Delroy Taylor(M.Sc, B.

Sc)
190 North Shore Road, Revere, MA 02151

OBJECTIVE
To utilize acquired educational, interpersonal, training and operational skills
to strengthen the operational base of a dynamic and global institution in a lead
ership capacity.

PROFILE
Highly motivated, creative and versatile professional, with a strong work ethic
and excellent communication skills. Five years of professional and personal expe
rience in the management level consulting positions. Possesses a talent for anal
yzing problems, developing and simplifying procedures and finding innovative sol
utions. Proficient in the following tools and applications: MS Excel, MS Word, M
S Outlook, MS Power Point, MS Projects, MS Web Expression, SharePoint Content Ma
nagement Application and Venuemaster.

EXPERIENCE
Vice President & Principal Consultant
Fireminds Ltd, Hamilton, Bermuda 06/200905/2010
Negotiated IT Services, prices and service level agreements (SLA)
Resolved disputes between service recipients and service providers
Analyzed and documented business processes, problems and developed solutions to
enhance efficiency
Provided strategic consulting and business analysis services for clients, and o
versight for the company finances.
Formulated budgets and prepared Financial Statements for the company
Worked as a member of the Senior Management Team on staff and customer manageme
nt issues, tracked the performance and revenue targets of the consulting team
Managed a number of e-commerce implementation projects and the online ticket sa
les for Premier Tickets (online ticket sales website and a subsidiary of Firemin
ds Ltd)
Consultant
Ticketmaster UK 04/201005/2010
Represented Ticketmaster UK as their onsite Ticketing Consultant in Guyana for
the ICC T20 World Cup 2010
General Manager
Boxoffice.bm Ltd, Hamilton, Bermuda 04/200802/2009
Managed the online sale of event tickets via www.boxoffice.bm and the Box Offic
e ticket sales for clients at events
Managed daily operations (marketing, business development, sales, customer serv
ice and client support)
Provided the directors with monthly management reports and cash statements
Prepared the budgets and financial statements for the company
Negotiated service agreement with clients and service providers
Managed the online donation portal www.donations.bm
Operations Manager (Ticketing) and Consultant
ICC Cricket World Cup West Indies 2007 Inc., Jamaica 05/200512/2007
Successfully developed the Ticketing Policies, Procedures and Operational Plans
for the ICC Cricket World Cup 2007, which is one of the top ten sporting events
in the world
Managed and monitored the e-commerce website for the online ticket sales for th
e ICC Cricket World Cup 2007
Established and managed the operations for 33 Ticket Sales Centres located in t
he 9 Caribbean countries
Achieved a revenue combination of $26M from online ticket sales and $6M from Ti
cket Sales Centres, while successfully managing a $2M ticketing budget
Recruited and managed 94 ticketing personnel across the nine ICC CWC 2007 Host
venue territories
Developed and managed the official ICC CWC 2007 Call Centre
Developed and implemented the Ticket Centre Operational Manual for the nine Tic
ket Sales Centres, covering Operational Procedures, Cash Management and Security
Plan
Successfully managed the service provider agreement between Synchro/Ticketmaste
r and ICC CWC 2007 Inc.
Successfully sourced, negotiated and secured the contract for the Official Tick
et Printing Company
Worked closely with the Corporate Communication Department on the Marketing and
Advertising Campaigns associated to ticketing, and acted as one of the official
spokespersons on matters concerning the ticketing operations
Prepared monthly ticketing reports and analyses for the Board of Directors and
the Managing Director
Worked as a consultant for the West Indies Cricket Board in the development of
the official bid for the ICC Champions Trophy (will be held in the Caribbean in
2010)
Provided consultancy for the auditing of the ICC Cricket World Cup West Indies
2007 Ticketing Operation in August-December 2007
Research Assistant
First Global Financial Services Ltd, Jamaica 11/200405/2005
Provided quarterly analysis of companies listed on the Jamaica Stock Exchange f
or the Portfolio Management Team and also weekly analysis of the overall movemen
t of the 3 indices of the Jamaica Stock Market, the Money Market movement for th
e JA$ and US$, the Foreign Exchange Market movement and analysis of the Governme
nt of Jamaica Bonds which were being floated on the international Bonds Market
Supported the Equity Traders and Fixed Income department with research analysis
on listed companies on the Jamaica Stock Exchange
Updated the Stock Price Ticker on the First Global Financial Services Website o
n a daily basis
Sales and Distribution Assistant (Part Time)
KM Telecom Ltd, London, England 06/2001-10/2004
Setting up and maintaining new and old client accounts
Conducting efficient and effective market research and market analysis with the
view of being more competitive
Regular meetings with customers to discuss future expansion and how to better s
erve their ever changing needs
EDUCATION
M.Sc. International Banking and Finance
University of Durham, England 2002-2004
Member of the University of Durham Cricket Team that won British Universities S
ports Association championship (2003)
Member of the British Universities Sports Association Cricket Team 2003 that pl
ayed against Zimbabwe Test Team

B.Sc. Management Studies, Economics and Accounting

University of the West Indies, Jamaica 1998-2001
University of the West Indies Young Achievers Award (2001)
Joint Committee for Tertiary Education Outstanding Student of the Year Award 20
00 University of the West Indies Mona
Franz Botec Scholarship for sports and academic achievements (1998-2001)
Victoria Mutual Building Society Cricket Scholarship (1995)