0 Marsac Place Newark, New Jersey 07106.

973-698-6196
cwc70378@westpost.net
GLOBAL SALES AND MARKETING MANAGER
Manager with expertise in International Sales, Marketing, and Project Management
. An excellent communicator with strong analytical and problem solving skills. P
roven ability to forge alliances across corporate global business units to deliv
er on customer requirements. Strong client focus with profitable results.
AREAS OF EXPERTISE
* Sales and Sales Support Management * Global Contract Negotiation
* Proposal Preparation and Presentation * Product Management
* Research and Market Analysis * Business Case Development
* Financial Management * Project Management
I am currently seeking a management position with greater challenge in global sa
les and market management.
PROFESSIONAL EXPERIENCE
Haworth Inc Holland, Michigan
Global Office Furniture Mfg.
Manager of Strategic Global Accounts 01/07 to 03/09
Responsible for worldwide sales management of two strategic global accounts. Res
ponsible for development of new opportunities and matrix management of Haworth a
nd Haworth dealer personnel to deliver results.
* Increased base revenue from $5 to $10 million over 2 years.
* Negotiated contracts covering worldwide regions.
* Managed diverse regional personnel to ensure implementation of large scale dep
loyments to customer satisfaction.
* Negotiated service performance levels to improve delivery and reduce channel c
osts.
Midland Trading & Supply Company Irvington, New Jersey
A Venture Start Up and Export Business Development
Director of Sales and Marketing 07/03 to 01/07
Selected Results:
* Increased monthly sales revenue by over 20% by increasing sales commissions an
d introducing special discounts on excess and discontinued inventory
* Conducted regional market research and analysis for marketability of Used Auto
mobile parts and Computer related products. This was accomplished in a short tim
e utilizing Internet Sources, U.S Department of Commerce, Small Business Adminis
tration and International trade publications.
* Established alternate methods of revenue retrieval where Letters of credit was
difficult reducing lag time by over two months and generating additional revenu
e through alternate product importation to the U.S market.
Lucent Technologies Middletown, New Jersey
Global Telecom Equipment and Software Supplier
Senior Services Manager 08/96 to 06/03
Managed profitability of aftermarket sales and support for Lucent Communications
Software deployed in Europe, Middle East & Africa, Asia Pacific, China, the Car
ibbean and Latin America.
* Negotiated support costs contracts and performance level agreements between in
ternational business units and US based support groups resulting in over $5 mill
ion yearly in internal cost recovery and improving support performance by over 4
0%.
* Benchmarked best in class industry software support process resulting in suppo
rt process reengineering including knowledge base systems for annualized savings
of over $8M.
* Developed life cycle management plans and exit strategy for discontinued
 availability software or versions aiding migration to new
versions, reducing labor and laboratory support costs by over 30%.
* Established new international support services policy. Persuaded BUs to adopt
new policy, which helped move customers from free to fee. This helped establish
a unified Services support contract for Lucent Suite of products and increased r
egional Services revenues by over 30% yearly.
AT&T Bridgewater, New Jersey
Global Telecom Equipment and Services Provider
Global Project Sales Director 03/93 - 08/96
Project Director of managed global network services sales to AT&T multinational
customers.
* Program managed the sales of wide area networks to AT&T multinational Accounts
by assembling teams, products and resources from various AT&T Business units an
d other vendors as necessary. Closed over 40 million dollars in contracted perio
d sales.
* Negotiated third party equipment vendor/contractor/International service provi
ders purchase and support contracts for inclusion into AT&T sales of Customer ba
sed wide and local area networks with performance level agreements. Vendor finan
cing when necessary.
Positions of Increasing Responsibility with AT&T
International Network Design Manager 02/90 a" 03/93
International Services Staff Manager 08/88 a"02/90
EDUCATION
MBA Global Business Management a"University of Phoenix
M.S Biology Texas Southern University
B. S Biology Texas Southern University