PROFILE Senior level executive and strategic leader with a 19+ year track record

of exceptional achievement leading complex operations, logistics and customer s

upport organizations. Strong record of increasing revenues and controlling costs
in multiple site operations. Recognized for leadership abilities, strong negot
iation and communication skills, and strategic planning ability. Expertise in c
ustomer care and supply chain operations.
EXPERIENCE
NEW ENGLAND CONFECTIONERY COMPANY 2009 - Present
{An American Capital portfolio company}
Director, Supply Chain
Direct operational and strategic activities of procurement, materials management
, inventory control and third party vendors with $44+ million operating budget.
Partner with Marketing, Sales & Manufacturing to align business strategies and c
ustomer objectives to ensure net sales of $87.2 million.
? Restructured the organization and achieved inventory and cost objectives; redu
ced overall inventory by $6.5+ million while cutting operational costs by 11%.
? Led $30 million Contract Manufacturing Operations to include MARS & Hershey
? Led strategic cross-functional MPS/MRP system implementation project to achiev
e 23% improvement in raw material related downtime and 16% improvement in Comple
te & On Time shipments
? Designed and delivered customer focused operating strategy and implemented KPI
s resulting in 10% improvement in market customer service levels.
? Implemented outsourcing strategies, led selection and contract negotiations wi
th multiple domestic and international contract manufactures
PROCTER & GAMBLE 2006-2009
General Manager, Logistics & Customer Support, BJs Wholesale Club (2007 ? 2009
)
Managed and directed operational and strategic aspects of customer service, dist
ribution, inventory management and customer logistics for BJs Wholesale Club Nor
th America with a $29+ million inventory operating budget. Partnered with Comme
rcial Operations to align business strategies and customer objectives to ensure
net sales of $300 million.
? Designed and implemented LEAN operating & continuous improvement strategies re
sulting in $4.6 million inventory reduction.
? Led strategic cross functional joint business planning sessions to achieve a 3
0% In Stock improvement and deliver 9.2 million cases.
? Aligned sales and marketing strategies with customer service operations to ach
ieve a 16% increase in sales.
Manager, Logistics & Customer Support, New Business Development (2006 ? 2007)
Appointed to direct and implement integration and supply network solutions acros
s 25 accounts, 8 functional areas, 150 employees and a $65 million operating bud
get. Key member of executive team that drove business results and formulated str
ategic plans.
? Selected to lead the Gillette integration efforts for strategic NBD customers.
? Formulated and implemented strategic capacity analysis resulting in a 12% incr
ease in shipment efficiency and a 16% cost reduction.
? Reengineered customer service center and warehousing operations and facilitate
d organizational change to achieve 30% increase in Order Fulfillment.
THE GILLETTE COMPANY 1996 - 2006
Manager, Customer Value Chain, National Grocery (2004-2006)
Introduced Gillette?s first Value Chain organization for dedicated accounts with
a $36+ million inventory & staffing operating budget. Staffed and managed group
to provide best in class supply chain solutions.
? Selected to define the scope and strategy for the Value Chain Team concept and
implement across top 3 National Grocery customers.
? Developed and led cross-functional operations, sales and customer service team
resulting in a 45% logistics operation cost reduction and a 35% improvement in
customer policy compliance.

Operations Manager, Grooming & Personal Care (2000-2004)

Managed and directed the day-to-day North American sales support operations for
$23+ million in daily order volume across 300+ customers & 26 field sales teams
with a staff of 6.
? Developed and implemented reporting modules for field and headquarter based em
ployees resulting in a 45% reduction in customer complaints and a 36% decrease i
n order fulfillment issues.
? Designed and delivered training programs that reduced service failures & resol
ution turn-around time which grew sales by 12%.
? Led cross functional operations/sales and marketing team in the redesign and i
mplementation of a proactive new product launch process in North America resulti
ng in a combined 99% Order Fulfillment and On Time Delivery attainment across al
l 300+ North American customers.
Manager, Materials & Production, Grooming (1998 ? 2000)
Led production and packaging operations across 3 facilities with a $31 million o
perating budget supporting all of North American demand. Developed business proc
esses and control standards that enabled production operations to exceed through
put and loss elimination goals.
? Managed $600,000+ in weekly raw material inventories across approximately 23 v
endors.
? Reduced finished goods inventories by 17% while increasing raw material invent
ory turns by 30%.
? Formed and led a joint North American/European supply planning operation to so
lve for a loss of North American manufacturing capacity resulting in improved se
rvice quality and a 3% increase in market share.
Materials Analyst, Personal Care (1996 - 1998)
Planned and directed the delivery of $235,000 in weekly raw material inventories
to support the filling and packaging operations across 8 manufacturing lines an
d a staff of 35 employees with a $14 million operating budget.
? Aligned suppliers & purchasing agents with production scheduling to achieve co
nsolidated shipment planning resulting in a 26% reduction in freight cost and an
18% reduction in detention charges.
TERADYNE CORPORATION 1995 - 1996
Supervisor, Inventory Control
Hired to lead and facilitate the procurement and implementation of a $285,000 In
ventory Control Software System.
? Led the vendor selection and implementation process and implemented 2 weeks ah
ead of schedule and 9% under budget.
? Restructured department operations with a $1.3 million budget and a staff of 1
2 across multiple shifts resulting in a 6% cost reduction and 30% reduction in k
itting errors.
? Received Achievement Award for excellence in service quality, cost management
and employee satisfaction.
BOSE COMPANY 1994 - 1995
Supervisor, OEM Production
Completed extensive quality control and technical training required to manage da
y-to-day production, quality assurance and shipment operations for the OEM depar
tment.
? Supervised team of 58 operators and technicians in the production, testing, pa
ckaging and shipping of OEM equipment to European and Japanese automobile manufa
ctures.
? Designed and delivered employee quality assurance training program resulting i
n a 13% reduction of in-line defects.
? Managed ground and air operations in support of bi-weekly European and Asian s
hipments.
UNITED STATES NAVAL OFFICER 1990 - 1994
Responsible for the training, operational readiness and advancement of personnel
and $850,000 in supplies and equipment. Managed and led daily operations for mu
ltiple units ranging from 12 to 168 members.
EDUCATION Bachelor of Science in Business Administration, Norwich University, No
rthfield, VT. 1990
Reserve Officers Training Corps {ROTC} Academic Scholarship