W.

Fred Stoehner 9380 Crossvine Lane Frisco, TX

75035
469-633-0433 Home 214-697-7220 Cell
fsc11c88@westpost.net

Objective
Seeking Business Manager, Director of Operations or Quality Process Manager posi
tion in any industry. I enjoy developing metrics based quality assurance progra
ms for business operations.
Career Summary
Results oriented professional with proven success in business leadership, busine
ss management, operations and finance providing a solid basis for sound receivab
les management. Excellent interpersonal, communications and presentation skills
, effective in all levels of an organization. Strong organizational and problem
solving abilities. Management experience in operations, capital budgeting, fo
recasting, employee development, strategic planning and administration. Adept a
t organizing and directing multiple product lines, with heavy involvement in pro
ject management, performance analysis and systemizing operations.
Key Skills
Revenue cycle management, auditing, business management, hospital operations, pr
oject management, client servicing, quality assurance, operations, collections,
financial management, financial reporting, accounting, administration, healthcar
e, legal operations, insurance, staff development, policies and procedures, huma
n resources, client servicing, and bilingual Spanish. Six-Sigma yellow belt, in
cluding failure mode and effects analysis, statistical process control, and mist
ake proofing the organization. Experience in MS Word, Excel, PowerPoint and Peo
pleSoft.
Professional Experience
Conifer Health Solutions, a Tenet Healthcare subsidiary
a Quality Process Analyst 2005
Process audits supporting the National Collection Services group
a Quality Control Auditor 2007
Operational audits of Conifer Business Units, root cause analysis. Specialized
audits as requested by senior management, including SOX Audit.
Results: Identified best practices and standardization deviations across multipl
e business units, resulting in improved process standardization and related effi
ciencies.
DynCorp Government Contractor, acquired by CSC 2003 2000 to 2004
Business Manager
a Directed multiple contract financial controls, including all aspects of profit
center accounting and control, cost and operation analysis.
a Managed all cost accounting and finance operations, including annual operating
budget, forecasting and financial reporting. Responsible for quarterly budget
presentation.
a Responsible for contract/subcontract management, procurement, financial and co
ntract cost performance analysis, contract pricing and cost proposal preparation
.
a Results: Appealed taxes on business personal property, resulting in over $250
k savings

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NCO Financial Group, Healthcare Services Division 1997 to 1999

a Director of Quality Assurance 1997
a Director of Claims Resolution Services 1998
a AssetCare/HCA Manager 1998
a Special Operations Manager 1999
Worked as contract consultant, created a Quality Assurance program. Hired by co
mpany and given the Directoras position. Subsequently managed in three other op
erational positions. Results: Improved efficiencies and margins in each divisio
n, and developed a written guide for EDI interface used by employees and clients
. Managed Client Services staff, along with P&L responsibility.
Syndicated Office Systems, Tenet Healthcare subsidiary
1983 to 1997
Regional Manager, prior positions were Collection Manager and Branch Manager
a Directed operations for Southwest Region. Results: Collections increased signi
ficantly over the last three fiscal years, $16.3 million in 1995, $25.442 millio
n (156% increase over prior year) in 1996, and $34.938 million (137% increase ov
er prior year) in 1997.
a Managed 75 employees in collections, billing, medical eligibility, and legal d
epartments. Results: During 14 year tenure, coached and developed five Branch M
anagers, eight Collection Managers, two Billing Managers, six Clerical Superviso
rs, and one paralegal. Four managers were developed from collector positions.
a Supervised legal department, including one paralegal and eight attorneys.
Results: Developed and coordinated routines for legal account handling, includin
g collection litigation and defense of counter claims.
El Paso Federal Savings and Loan 1980 to 1983
Assistant Secretary and Personnel Manager (Officer of Association)
a Reduced loan delinquency rate to .65% monthly. Directed foreclosures on first
and second lien loans, including general collections on home improvement loans.
a Supervised human resource activities, and responsible for security operations
in four branch offices. Results: Improved staff development and conducted secur
ity reviews of teller staff to insure compliance.
Southwestern General Hospital
1977 to 1980
Business Office Manager
a Supervised Business Office, Admitting, and PBX staff. Directed day-to-day ope
rations including insurance billing and collections. Results: Decreased days in
receivables to 42 and increased collections by $3.6 million during last fiscal
year.
Education
a U. T. El Paso, General
a Suffield University, BS Business Administration