STEPHEN E.

DOMINGUEZ 16922 Vista Village, San Antonio, TX 78247

* Cellular 210-744-3074
Summary
Having over sixteen years of retail experience and a degree in Business Manageme
nt, I am a professional; skilled primarily in customer service, sales, building
relationships, problem solving and tasking efficiency. I welcome competition an
d consistently strive to exceed goals and expectations for the business. I valu
e integrity, trust, hard work, critical thinking, teamwork, leadership and victo
ry. I have been respectfully recognized for awards including Employee of the mo
nth, Spirit of H.E.B. award, Cashier of the Year, Honorable Mention and M.V.P. f
or the Quarter.
Education
Bachelor of Business Administration with a concentration in Leadership and Admin
istration
University of Texas in San Antonio 2004
Experience
Best Buy, San Antonio 2000 to Present
Positions held: Customer Service Financing Specialist and Operations Senior
* Ensure the unique needs of customers are fulfilled
* Consistently look to improve upon profit levers such as Net Operating Profit
and Gross Margin to ensure that profitable goals are achieved and generate actio
n plans when goals are not met
* Instill the importance of problem solving and decision making among employees
to ensure the best possible customer experience
* Coach and develop team members on productivity and relationship building to s
trengthen overall performance
* Expedite sales, returns, and exchange transactions, create customer orders fo
r pick-up/delivery and establish financial accounts
* Lead training and brainstorming sessions with team to contribute to the overa
ll success of the department and store
* Leader On Duty responsibilities
* Prepare store deposit, administration reports and audit cash tills for potent
ial shortages
* Promoted from Customer Service Representative to Operations Senior within fiv
e months of hire
Honors and Awards
* Led Operations team to most improved in the district for 4th quarter of 2009
* M.V.P Award for quarter in 07', Honorable Mention for the quarter in 05' for
overall performance
Activities
* Viewpoint Committee-Collectively discuss store policy, generate ideas to posi
tively implement change and coordinate employee functions
* Shrink Committee- Contribute to reduce store and company losses
* Participated in several volunteer events with fellow employees (Habitat for H
umanity, Toys for Tots)
H.E.B, San Antonio 1993 to 2000
Positions held: Cashier
* Maintained excellent cash control, trained new hires on the register and won
numerous selling contests
Honors and Awards
* Rated as most efficient cashier 1997-1999
* Recipient of the Spirit of HEB Award and Checker of the Year, 1997
* Most Productive Partner, March, July, 1997
 * Consistently commended on high level of customer service
References Available Upon Request