WILLIAM H.

OLSON
206 W. Strowbridge Street, Apt 15 | Wausau, WI 54401
(715) 675-6369 (h) | woc82dfc@westpost.net

Dedicated financial professional with diverse experience in

collection, commercial credit, and consumer installment loans.
Unrelenting, results-focused accounts receivable specialist who
successfully reduced delinquent accounts through implementation of
credit policies built on belief: "all cash due is collectable."
First-rate interpersonal communication, effective telephone
techniques, negotiating skills, as well as clear-cut skills in
training and motivating team members. Dedicated, trustworthy
professional who can build positive relationships with customers
while implementing debt reduction plans. Willing to "go the extra
mile" to reach company goals.
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AREAS OF EXPERTISE
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+ Collections
+ Account Management
+ Creative Financing
+ Loan Approvals
+ Applicant Creditworthiness
+ Client Consultations
+ Document Coordination
+ Debtor Control / Bad Debt
+ Dispute Settlement
+ Delinquency Reduction
+ Credit Bureau Investigations
+ Misapplied Payments
+ Credit Administration
+ Lending Decisions
+ Credit Analysis
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PROFESSIONAL EXPERIENCE
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WEST BUSINESS SERVICES | WEST ASSET MGMT, Wausau, WI
May-2009; 2010-Present
Customer Care Associate + Wells Fargo Home Mortgage (WFHM) (2010-
Present)
Account Manager - Office Depot (2007-2009)
As Customer Care Associate, answer inbound and outbound calls from
customers of Wells Fargo Home Mortgage, a leading mortgage provider
to offer solutions to help prevent home foreclosure.
+ Implement strategies solutions to recover outstanding debt while
updating customers on process of alterative loan modification
programs to keep valued customers of WFHM.
+ Developed Initial Inbound | Outbound Script, using the coding
formula to make it easier to remember the essential information in
each call. Proposed script to management, currently under review for
implementation with new hires.
+ Selected to join focus group within West Asset Management with
Human Resources to brainstorm ideas on employee retention and
recruitment.
+ Achieved multiple bonus incentive payments for effective phone
utilization, monitoring feedback, and being logged in on computer
system at all times to be available for the next call.
+ Achieved 95% monitoring score from Wells Fargo, exceeding
expectations.
As Account Manager, managed established base of 3,000 customers
nationwide via telecommunications, including taking care of returns,
shipping problems, and asking probing questions to produce add-on
sales.
+ Selected for the High 5 Award determined by Associate's attention
to the following: Best Practices, Call Excellence, Consistency,
Positive Attitude, and Personal Growth.
+ Achieved 100% + sales run rate, meaning sales increased from prior
year in sales area.
+ Selected to mentor new hires to observe calls in progress and train
on call-flow operations and computer applications.
CHECK INTO CASH, Stevens Point, WI
2005-2007
Manager
Managed day-to-day operations of store, including marketing,
collection calls, and staff supervision. Graduated from University of
Check into Cash program.
+ Reduced total charge-offs by an average of 52% per month during
first 9 months of employment.
+ Achieved perfect score of 100 for store in a level 1 audit
completed by the district manager.
+ Promoted referral programs through making direct contact with
businesses and customers.
+ Designed goal board to track store success.
WAUSAU TILE, Wausau, WI
1991-2004
Credit Manager
Managed 3,500 national accounts with total A/R of $7 million.
Developed reporting system for 90-day-old accounts to better track
customer transactions and communicate with sales staff to improve
collections. Reviewed 90 day+ accounts with vice president on 30-day
schedule. Coordinated "letter of credit" with bank personnel
implemented with international customers.
+ Designed initial company credit policy to support sales staff and
improve communication between sales and credit functions.
+ Streamlined credit application process to speed sales and credit
applications, resulting in overall increased revenue.
+ Introduced professional credit reporting services, resulting in
improved decision-making process.
+ Implemented program using "Lienguard" to protect lien rights on
projects.
+ Reduced over 90-day delinquent accounts by 50% in the first year of
hire.
RICHARD & ASSOCIATES INTERNATIONAL, Schofield, WI
1987-1991
Collection Manager
Supervised team of three collection professionals, including
interviewing, training, and evaluating. Developed motivational
incentive program to recognize achievement in collections.
+ Achieved "Top Producing Collector" with over 3,000 accounts.
+ Created concept of developing a position of a "skip tracer" to
locate delinquent accounts for the assigned collector.
+ Promoted to Collection Manager, after significant achievement as
telephone debt collector.
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EDUCATION
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MOUNT SENARIO COLLEGE, Ladysmith, WI
Bachelor of Science -Business Economics
Continuing Education
+ Principles of Supervisory Management, MidState Technical College
+ Dale Carnegie Class graduate - Selected for class achievement award

"Bill Olson was an employee who gave more than 100% while doing his job.
The job of Accounts Receivable can be very trying when collecting bills.
I never had one customer who said anything negative about the way that Bill
conducted our business."
Dave Spangler, Retired Operations Manager, Wausau Tile
"Bill's work ethic is impressive and second to no one... Bill was always
willing to assist anyone with questions and often came up with different
strategies and ideas to maximize his profits and shared his ideas to help
others around him to do their job better."
Andrew Bornowski, Sales Manager - West Business Service