MARK S.

LEE
821 Patti Dr. Bedford, TX 76022mlb0f678@westpost.net 817.282.6259
A skilled professional in desktop maintenance, enduser support, network administ
ration, and training.
. Excellent communication skill with all levels of computer users.
10+ years experience performing computer support
Summary of Qualifications
10+ years experience performing computer support in small companies and large o
rganizations.
Extensive experience maintaining and repairing PC hardware and software.
Team leader for enterprise wide projects.
Develops sustained relationships with executive administration, employees, co-w
orker, vendors and customers based on trust and knowledge.
Performs daily network administration task.
Technical Skills
Operating Systems: 98, NT, 2000, XP, OSX
Software: MS Office 2007, MS Office 2003, Outlook, Adobe CS, NAV, Norton Ghost
Desktop Support: Troubleshoot and repair workstation components. Configure and
install new workstations.
Software Support: Install common and special application software and provide d
aily support to users on company software. Troubleshoot specific problems with t
he software.
Network Administration: Adding new users; removing departed users; setting secu
rity measures, creating groups for special projects, adding printers and other n
etwork compatible components to the network.
Assisted with trouble shooting problems with Active Directory, TCP/IP and DNS
Professional Experience
Desktop Support Technician, July 2007 July 2010
Just Technical Associates Contractor, DALLAS, TX
Contracted to Childrens Medical Center - Dallas
Childrens Medical Center is one of the top childrens hospitals in the country, i
t provides service to patients from all over the world.
Move, Add and Change computer equipment for the staff as part of the MAC team.
Perform PC maintenance and troubleshooting as per HEAT work request to several
hospital office locations.
Use Altiris to image desktops and laptops and configured software, per instruct
ions and standards.
Rotate computer equipment when new equipment is purchased and reissuing or reti
re older components as directed.
Work as a team member in maintaining the hospital equipment.
Perform repair and maintenance on DELL, Xerox and HP network and desktop printe
rs.
Use Altiris to reimage PC and Laptops, remote in to PCs for troubleshooting, ma
intenance and recordkeeping.
Setup and reconfigure PDAs and Blackberrys used by the staff.

Computer Support Technician, August 1998January 2007

COMMUNITY COLLEGE OF SOUTHERN NEVADA, LAS VEGAS, NV
Community College of Southern Nevada is one of the largest community college sys
tems in the country, enrolling an average 35,000 fulltime students each semester
.
The college IT Department was outsourced to SunGard HE January 6 ,2006.
Perform PC maintenance and troubleshooting as per work request on several campu
ses.
 Setup Laptops and configured software, per instructions and standards.
Order repair parts from Dell and return defective part as a Certified Dell Warr
anty Parts Technician.
Rotate computer equipment when new equipment is purchased and reissuing older c
omponents to faculty and staff as directed.
Use Norton Ghost to create and distribute workstation images. Tested and evalua
ted new software before it is distributed to the. Insure software complies
with Licensing agreement, College policies and guidelines.
Work as a team member in maintaining the network and servers systems. Performed
TCP/IP and DNS troubleshooting between the desktop and servers.
Team leader recommending specifications for the academic Ghost servers. Set sta
ndards and procedures for creating and maintaining Ghost images on all campuses.
Provided maintenance and support for Macintosh systems on several Campuses, Set
up MAC OSX servers on each campus and served as Mac Administrator. Trained new t
echnicians and lab assistants on the Mac OSX applications and server administrat
ion each semester as needed.
Helped install Novell Netware software on new servers and provide Network Admin
istration on assigned campuses. Assist with Installation of new servers and upgr
ading servers.
LAN Support Specialist III, October 1990 June 1998
TEXAS OFFICE OF THE ATTORNEY GENERAL, AUSTIN, TX
Texas Office of the Attorney General is the governing legal council for the stat
e of Texas.
Added new users to the network, setup IDs and passwords, assigned directory and
file rights, invoke and maintain network security. Remove users from the networ
k as they left the agency.
Salvage or restore deleted files from the network backup system. Assist the net
work infrastructure group with new implementations and modifications to the netw
ork.
Troubleshoot connection and cabling problems.
Configure workstations for new users, and installed hardware upgrades such as m
otherboards, hard drives, memory, NICs.
Troubleshoot and repair hardware and OS problems.
Install and maintain software applications. Provide instruction for software us
e to individuals and small groups.
Occasionally supported the State Office of Risk Management. This agency used MA
C OS 7.5 and was operating its network from the Office of the Attorney General L
AN.
EDUCATION AND TRAINING
ASSOCIATES DEGREE, DATA PROCESSING, MAY 1989
NORTH LAKE COLLEGE, IRVING, TX
PROFESSIONAL EDUCATION
A+ CERTIFIED
DELL PREMIER ACCESS TECHNICIAN
NOVELL CERTIFIED NETWORK ADMINISTRATOR
APPLE COMPUTER MAINTENANCE AND TROUBLESHOOTING SEMINAR
NOVELL NETWORK ADMINISTRATION COURSE
MARK S. LEE mlb0f678@westpost.net (817)-282-6259