Joyce Wharton

4402 W. Calavar Lane ! Glendale, Arizona 85306 ! (602) 978-0378

OBJECTIVE
To obtain a challenging position utilizing my strong customer service and people
skills
HIGHLIGHTS OF QUALIFICATIONS
Customer Service
! 15+ years successful customer service experience working with culturally dive
rse people of all socioeconomic backgrounds
! People-oriented; proven ability to work well with others, independently or as
a team member, and able to handle simultaneous projects and meet deadlines
! Consult with and identify client requirements to successfully implement viabl
e solutions that assure client satisfaction and generating repeat business
! Proficient in meeting deadlines while maintaining a high level of quality and
service
! Organized, detail oriented, and dedicated to follow through
Communication
! Able to communicate effectively and efficiently; perceptive listener/ persuas
ive skills
! Emphatic and outgoing personality; establishes and maintains productive rappo
rt/ interaction with people of all backgrounds and socioeconomic levels
! Excellent ability to identify customer/client needs to ensure satisfaction
PROFESSIONAL EXPERIENCE
Vangent, Phoenix, AZ 2/08 a" 1/09
Customer Service / General Clerk
! Provide knowledgeable response to telephone inquiries, politely and professio
nally
! Adhere to the Privacy Act with relation to confidentiality of information rel
eased
! Utilize databases and written material to research and provide information to
telephone inquiries; maintain appropriate documentation of all phone inquiries
ABC Mobile Fingerprinting, Glendale, AZ 7/06 a" Present
Mobile Fingerprinting Technician and Notary
! Provide mobile fingerprinting and notary services for job requirements
Arizona Department of Public Safety, Phoenix, AZ 10/72 a" 7/06
Fingerprint Technician
! Fingerprinted suspects and applicants, input fingerprints into AFIS, and comp
ared
FPs to determine identifications; performed routine Arizona AFIS and file main
tenance
! Provided technical assistance to criminal justice and non-criminal justice ag
encies
ID Clerk (1972-1975)
! Entered data into CCH, confirmed arrest warrants, and contacted with public a
nd criminal justice agencies to answer questions regarding records, laws, and pr
ocedures
! Trained new employees; acting supervisor for employees
Joyce Wharton Page 2
 PROFESSIONAL EXPERIENCE (Conat)

Temporary Work Agency, Phoenix, AZ 1/72 a" 10/72

Typist
! Assigned to work at the Department of Public Safety, CIS, as a temporary fede
ral employee
! Typed arrest information and entered data into computer system.

EDUCATION / AWARDS
Glendale Community College, Glendale, AZ
General Courses
Cortez High School, Phoenix, Arizona
Diploma