LISA M.

ARCHER
2024 Sweetwood * Simi Valley, CA 93063 * 805-573-6795
labb3ca0@westpost.net
Management Professional
Insurance * Retail * Worker's Compensation
Possess a steadfast commitment to excellence and utilizes entrepreneurial leader
ship style with highly effective planning, organizational, and communication ski
lls to instill a common vision and develop a dynamic team environment that produ
ces results. Drives growth, generates revenues, improves profits and enhances va
lue in diverse business settings.
~ Core Strengths ~
Management * Customer Service * Staff Supervision * Best Practices * Financial O
versight * Problem Solving
Decision Making * Oral / Written Communications * Public Relations * Marketing *
Budgeting
Experience
Sedgwick CMS - Calabasas, CA 04/2009 - 04/2010
SENIOR WORKERS' COMPENSATION CLAIMS EXAMINER
Recruited to analyze complex claims, determine benefits due, and collaborate on
litigation, negotiations, and settlement of claims. Managed workers' compensatio
n claims for California Insurance Grantee Association (CIGA) and processed run o
ff files for out-of-business insurance companies.
* Ensured ongoing adjudication of claims maintaining company standards, best pra
ctices and client service requirements.
* Effectively managed subrogation of claims and negotiation of settlements.
* Provided 90-day reports on all files and transferred claimants into MPN proces
s.
Gallagher Bassett Services, Inc. - Calabasas, CA 01/2008 - 03/2009
SENIOR WORKER COMPENSATION CLAIMS REPRESENTATIVE
Established rapport with Director of Claims, managed activities of one dedicated
account, and secured al necessary information to complete contacts, investigate
claims, and set new loss reserves within appropriate timeframes.
* Evaluated diverse files and information and executed lien negotiations on olde
r files to secure closure; maintained a closing ration of 115%.
* Reported information to re-insurer according to time specifications.
* Utilized familiarity with MPN process and executed method as warranted.
* Supervised employees and activities in absence of Department Supervisor.

Lisa M. Archer Page 2

Experience Continued...
Allianz Global Corporate & Specialty North America - Burbank, CA 1990 -- 2007
SENIOR WORKER COMPENSATION CLAIMS EXAMINER 1990 - 1992; 1999 -- 2007
Retained employment based upon exemplary work performance, dedication to company
goals, and consistent focus on profitability. Worked through turbulent times an
d earned opportunity for promotion.
* Held full charge responsibility for exposure analysis, evaluation, investigati
on, negotiation and resolution of Worker's Compensation claims and maintained ad
herence to statutory regulations.
* Provided comprehensive investigations of claims to address coverage, compensab
ility, subrogation, and factual issues.
* Utilized interpersonal skills to listen and respond with sensitivity to indivi
dual customer needs.
* Developed rapport with attorneys, investigators and other vendors; discussed p
articulars of claims, negotiated settlements, and deployed investigation team to
observe and report on suspected fraud cases.
* Prepared and delivered safety presentation to hundreds of employees at client
worksites; traveled to various employer sites to review information HR, supervis
ors, and executive level management.
SENIOR WORKER COMPENSATION CLAIMS SUPERVISOR 1993 -- 1998
Supervised and directed activities of staff members, analyzed claims to ensure a
dherence to company policies, procedures and statutory regulations. Maintained o
ptimal levels of customer service and effectively responded to customer needs /
concerns.
* Collaborated with staff on caseload management and resolution of complex cases
.
* Selected, hired, mentored, and coached new team members.
* Maintained focus on productivity and quality and ensured all departmental goal
s were met.
* Delivered presentations of claims to insured's brokers via oral and written re
views.
PC's Bar & Grill - Simi Valley, CA 2002 -- 2007
OWNER & OPERATIONS MANAGER
Utilized excellent leadership skills and the ability to motivate and direct staf
f members toward productivity and increased profitability. Revitalized restauran
t operations through effective management, customer service, marketing, and cost
containment initiatives.
* Created community awareness through strategic planning and diverse marketing a
ctivities.
* Launched promotional events and discount strategies.
* Planned and coordinated menus, banquet meals, and special event offerings.
Education
ASSOCIATE of ARTS - BUSINESS ADMINISTRATION, In Progress
Expected Graduation - 2011
Moorpark College
SELF-INSURANCE CERTIFICATE

DESIGNATIONS & CLASSES

California Workers' Compensation * Workers' Compensation Claim Professional *
Workers' Compensation Classes (1984 - 2009)
Currently in Risk Management class - IEA