PROFESSIONAL SUMMARY

Extensive experience with various ERP software applications as an implementer, d

ata integration analyst as well as a business analyst in the banking, financial,
telecommunications and electric utility industries. Implement and support ERP a
nd BPM Systems. Work closely with external and internal customers to ensure proj
ects are implemented in a timely manner. Provide guidance and training to clien
ts to ensure maximum productivity and development. Determine data requirements;
administer and maintain system tables. Perform the following activities: busine
ss process evaluation, procedure development, system process flow and requiremen
ts, testing, implementation planning, documentation, user training, and producti
on support for problems/enhancements. Possess a strong ability to learn any soft
ware application.
TECHNICAL SKILLS
Packages: Evolution HR/Payroll System, Pega (BPM tool), Utility Powernet Financ
ial (UPN), Southware
Excellence Series Financial and Inventory/sales module, AS400 Lawson Accounts Pa
yable, Peachtree
Payroll, Drake Tax Solution, Oracle Financial v11 NCA and earlier,
Databases: Oracle 8i, Oracle 10g
Operating Systems: UNIX (Linux), Windows 95/98/2000/NT/XP and DOS
Languages: Basic Oracle SQL and PL/SQL
Communication Tools: PC anywhere, Citrix, Anzio, FTP software, VPN and Terminal
services.
Report Writing Tool: iSystems (GUI SQL Report Writer)
Other: Microsoft Office Suite
PROFESSIONAL EXPERIENCE
BB&T Payroll Services, Inc., Alpharetta, GA 2007 - 2010
Former, BB&T Payroll Services was a provider of payroll, human resource, and ben
efits outsourcing solutions for small to medium-sized businesses throughout the
BB&T footprint.
Business Analyst - IT Services/Product Support
* Acted as the liaison between the business unit and development team. Gathered
and documented all business requirements for the development of the QlikView ADP
tax archive application and Pega Sales/Implementation application. Documented r
equirements consist of but not limited to use case/testing documentation, projec
t plan schedule, and training material.
* Successfully completed the business development of the QlikView ADP tax archiv
e application and the Pega Sales/Implementation application. Both applications
were being utilized on a daily basis by internal staff which included the Presid
ent of BB&T Payroll Services to improve process efficiency, reduce cost and incr
ease productivity with the new client on-boarding process.
* Developed custom design and enhancement specifications for the QlikView and Pe
ga developers to utilize when creating the QlikView ADP tax archive application
and Pega Sales/Implementation application.
* Created the SQL DDL statements that the DBA used to dump the data from the fir
ebird databases to the MS SQL server. Developed the SQL Views for the QlikView d
eveloper to use in the creation of the ADP QlikView tax archive application.
* Performed user acceptance testing in the MS SQL Server and QlikView environmen
t.
* Completed regression testing of all new development/enhancements in the Pega e
nvironment before it's released into the production environment. Created test ca
se scenarios for user acceptance testing and for training purposes.
* Supported and troubleshoot all Pega end-users problems.
* Analyzed and designed custom reports based on client's requirements. Program /
generate reports utilizing a GUI SQL report writing tool. Successfully developed
over 50 custom reports for client's to use in the production environment.
* Successfully extracted data from the Evolution HR/PR system data tables to imp
ort into: Pega a business process management (BPM) software tool and QlikView a
business intelligence (BI) software tool. As well as created custom data integr
ation file from the HR/PR system database for third party vendors.
* Performed as a key member of a team that supported and implemented the HR/PR s
ystem for 3000+ Service Bureau clients.
Environment: Evolution HR/PR System, iSystems report SQL writing tool, Windows X
P, Pega Systems
Southeastern Data Corporation (SEDC), Tucker, GA. 2004 - 2007
SEDC is a software development and data services company specializing in custome
r information solutions for the rural utility industry.
Accounting Field Implementation Specialist
* Delivered several full life cycle implementations.
* Provided a detailed presentation of the process flow and integration for the a
ccounting modules.
* Gathered clients' business requirements to ensure the accuracy of their busine
ss processes.
* Provided the initial setup of all accounting modules (AP, AR, PO, FA, GL, WO a
nd Payroll).
* Provided system administration training and setup for all users.
* Provided end-user training of the accounting modules in a conference room sett
ing or one-on-one.
* Provided accounting software audits to ensure clients are utilizing the system
to its full capacity.
* Installed software applications.
* Prepared implementation documentation and conversion methodology for the imple
mentation team.
* Utilized QC Term and basic UNIX and Oracle SQL commands to troubleshoot client
's system issues.
* Delivered User Acceptance Testing and Data conditioning.
* Worked as the liaison between the client and our corporate systems department
to ensure all major end-users issues are resolved in a timely manner.
Environment: UPN Financial, UNIX, Oracle client 10g, Window, 2000, XP, HP3000 &
9000 server
Independent Consultant- Various Clients 2002
- 2004
Successfully opened the first Compro-Tax Office in Clarkston, GA
Assistant Office Manager/Business Developer
* Provided tax preparation and general accounting support for AP, AR, Payroll.
Environment: Drake Tax Solution software, PC support and Window 98, 2000, NT, XP

Ormandy, Inc., Duluth, GA. 2000 - 2002

Senior Financial System Analyst
* Delivered several full life cycle implementations of AP, AR, GL and the cash f
low modules.
* Assisted clients with Inventory and POS transactions and training.
* Provided functional and technical support to the financial Apps.
* Troubleshooting of daily problems reported by clients via phone, hands-on usin
g dialup network or PC anywhere. Resolved client system issues in a meticulous
and organized fashion.
* Project manager of client's accounts, assist clients with implementation plans
and schedule.
* Utilized expertise to help clients define accounting structure, payroll set up
s, reporting needs, file conversion, data entry and system go-live date.
* Delivered end user training on the financial applications.
* Delivered custom adhoc reports and data conversion from quick books, Peachtree
and MAS 90.
* Handled installs and upgrades of the software.
* Aided clients with system administration & security.
* Provided assistance and support on special projects (workflows and Netlink).
Environment: Southware Financial, Window 95, 98, 2000, NT UNIX, DOS and PC Suppo
rt
Oracle Corporation, Atlanta, GA 1998 - 1999
Staff Consultant
* Majority of the Oracle projects consist of documentation, and training.
* Successfully developed and delivered rapid end user procedures for AT&T AP dep
artment.
Environment: Oracle Financials, System 170 imaging
PROFESSIONAL TRAINING
* Fast Track to PegaRules Process Commander
* Oracle Certified Professional (OCP): Oracle 8i DBA
* Oracle Financials Application Boot camp
* Oracle Fast Forward Implementation and Oracle Financial Statement Generator
* UNIX Fundamentals and Advance training
EDUCATION
Bachelor's Degree in Business Administration/Management
American InterContinental University
Hoffman Estates, IL