DON N.

HEATON
40 Hanna Cove Denison, TX 75020
(214) 669-9915
ACCOMPLISHED DIRECTOR OF INFORMATION TECHNOLOGY
Delivering Technology and Leadership for the Enterprise
PROFILE
Highly focused and analytical director with a proven record of developing and su
pporting successful information technology projects and solutions incorporating
a wide range of applications and technologies. More than 20 years of progressive
ly responsible experience, promotions, and measureable accomplishments. Consiste
ntly recognized as able to improve organizational efficiency with comprehensive
business and technology expertise, while realizing cost savings, accelerated per
formance, and improved service delivery.
Key strategist aligning information technology function facilitating aggressive
growth and acquisition initiatives. Creator of high performance teams and cross-
functional environments ensuring achievement of department goals in support of c
orporate objectives. Expert at motivating and mentoring diverse teams, while lea
ding by example as an individual contributor.
* Dedicated, results-driven, and energetic professional with a solid portfolio
of resolving complex problems and business challenges through technical innovati
on. Highly skilled evaluator of third party vendors and cutting edge software an
d hardware, possessing an in-depth knowledge of integrated enterprise architectu
re.
* Driven to exceed expectations in all aspects of professional endeavor. Recogn
ized for outstanding achievements through multiple Chairman's Excellence Awards
and by the American Business Stevie Award.
CORE COMPETENCIES
Project/Program Management * RDBMS * BPM * Content Management * Technical Servic
es
Applications * Business Continuity * E-Commerce * IT Operations * Mainframe Syst
ems
Information Technology Infrastructure * Network * Storage * LAN/WAN/SAN
Distributed Systems * Hardware * Software * Service Delivery Improvements
Compliance * Solutions Development * CRM * P&L * Vendor Management
Technology Modernization * Workflow * Negotiating * Strategic Planning
Security * HR * Communication * Process Improvement * Leadership
Budget Administration * Financial Analysis * Cost Control
PROFESSIONAL EXPERIENCE
Fujitsu Dallas, TX 2002-2010
Director of Information Technology
Directed technology strategy overseeing infrastructure development, roadmaps, sy
stem configuration, and client service level agreements while managing a $50,000
,000 budget. Aligned project engineering and production support with business in
itiatives. Coordinated with finance and customer relationship management teams t
o conduct new business justification studies to grow the managed hosting service
s portfolio.
* Improved service delivery key performance indicators 39% by developing and im
plementing strategies and architectural standards.
* Reduced platform run rates $2,000,000 by performing studies, upgrading techno
logies, and re-negotiating vendor contract.
 * Played a key role in the PCI and CISP Certifications for Fujitsu Data Centers
along with the upgrades to bring the Data Centers to a Tier III rating by the U
ptime Institute.
Epoch Internet Dallas, TX 2000-2001
Senior Manager Data Center
Oversaw internet hosting and data center planning and construction. Developed ca
pacity plans and allocated resources for a 24x7 network operations center while
guiding network infrastructure team, assessing vendors, and participating in the
request for proposal process.
* Built a $30,000,000 primary internet hosting data center point of presence (P
OP) situated in a downtown Dallas high rise building in less than one year, whil
e developing disaster recovery processes and overall storage area network topolo
gies.
* Managed all network configurations, tests and vendor relationships supporting
a 24x7 network operations center as well as overseeing Technical Services staff
, installations, and customer support.
Experian Allen, TX 1990-2000
Senior Manager Command Center 1999-2000
Directed all data center resources including Distributed Systems, mainframe, des
ktop, website, and network operating center environments, and oversaw changes to
production systems and networks.
* Supervised over 30 staff members, network operating center facility, and comm
and center support group help desk while negotiating and monitoring customer ser
vice level agreements.
* Played active role in the build out of the Allen and McKinney Data Centers as
well as the design for the Command Center and IT infrastructure.
Technical Manager III, Distributed Systems 1997-1999
Lead Systems Operator 1990-1997
EDUCATION
Bachelor of Business Administration
University of North Texas Denton, TX
TECHNICAL EXPERTISE
Operating Systems and Tools:
AIX Solaris Linux Windows Cisco WEB Oracle SQL MVS/JES2 VTAM CICS Omegamon NETVI
EW BMC Cisco Works Solar Winds
Hardware:
EMC Hitachi IBM SUN Dell Oracle HP Cisco STK Siemens Fujitsu Xerox PBX
Applications:
SAP People Soft Microsoft Exchange Citrix Share Point SFTP Web Logic WebSphere P
owerPoint Excel MS Project