Rachel M.

Heidebrecht CAM
Highly motivated and skilled Multi-family professional, seeks career advancement
within dynamic, high growth organization that welcomes fresh ideas, initiative,
dedication, and experience; demanding excellence in consistently meeting busine
ss objectives and exceeding set quotas. Exceptional ability to work under high
pressure, offering over ten years of sales experience, innovative marketing tech
niques and solid management acumen, complimented by a proven ability to build hi
gh client loyalty and referrals.
Professional Accomplishments
-Implemented complex marketing strategies affecting an increase in traffic.-Succ
essfully and dynamically represented employers at industry trade shows to furthe
r establish company brand and services in larger markets, with noticeable after
effects in occupancy.-Effectively convey intricate marketing and sales presentat
ions to staff and vendors for proper product placement.-Successfully opened and
managed three locations in the Kansas area generating $75K gross sales per week.
-Balances sales production with sales leadership via conceptual thinking and str
ategic planning.
Areas of Expertise
Tradeshows/Presentations Motivational Leader
Strategic Planning
Vendor Negotiations Prospect Qualification
Team Leadership
Market Penetration Building Referral Based Client Lists
Solution Sales
Profit Maximization Client Relationship Management Cl
osing sales
Sales/Marketing Proficiency_____________________________________________________
_____________________
Proven Methodology:
Drive business growth through aggressive sales initiatives that result in increa
sed revenue growth. Establish large-volume, high-profit accounts with extreme re
tention levels and client loyalty. Identify, establish, and manage strategic rel
ationships to leverage significant long term business opportunities. Ensure cus
tomer service and satisfaction is afforded highest attention and priority. Succ
essfully build and maintain key corporate relationships
The ability to apply principles of logical thinking to a variety of practical si
tuations and accurately follow standardized procedures that may occasionally cal
l for minor deviations.
- The ability to think rationally beyond a specific set of instructions.
- The capability to work at a fast pace and with multiple tasks, perform duties
while under pressure and meet deadlines in a timely manner, interact/communicate
with other site employees, residents, visitors and the public in a professional
and pleasant manner.
- The ability to correctly deal with lease documents, fill out paperwork, and ke
ep accurate records.
- The ability to work well with figures and make large bank deposits.
- The ability to compute rental amounts, prorates, discounts, percentages and co
mplex math computations.
- Maintains exceptional customer service skills and is able to resolve resident,
prospect and vendor problems.
- Impressive communication skills and ability to successfully interact with all
types of people, a professional phone manner, an outgoing personality and the sa
les capability to lease apartments.
- Supervisory skills in order to direct, lead, and resolve employee disputes.
- The self-motivation to set and accomplish goals personally and for the team.
Education____________________________________________________
American Intercontinental University-Bachelors in Business Administration
National Apartment Association-Certified Apartment Manager (awaiting certificati
on)
Calvary Chapel School of Theology
Targeted Selection
Dick Knox
DISC
Over 200+hours in sales and service and training hours
___________________________________________Career Path
Jeff Lange Real Estate Multi-Family Property Manager
Responsible for the day-to-day operations and organization of the apartment mana
gement offices and staff ensuring that the properties are clean, in good repair
and target occupancy is met, while exercising discretion within company guidelin
es and dealing with a wide variety of situations (i.e. promoting increased renta
l revenue, servicing residents needs, collecting rents and fees, maintaining the
property, etc.). While the following information should be considered a compreh
ensive description of this position, it should also be noted that some responsib
ilities and duties may not be specifically addressed. This position emphasizes a
team approach and is fully expected to perform any reasonable task or request t
hat is consistent with fulfilling company objectives.
Heidebrecht Management LLC
Owner/Founder 2009- Present

-Operates the properties within the financial guidelines of the approved budget
(creating, implementing and developing needed excel spreadsheets and conversion
to One Site.
- Maintains accurate resident records and makes daily/weekly and monthly updates
.
- Maintains courteous communication with residents, prospects, co-workers, vendo
rs and the public.
- Correctly completes paperwork in accordance with owner guidelines.
- Responsible for having move-outs turned over and ready within 3-5 days of bein
g vacated.
- Responsible for having or more of vacant apartments market-ready at all times.

- Creates employee work schedules and ensures timely completion without unauthor
ized overtime.
- Enforces the proper dress codes and personal cleanliness standards for the ent
ire staff at all times.
- Safeguards the keys and maintains a key log for all keys that are checked out.
- Purchases necessary supplies, making sure the properties stay within the estab
lished budget guidelines and adequate supplies of commonly used are kept in stoc
k.
- Issues appropriate notices when necessary (i.e. late payments, eviction notice
s, memos, etc.).
- Approves and signs invoices for payment after work has been checked and approv
ed.
- Assists the property supervisor in all areas as requested.
- Is on-call and available for emergency situations.
- Attends training seminars and managers meetings monthly with the NAA and AAGW
- Maintains strict confidentiality of all company, resident, and property inform
ation and reports any breach of integrity which occurs at the property to the ow
ner immediately.
- Responsible for on-site employees, including but not limited to: selection of
new employees (with owner approval), training, directing/delegating, supervising
, consulting (with owner approval), maintaining incident files annual and 90-day
performance evaluations, empowering/motivating, payroll reporting, separations
etc.
- Provides new employees with a thorough introduction of the community so that t
hey understand what is expected of them, the importance of their contribution to
the community, how they fit into the team, and the importance of working safely
.
Weigand Omega Management Residential Property Manager-5 direct re
ports
-Knowledgeable and maintains awareness about the neighborhood, local market, and
any trends.
- Is familiar with the propertys competition and completes market surveys by sho
pping them once per month or as market occupancies dictate.
- Conducts weekly leasing meetings to review activity, reports, guest cards and
follow-ups.
- Designates a target list of units for priority leasing each week.
- Regularly walks the market ready vacant units to ensure they are clean and pre
sentable at all times.
- Regularly reviews all signage, flags, banners, and lighting around signage; an
d, if not in good condition, reports this to property owner and/or makes the nec
essary repairs.
- Completes guest cards and/or traffic sheets for all prospects that call or vis
it the property, uses the information to set appointments and ensures that follo
w-ups are completed.
- Reviews newspaper and other advertising to ensure they are correct and the ads
are current.
Dermot Management Company Interim Property Manager-5 Direct Reports
Maintains a lease renewal program.
- Sees each resident interaction (i.e. performing service requests, paying rent,
etc.) as an opportunity to impress the resident and increase resident retention
.
-Continually stresses customer service and courtesy by all staff members in thei
r contact with residents and prospective residents.
- Coordinates the move-in process and contacts new residents to see they are com
fortable and happy.
- Ensures the majority of maintenance/service requests are completed within 24-4
8 hours and conducts service follow-ups to verify the work was completed to the
residents satisfaction.
- Promotes resident and public good will and does everything reasonable to accom
modate residents and to retain a good name and reputation for the apartment comm
unity
- Contacts all residents that give notice to vacate and makes every attempt to e
ncourage them to stay and remedy any problems they might have.
- Starts the renewal process 60 days out from the residents lease expiration dat
e.
MAACO Properties Traveling Property Manager-16 propert
ies