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RICHARDS
USAF Veteran
OBJECTIVE
Training Specialist for Insurance and Investments
SKILLS
* Monitor, evaluate and record training activities and program effectiveness.
* Offer specific training programs to help internal wholesalers maintain or impr
ove job skills.
* Assess training needs through surveys, interviews with employees, focus groups
, or consultation with managers, instructors or customer representatives.
* Develop alternative training methods e.g. Brainshark computer based training,
outside vendors and internal resources
* Develop, maintained, training procedure manuals and guides and course material
s such as handouts and visual materials.
* Present information, using a variety of instructional techniques and formats s
uch as PowerPoint presentations, role playing, simulations, team exercises, grou
p discussions, videos and lectures.
* Design, plan, organize and direct orientation and training for employees and i
nterfacing areas or customers
* Monitor training costs to ensure budget is not exceeded, and prepare budget re
ports to justify expenditures.
* Scheduled training and selected and assign 3 additional instructors to conduct
training.
EDUCATION
Commonwealth of Massachusetts Teacher Certification: Mathematics and History
MBA Finance, Ball State University, Muncie, IN
BA, Government, University of Massachusetts, Amherst, MA
Certified Flight/Ground School Instructor Course, USAF
EMPLOYMENT HISTORY
John Hancock Life Insurance Company, Boston, MA
Senior Investment Operations Analyst, Investment Management Services
* Developed and maintained procedural manuals for daily and monthly reporting
* Produced and delivered PowerPoint training presentations concerning areas of i
nvestment management
John C. Richards
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