SUMMARY:

Dynamic and results-driven professional with background in managing project & pr

ocess improvement, with special interests in Employee Relations, Process/Program
Management, Employee Training, including Benefits, Compensation. Implemented a
nd coordinated programs to ensure timely action, reporting and program deliverab
le deadlines for Human Resources, Business Operations, Sales, and Marketing. Rec
ognized for my organizational and detail-oriented skills and the ability to comm
unicate, train and inform internal customers.
Demonstrated skills in:
Managing multiple projects in an aggressive deadline-driven environment
Coordinating multiple complex activities/deliverables across many engineering f
unctions
Ability to work across functional groups at various levels of management
Maintaining high level Human Resources support: Employee Relations, Benefits,
Compensation, Stock Plan Administration
Providing general training and information to internal customers
Recognized for improving communication at all levels and enhancing productivity
Maintaining strong working relationships with a variety of groups both internal
/external
Analyzing customer needs, troubleshoot product issues, manage customer backlog
and resolve pricing/deliverable problems
Very pro-active, resourceful and a quick study

EXPERIENCE
Sun Microsystems, Inc., Menlo Park, CA 2/2000 2/2010
11/03/2008 2/2010 Business Operations Analyst Responsible for planning, sc
heduling and managing several Software projects for executive level management.
Coordinated capital equipment requests, headcount reports, department expenses,
and generated and monitored all purchasing requests, coordinated travel events o
n campus and offsite locations. Facilitated various engineering product teams t
oward execution on agreed deliverable dates and project milestones. Operate ind
ependently and solved product development issues, able to perform risk assessmen
t and management, defined critical path risks, tracked and reported project metr
ics. Facilitated product team meetings, published agendas and minutes as reque
sted. Updated wiki/web pages as required by team members. Provided support for
Legal documents and assist with presentations as needed.
4/2006 11/2007 Program Manager Managed software programs Solaris 10 updat
es and worked closely with internal product teams and engineers. Facilitated p
roduct team meetings, published agendas and minutes as necessary. Published acti
on item lists and drove actions to completion. Worked with teams to plan, initi
ate, set-up, and manage projects related to software releases, and other project
s. Regularly communicated program status and issues to management team, and inte
rnal/external partners.
4/2003 4/2006 Program Coordinator Supported the Software Integration group i
n this newly created role supported the Director and his staff of 25 employees.
Coordinated schedules, managed complex travel arrangements, coordinated large g
roup and training events both onsite and offsite. Acted as liaison for the dire
ctor and assisted with all employee related issues, terminations, and scheduled
interviews.
ROSE E. DALEY
Page Two
2/2000 5/2002 HR Program Coordinator - Focused on the development and impleme
ntation of programs/projects; resolved problems of low to moderate complexity.
Supported various HR client groups within several different organizations, train
ed and provided detailed demographic reports to ensure attrition levels were clo
sely monitored. Managed the stock administration for the Computer Systems divis
ion, and was successful in working with department line managers in conjunction
with their business units.

APPRO International, Inc., Milpitas, CA 4/1999 - 9/1999

Sales Project Coordinator - Defined and articulated an overall vision and strate
gic message for new and current products. Developed marketing strategies and pro
duct messages and positioning based upon market research. Developed packaging, p
roduct documentation, and sales tools that reflect intended messages. Coordinate
d various sales training courses and implemented application tools for order pro
cessing. Supervised Telebusiness and Sales Administration staff to better suppo
rt customer service needs and maintain customer relationships.

Sun Microsystems, Inc., Cupertino/Mt. View, CA 3/1988 - 3/1999

8/1997 - 3/1999 Administrative Assistant - Strategic Accounts, Channels, Busine
ss Development, and Field Marketing. Extensive administrative support to execut
ive level managers, maintained a strong relationship within other Sun organizati
ons, displaying strong organizational communication. Provided extensive sales su
pport to regional sales managers and field marketing managers in the Americas di
vision, consistently maintaining a high-level of organization and communication
skills. Managed and maintained sales office databases, capital equipment invento
ry, generated and facilitated all new hire training and all office setup logisti
cs. Interviewed perspective junior level administrators and provided training a
nd direct supervision.
3/1988 8/1997 Regional Administrator to the district manager and Sales staff
. Provided direct sales support for: order ops, system tech support, loaner pool
. Facilitated office move from Santa Clara to
Mountain View. Maintained all office equipment and updated sales staff of curren
t product information. Coordinated all off-site events on a business level and s
ocial level. Assisted in marketing functions,
i.e., Sun-Days, seminars, and road shows. Coordinated all travel arrangements,
meeting logistics, planned team building events, maintained literature supply an
d facilitated office and space issues.

PROFESSIONAL DEVELOPMENT/EDUCATION
Developing Excellent Time Management Habits
Communicating with Power and Confidence
Project Management Fundamentals; Managing Projects, Facilitation Skills
Managing Professional Growth, Managing Interpersonal Relationships
Exercising Influence - Build Relationships and Get Results
StarOffice; Word Document, Presentation Graphics, StarCalc
Microsoft; Word, PowerPoint, Excel, Presentation Graphics
Evergreen Community College-San Jose, CA, General Education