Carol L.

Foster
414 RIVER BEND DR SW
HUNTSVILLE, AL 35824
Mobile phone: 256-520-2063
Home phone: 256-886-2720
E-mail: carolfoster@knology.net

SUMMARY OF QUALIFICATIONS
* 18 years of supervisory/managerial experience in banking and retail sales.
* Proficient in Word, Excel, and Microsoft Office.
* Strong accounting knowledge and administrative skills.
* Strong analytical and problem solving abilities.
* Exceptional written and oral communication abilities.
* Proven leadership, managerial and motivational skills.
* Goal oriented with the ability to unify diverse groups behind a common objecti
ve.
* Highly motivated, detail oriented with a proven commitment to success.
OBJECTIVE
Seeking a position in an office environment, where there is a need for a variety
of office management tasks including - computer knowledge, organizational abili
ties, business intelligence and database programs.
WORK EXPERIENCE
General Manager
February 2010 - present
Advance Auto Parts | Arab, AL
* Turned $10,000 net operating loss for first period of year into a net profit o
f $2,500 a month for subsequent periods.
* Resolved 2 errors in P&L statement resulting in one time savings of $3,500, an
d a monthly recurring savings of $250 to bottom line profitability.
* Discovered a Loss Prevention concern resulting in restitution being made to th
e company.
* Implemented training programs, conducted personnel evaluations, and addressed
job performance issues, resulting in Team Calibration Score higher than Distric
t and Regional averages.
* Overall supervision of all store operations including merchandising, human res
ources, customer service and profitability.
* Researched and resolved disputed credit card transactions for online and in st
ore purchases.
* Organized events such as car washes and car shows, increasing visibility of th
e store within the community.

Carol L. Foster
256-520-2063
Retail Store Assistant Manager
March 1999 - January 2010
Wal-Mart Stores Inc. | Madison, AL
* Resolved customer complaints in a timely and professional manner for an averag
e customer flow of 5,000 per day.
* Actively recruited, interviewed, and hired staff while reducing turnover by 50
%.
* Achieved a 7% increase in satisfaction levels on the associate opinion survey.

* Delegated responsibilities and outlined time schedules for up to 120 sales flo
or associates, Department Managers and Zone Merchandise Supervisors.
* Planned, directed, and managed several concurrent projects, ensuring that obje
ctives were accomplished in accordance with outlined priorities for up to ten de
partments.
* Supervised merchandising for several departments to support annual sales volum
e in excess of $80 million, exceeding industry projections for same store sales
for the last several years and being a market leader for the current year.
* Managed the Money Center including compliance reporting, bulk order completion
, and complaint resolution for gift cards, pre-paid Visa cards, money orders and
Moneygram instant transfers.
* Provided Administrative Assistance to Store Manager.
Assistant Vice President
May 1990 - November 1991
Colonial Bank | Huntsville, AL
* Supervised loan operations management such as loan data entry, payment accepta
nce, insurance verification and filing of all documentation.
* Provided customer service information for all loans serviced and supervised ro
utine loan maintenance.
* Presented weekly status updates to executive management.
Loan Operations Supervisor
November 1984 - May 1990
Bank IV | Wichita, KS
* Supervised day to day operations for insurance verification, data entry and fi
ling of all documentation for multiple branch locations.
* Provided customer service information for all loans serviced. Provided service
and information to loan originators.
* Reconciled General Ledger entries for Consumer and Mortgage Loan Departments.
Teller
November 1979 - November 1984
Bloomington Federal Savings and Loan | Springfield, IL
* Opened and closed branch office including reconciling of cash drawers and secu
ring facility.
* Processed money for customer transactions such as deposits, cashing checks or
making withdrawals.
* Received loan payments and issued traveler's checks.
* Sold and Redeemed Certificates of Deposit.