ELIZABETH CAPUANO

1315 Union Avenue * Belvidere, Illinois 61008

815.543.8864 * ecbe5b10@westpost.net
QUALIFICATIONS PROFILE
Detail-focused professional with dynamic interpersonal and organizational streng
ths adept in ensuring smooth operations while delivering exceptional customer se
rvice.
* Experienced at improving operational performance through expert business devel
opment, including event planning, client relations, project management, sales, a
nd quality control.
* Highly skilled in managing financial responsibilities, including transactions,
banking, and report generation.
* Personable team player with ability to perform hands-on duties and oversee per
sonnel simultaneously. Track record of training and mentoring staff and cultivat
ing a positive workplace environment.
* Strict attention to detail and meticulous nature. Commitment to understanding
and ensuring full compliance with government regulations and corporate standards
.
* Strong technical proficiencies include Microsoft Office (Word, Excel, Outlook)
and Acres.
PROFESSIONAL EXPERIENCE
GRAND VICTORIA CASINO, Elgin, Illinois
Executive Host, March 2006-May 2010
Promoted to foster relationships with high-end players to secure and retain clie
ntele; informed VIP clients of current and upcoming events. Worked across depart
ments to resolve issues. Tracked gaming records. Coordinate events, including gi
veaways and outings. Drafted personalized notes for VIP customers.
* Consistently recognized as top-producing Executive Host during every quarter o
f tenure for acquiring millions in casino revenue.
* Accepted additional projects as needed to support operations and completed all
initiatives on time.
Cage Shift Manager, April 1996-2006
Enforced state gaming regulations and internal procedures. Handled transactions
and monitored monies. Verified patron documentation. Assessed cashier and bank s
hortages. Compiled accounting paperwork and originated daily revenue report. Com
pleted currency transaction reports, multiple transaction logs and suspicious ac
tivity reports. Interacted with patrons to resolve discrepancies. Orchestrated s
taff scheduling; coached and supervised 38 employees on each shift.
* Successfully promoted positive environment, resulting in ongoing employee and
customer satisfaction.
Main Banker, December 1994-April 2006
Directed banking functions for casino within $26M balance. Collaborated with col
leagues to expedite transactions; distributed cash from checks, chips and jackpo
t tickets. Prepared documentation for jackpots; submitted paperwork to Shift Man
ager. Issued markers to patrons. Leveraged Jetscan to calculate monies.
* Promoted from original role as Cage Cashier after 2 months.
PROFESSIONAL DEVELOPMENT
Health Insurance License - Illinois State Producers
Franklin Covey Management * Diversity Training * Sexual Harassment * Problem Gam
ing
Reach Management Program * Leadership Training * FinCEN (Suspicious Activity Rep
orting)