M.

KATHY KING
200 Waterby Way
Weddington, N.C., 28104
Email: kkbf0f56@westpost.net 704-246-8468
Mobile: 704-771-8220
PROFESSIONAL SKILLS PROFILE
Accomplished and successful professional who has delivered strong results and de
monstrated outstanding performance in:
* Marketing/sales, account management and retail sales.
* Accounting, reconciliation and financial services.
* Customer service and troubleshooting.
* Oral presentation skills.
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EXPERIENCE:
DONOR RECRUITMENT REPRESENTATIVE, BLOOD SERVICES
2008-present
American Red Cross (ARC), Charlotte, North Carolina
(Sales, Marketing and Account Management)
Recruit blood donor groups to sponsor blood drives to achieve annual blood/units
collection goals within an assigned territory. Perform all duties and work rela
ted responsibilities in compliance with regulations outlined in the Code of Fede
ral Regulations (CFR), Occupational Safety and Health Administration and Standar
d operating procedures of (SQUIPP), Safety Quality Identity Potency Purity; and
(OSHA), Occupational Safety and Health Administration. Design site inspections
for all new facilities used for collection sites. Present weekly tracking and st
atistical data of donor group performance to senior management. Assist ARC Dist
rict Manager with blood services job applicant interviews.
ACHIEVEMENTS:
* Consistently meets and/or exceeds monthly goals.
* Received an Outstanding Achievement Award for FY 2008-2009.
* Received the Circle of Excellence Award for territorial goal achievement: Febr
uary 2009, March 2009, May 2009, June 2009, October 2009, January 2010, February
2010, March 2010 and May 2010.
* Added 27 new accounts to assigned territory.
DONOR RECRUITMENT REPRESENTATIVE, BLOOD SERVICES 2002-200
5 & 2007-2008
American Red Cross (ARC), Louisville, Kentucky
(Sales, Marketing and Account Management)
Job responsibilities/duties same as above.
ACHIEVEMENTS:
* Consistently met and/or exceeded monthly goals.
* Received the Circle of Excellence Award for territorial goal achievement: July
2004, August 2004 and March 2005.
* Received plaques for most outstanding monthly performance: July 2004, Septembe
r 2004 and March 2005(highest goal achiever in the region).
* Successfully managed over 30 sponsor groups per month.
* Developed presentations to educate donor groups on blood donation procedures.
* Turned around struggling territory and increased collections by 1,944 units co
mpared to previous year collections.
ACCOUNTS RECEIVABLE MANAGER
2001-2002
Levee Lift, Inc., Louisville, Kentucky
(Accounting and Account Management)
Provided customer service for a database of 500 customers per month. Posted clie
nt payments accurate and timely to credit client's account. Processed all client
statements for billing. Researched and resolved payment issues associated with
charge backs, returns and short pays. Managed a general ledger for company petty
 cash spending. Performed various spreadsheet analyses for lead controller.
ACHIEVEMENTS:
* Collected 817K from outstanding accounts in FY 2001, which was a 9% increase f
rom the previous year.
* Collected 275K from delinquent accounts in FY 01, which reduced delinquent acc
ount status by 11%.
* Received the most receivables income within the company.
RESOURCE and REFERRAL SPECIALIST
1998-2000
Childcare Solutions (CCS), Statesville, North Carolina
(Human Service and Account Management)
Provided quality childcare solutions for children, families, providers and busin
esses of Iredell County. Educated and referred parents with childcare options.
Provided training for childcare centers and family childcare homes. Recruited ch
ildcare providers to participate in childcare resources and referral programs of
fered by CCS.
ACHIEVEMENTS:
* First Resource and Referral specialist to implement the care finders program f
or a growing organization.
* First Resource and Referral Specialist to implement the Care Finders database
for a growing organization, which significantly increased efficiency.
* Increased Care Finder's database by 200 families during the first year.
RETAIL LOCKBOX ASSOCIATE
1987 - 1995
Wachovia Bank Operations, Charlotte, North Carolina
(Finance and Retail Lockbox Banking Operations)
In lockbox operations provided financial services to clients for the purpose of
processing check payments, credit cards payments and accounts receivable checks.
Held three different positions within the lockbox operations: Opex Operator, Da
ta Processing Specialist and a Returns Clerk. Opex operator: processed deposit
s and statements received by mail using an Opex machine to batch payments togeth
er and prep for keying. Payments were then totaled up and batched together for
the proofing process. Data Processing Specialist: processed accounts with high
volume Payments. Reviewed checks and invoices with any special instructions give
n by customers for certain handling guidelines. Returns clerk: processed paymen
ts returned for insufficient funds. Relayed remittance status to customers via s
tatements and phone. Investigated errors during internal and external operation
procedures. Prepared and reported end of day remittance status reports to senior
management.
ACHIEVEMENTS:
* Mastered working in a fast pace environment and subsequently advanced twice to
higher positions with higher pay.
* Mastered every machine in lockbox operations: ten key; NCR machine; Opex mach
ine and bank computers.
RETAIL SALES ASSOCIATE
1982-1987
J.C. Penney Company, Shelby, North Carolina
(Retail Sales)
Assisted customers in the men's and junior departments with retail purchases, st
ocked shelves and racks as needed, prepared displays for special and/or seasonal
sale events, conducted year end close out inventories and participated in numer
ous company and/or mall sponsored fashion shows. _______________________________
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EDUCATION:
Master of Business Administration (M.B.A.), Management, Embry-Riddle Aeronautica
l University, Extended Campus, Louisville, KY, 2006
Bachelor of Arts (B.A.), Child and Family Development, University of North Carol
ina at Charlotte, Charlotte, NC, 1998
GPA: 3.1; Dean's List, 1996; Chancellor's commendation, 1998