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SUMMARY
Enthusiastic and enterprising consultant and sales professional with ten years r
ecent experience within a Fortune 500 company, and 30 years experience overall i
n the account management of Grocery/Convenience businesses. Strengths include de
veloping and maintaining business and customer relationships, adapting to changi
ng requirements, and managing multiple projects at one time. Outstanding communi
cation and problem solving skills.
Project Management Category Management Vendor Negot
iations
Purchasing Merchandising
Marketing
Store Design/Layout Grand Opening Execution Staff Train
ing
PROFESSIONAL EXPERIENCE
Chevron Corporation, Bellevue, WA
2001-Present
Retail Business Consultant, 2004-Present
Professional Sales Consultant for 60 independently owned Convenience/Retail acco
unts in WA and AK with combined annual fuel sales of 80 MM gallons. Provide ongo
ing counseling to retailers in regard to improving fuel volume, maintaining and
improving site image and excelling in customer service.
o Mentor customers on creative and competitive pricing strategies to improve fue
l volume. Managing fuel sales is critical to drive the success of all other prof
it centers of the business.
o Train customers and their employees to excel at Customer Service. WA and AK ma
rkets maintained consistent exceptional performance and were ranked #2 and 3 res
pectively out of 39 markets in the Western US in 2009.
o Conceptualize custom marketing programs around unique market opportunities, th
ereby increasing convenience store and additional profit center sales.
o Create and maintain a strategic and successful network of retail sites by opti
mizing existing accounts, identifying new business opportunities and reducing th
e number of non-performing accounts.
o Strengthen corporate vision by selling in and supporting corporate programs an
d initiatives.
o Diligent monitoring of retail sites to maintain meticulous image standards.
o Managed ambitious corporate Image Refresh project, completing updated image re
quirements for all accounts by required deadline.