Chad Campbell

210 E Sonterra Blvd. Apt. 438

San Antonio, TX 78258
864-275-8998
ccc90e84@westpost.net

Career Objective:
To obtain a challenging position in Information Technology, in which I can use m
y knowledge of Networks, Desktop Support, and Information Assurance & Security t
o gain valuable experience in the technology field.
Summary of Qualifications:
Understanding of computer, network architecture, and Microsoft Operating System.
Excellent team building, leadership, conflict resolution, and management skills.
Outstanding customer service both remote and onsite with all level of users.
Unique analytical problem-solving ability.
Understanding of information security techniques.
Employment History:

City of San Antonio

June 08, 2009 - Present
San Antonio, TX
Client Services Technician (Library Department)
Provide technical support and hardware support for Library Department systems, c
onfigures and installs desktop PCs, telephones, peripheral equipment, and laptop
s. Follow IT and Library procedures with configuring and operating networked an
d stand-alone computers. Train staff with use of computer systems and software.
Update Microsoft applications, and 3rd party applications monthly.
Customer Support Technician (ITSD Department)
Provided IT helpdesk support to City government employees, while also providing
excellent customer service, creating and managing user security groups in Active
Directory and SAP. Administrating user accounts in BlackBerry Enterprise Server
4.1. Troubleshooting Apple Mac & Windows OS. Remote Desktop Support using Micro
soft SMS Remote Support Tool.
Valero Energy Corporation Decemb
er 16, 2009 - Present
San Antonio, TX
Retail Systems Support (Part Time)
Assist Valero Retail employees with first response support and resolution for st
ore systems, hardware, network, and applications. Responsible for accurately tro
ubleshooting, documenting, escalating and seeking first call resolutions for all
issues reported using Heat ticketing system. Recording and escalating problems
to the responsible party concerning issues in store systems, applications and eq
uipment including 3rd party vendors. Monitoring maintenance, vendors, and techni
cians repairs and upgrades on systems to ensure it is done timely and accurately
.

Verizon Wireless
 July 17, 2006 - April 30, 2008
Greenville, SC
Coordinator - Technical Support
Provided telephone technical support for a variety of consumer and business serv
ice clients in a high volume Call Center. Research and evaluate customer problem
s and concerns. I served as a Data Point of Contact (DPOC) to assist other tech
support reps in troubleshooting and handling customer escalations. Blackberry an
d smartphone troubleshooting, including enterprise customers. I also monitored f
or problem trends, by reviewing tickets created by technical support reps, exami
ning for one underlying issue.

Education:
Bachelor of Science in Information Assurance & Security Present
CapellaUniversity Minneapolis, MN
Associates of Art in BusinessAdministration
American InterContinental University
November 2007
Hoffman Estates, IL
Associates of Applied Sciences in Computer Networking System
ITT Technical Institute
September 2006
Greenville, SC
Actively studying for the Cisco Certified Network Associate (CCNA) Certification
.

Professional Membership
Student Member, Information Systems Security Association (ISSA)