Arthur Curry

Avenel NJ 07001
732-986-5060 (C) ~ acc2f2b0@westpost.net

SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Service Desk Lead ~ MCSE Help Desk Analyst ~ Telecommunications
Technical Analyst / Helpdesk professional with progressive experience in monitor
ing, maintenance, troubleshooting and support of WAN / LAN / Operating Systems /
Applications and Software. A record of success in proactive maintenance of Win
dows 95, NT, 2000, XP, and Vista O/S, various applications, email solutions roll
-out (Lotus Notes, Outlook), VPN solutions (Digi-Pass, Access Manager, IP VPN Re
mote Services, ATT netclient a" dialer), with additional achievement in the mana
gement of enterprise-wide projects, including project management of data; equipm
ent assets a" MS access.
a- User Management NT & Active
Directory a- Apps / Hardware Support & installs
a- Hardware and software
Troubleshooting
a- Documentation & Training a- Call Flow Management a- Maintenance & Testing
a- Monitoring Network Elements a- Network / System Management a- Project Mana
gement

TECHNOLOGY PROFICIENCIES
Operating Systems: Windows 7, Microsoft Windows XP, Windows Vista, 2000 WS, 2000
-2003 Server, NT 4 WS, 9x, WSUS, IIS, Windows SharePoint Services.
Software: IIS, Active-Directory, Visio, Excel, MS Word, PowerPoint, Norton-Anti
Virus Corp-Edition, and Symantec Ghost 8 Corp Edition, Avenue Xsite, Hummingbird
, FAS, Khalix, Bobquoter, Citrix, DUCS, ATT Netclient (dialer), Access Manager,
IP VPN remote services, Fiche Viewer, ,
Heat call logging ver.8.4.1, Sametime, Lotus Notes 5.5 a" 7.2, Outlook 2003, Dam
eware, Pc-Anywhere, Pit-Solimar, Cisco Aironet Utility, IBM wireless Access, and
Verizon Wireless Aircard (VZAccess Manager), Nagios, IPCheck, VMWare (GSX), CSA
, NetiQ, VNC (remote PC tool), Remedy Ticketing System,
HPSim, SharePoint, Windows Server 2003, Windows XP, and Windows 2000 MUI, Window
s PE
Tools & Services:
TCP-Dump, PC Anywhere, dameware, traceroute, telnet, ssh, nslookup, ipconfig,
ftp, Active Directory User & Computers (ADUC), Terminal Services, Solarwinds, Ne
tlab, Visual Uptime, PING, RAPS, FAQS, ACTO, OPWD, Cisco Customer Response Solut
ions (CRS), Historical reports v4.0
Protocols: TCP/IP, ISDN, DNS, IP Subnetting, Frame Relay, PPP, HTTP,
SNMPC, SMTP, POP, STP, Ethernet, Token-Ring, IPX/SPX, and SS7
Hardware: IBM laptops (T23, T41, T42) Dell laptops (Latitudes, D610, D620, D630)
, IBM desktop a" Netvisa(s), Dell Optiplex 270, 280, GX520, ProLiant DL380 G3
HP-Jetdirects and Epson Printers, HP Printers HP 1700, 4200, 8050, Dell 5110, iP
aQ, Fujitsu PenTablet, Intuos PenTablet

REPRESENTATIVE CAREER ACCOMPLISMENTS

a Support, monitor, and maintain work stations and servers across over 32 branch
es nation wide.
a Support, monitor, and maintain mission critical services such as Mainframe pri
nting Pit-solimar, Email services.
a Facilitated resolution for critical outages affecting store locations nation w
ide services and revenue.
a Improve Help Desk Services a" 1st call resolution from 66% to 93%, lowered aba
ndoned call from 10% to 2%, and stream-lined trouble shooting procedures, protoc
ols and escalation.
a Developed projects to provide training and procedures for our Help Desk depart
ment. to support all branch locations.

PROFESSIONAL EXPERIENCE
MDS (Micro Data Solutions) SPUH -- New Brusnwick, NJ 06/2009 a" 04/2010
Saint Peteras University Hospital aTreating you Better for Lifea

IT Technician a" Helpdesk

a Provide Technical support via, phone calls, VMs, e-mail for various software
a Trouble shoot for in-house applications and software(s)
a Trouble shoot for hardware a" VNC/DameWare onto PC and ascertain SW/HW issue
a Create, assign and escalate ticket a" TRACK-IT ticket system
a Manage User accounts for AD, Syngo, PACS, MagicWeb, Cerner Train, McKesson STA
R, Allscripts
a Ascertain a" software, hardware, connectivity, and network issue (LAN) a" esca
late to Network Admin

Volvo CE - Annandale, New Jersey 06/2007 a" 01/2009

One of the worldas largest manufacturers of construction machines

Senior Lead Technician a" Service Desk a" Desktop Team

a Review outstanding open tickets and provide support to techs through resolutio
n
a Create and administer User Account in Domain (Active Directory Users and Compu
ters)
a Manage DNS, DHCP and configure TCP/IP settings
a Provide open to close relation to end user on escalated issues
a Ascertain a" software, hardware, connectivity, and network issue (LAN-WAN)
a Document installation and new discovered trouble shooting procedures with tea
m using Service Desk Intranet Portal (SharePoint)
a Provide PC maintenance and trouble shooting for local (LAN) and remote sites
a Provide support for software Hummingbird, VPN, Outlook, CDS, MS Office, Airone
t etc.
a Remote (DameWare) to remote PCas to troubleshoot and assist users
a Deploy site roll out, upgrade of PCas and O/S from Windows 2K to XP, and softw
are
a Ghost and back up and restore images
a Organize and document hardware asset sheets per each site of roll out
a Resolve calls on Lotus Notes, Outlook, MS office and other applications

Ingersoll-Rand a" Atlas Copco. 06/2004a" 06/2007

Service Desk Technician & Systems Analyst
a Assisted with LAN island setup of Windows NT flat Domain and Active Directory
Domain
a Responsible for PCas Serial number and software documentation for companyas di
vesture
a Deployed Roll-out , software strips and confidential data purging
a Assured stream line and mirror image to Network settings of the divesture
a Promoted BDC to PDC of the flat NT domain, and maintained user accounts and pr
ivileges
a Assured network security via VPN and creating/providing different subnet
Seton Hall University
IT Support Analyst April 2004a" June 2004
Verizon Wireless (TekSystems)
Wireless Data Support Center Technical Associate 3rd Level support June 2003 a"
April 2004
Dendrite Inc.
QA/QC (Quality Assurance, Quality Control Supervisor) November 2002a"June 2003
QA/QC (Quality Assurance, Quality Control Technician) / May 2001a"November 2001.
(BMS) Brystol-Myers Squib Pharmaceutical a" Skillman NJ Campus
Help Desk Analyst 1st and 2nd tier February 2002-October 2002
Coldwell Banker Residential Brokerage
Field IT Tech support / November 2001a" February 2002
Teligent Communications
Systems Administrator/PC Support/ September 1999a"May 2001
EDUCATION / TRAINING / CERTIFICATION

MCP (1398509) with Windows 2000, and 2003.

Windows 2000 Professional 70-210,
Windows 2000 Server 70-215
Windows 2000 Active Directory 70-217 April 19th 2002,
Windows 2003 Server Environment 70-290 July 2010
A+ certified, MCSE NT 4.0 March 4th 2000, MCP +I (Microsoft Certified Professio
n + Internet) March 4th 2000, MCP April 6th 1999
CADDSCO Technical School, Somerset, NJ, MCSE Curriculum 1999
John F. Kennedy High School, Iselin, New Jerseya"High School Diploma 1992
References: Provided upon request