
24 hours of request.
Developed and Deployed Training...
* Authored company?s first-ever ?Network Administrator?s Handbook.?
* Captured immediate benefit from new implementations by coaching and training I
T team in all new skills.
EDUCATION AND TRAINING
Master of Science in Computer Science, Hofstra University; Hempstead, NY
Bachelor of Arts in Computer Science, SUNY Oswego; Oswego, NY
Certificate in Effective Communications and Human Relations, Dale Carnegie Insti
tute
Microsoft Certified Windows 2000 (MCSE) and MS SQL Server Administrator
MEMBERSHIPS AND PRESENTATIONS
Member, Association for Computer Machinery ? Member, Connect (formerly Encompass
, DECUS)
Presented Lunch and Learn Outlook 2003 at LS Power Development ? Accepted into t
he Princeton Global Network
KEY TECHNICAL EXPERTISE
Hardware
Dell - PowerEdge / PowerVault ? Compaq ? HP ? Intel ? Elitebook ? ProLiant ? Sun
E300 Servers ? Digital VAX 4000-500 A cluster
Operating Systems
Windows XP ? Windows Server 2000 / 2003 ? Red Hat Linux ? Solaris ? OpenVMS / V
AX
Software
LANDesk ? Techexcel / ServiceWise / AssetWise ? MS Exchange ? Blackberry Enterpr
ise Server ? Acronis Workstation
MS Office Suite ? MS Active Directory ? Symantec Endpoint Protection ? Pulse / R
edi+ / Bloomberg
ADABAS / NATURAL ? VMS Cobol ? DCL