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Paul J.

Ragsdale
31 W. Plantation Drive, Newnan, Georgia 30263
(770) 502-0193 Home (678) 469-4546 Cell
prc942aa@westpost.net

Summary Comprehensive management experience in both first and third party collec
tions. History of success managing offices with revenues exceeding twenty mil
lion dollars annually. Record of maintaining high standards of quality, product
ivity and efficiency. Strong strategic thinker and team builder.
Areas of * Outsourcing of collection accounts
Expertise * Primary
* Secondary
* Tertiary
* Purchased Debt with in various industry t
ypes (retail, bank card, auto, medical, education, telecommunications and commer
cial
Experience Financial Asset Management 2007 - 2008
Director of Operations, Comprehensive, Customized Receivables Management Compan
y
Responsible for growth and profitability with in operations consisting of Banki
ng Retail, Auto, telecommunications and Government Portfolios.
Delivered top-tier performance to key client base
* Supervised activities of 100-member collection staff
* Developed workflows and procedures to meet client expectations
* Monitored and ensured productivity targets where attained
Riscuity, Inc. 2005-2007
Director of Operations, Debt Buyers Specializing in Pay Day Loans
Provided experienced leadership with in the establishment of office procedures a
nd the organization of continued office growth.
Responsible for support and development of operational goals
* Liquidation of purchased portfolios.
* Directed Collection operations, including high-profile corporate assignments
* Created staffing and productivity reports
* Developed monthly strategy to increase the company's bottom line
Financial Asset Management 20
04 - 2005
Operations Manager, Comprehensive, Customized Receivables Management Company
Responsible for growth and profitability with in operations consisting of Banki
ng Retail, Auto and Government Portfolios.
Partnered with clients to surpass established objectives and goals
* Supervised activities of 60-member collection staff
* Developed workflows and procedures to meet client expectations
* Monitored and ensured productivity targets where attained
Capital Financial Group, LLC. 2003-2004
Director of Operations, Newly Founded Debt Purchasing Company
Organized and directed the establishment of office procedures and organization o
f office growth.
Delivered liquidation of purchased portfolios, through on going training and dev
elopment of collection staff
* Managed daily internal collections operations.
* Provided experienced leadership.
* Expedited company policy and procedures.
Attention, LLC. 2000-2003
Director of Operations, A Privately Held Accounts Receivable Management Company
Converted office from a small independent agency to a National call center emplo
ying more than 125 Collection and support personnel.
Managed Daily Operations and performance of Collection Staff and Collection Mana
gers
* Partnered with clients to surpass established objectives and goals.
* Ensured competitive rankings, while maintaining established P&L requirements.
* Responsible for the liquidation of 3rd party placements consisting of bank car
d, auto and medical.
Account Portfolios / OSI Portfolio Services 1994-2000
Director of Operations, National Leading Provider of Strategic Receivables Manag
ement Serves
Achieved operational performance of 200 Collectors and 20 Collection Managers
Maintained ongoing relationships with clients to ensure established objectives a
nd goals.
* Managed twenty-five purchased portfolios consisting of secondary and tertiary
bank card, auto and telecommunications, accounts with receivables exceeding one
(1) billion dollars.
* Monitored and ensured productivity targets where attained through the use of a
96 station Davox automated dialer.
Equifax Accounts Receivable Services 1990-1994
Operations Manager, Receivables Management Company
Converted office from a regional collection environment to a National Collection
Center
Established workflows and procedures to meet client expectations
* Managed office of (75) collection staff
* Supervised Legal staff, worked directly with in-house Attorney
* Responsible for the liquidation of 3rd party placements consisting of bank car
d, medical, telecommunications and government.

References gladly provided upon request.