11512 Coopers Run * Strongsville OH 44149 * (440)279-3036* mscf1522@westpost.

net
Michael Stephens
Objective
Project Manager/Data Center Facility Manager October 6, 2010

Summary
Proven successful resolution of field service and customer issues
Able to pinpoint problems and initiate creative solutions
Willingness to travel domestically and internationally
Knowledgeable and experienced in all aspects of building
operations e.g., Johnson controls
Metasys, and Simplex fire systems installation and maintenance
Adept at implementing and developing conceptual ideas to drive
product improvement
Development of startup testing procedures on large Uninterrupted
Power Systems
Designed UPS operational training presentation for Intel,
Motorola, Edward Jones
Provide support to team members ranging from man power
requirements, training and advancement
Large UPS systems start up coordination between general
contractor and customer.
Proficient in Microsoft Visio, Excel, Word, Project and Power
point. Currently using Clarify,
Siebel In Touch, Oracle and Lotus note
Professional Experience

2005 Present APC/MGE UPS System Cleveland OH

Technical Support III
Provide technical support to customers and field engineers via phone, e mail.
Developed training documents to assist APC/MGE tech support teams in understandi
ng and identifying both UPS systems.
Developed programs for navigation of in touch and Oracle for Tiger team and tech
support.
Shared 12 years of knowledge of MGE systems with APC tech support as soon as we
merged.
Willingness to learn all APC systems from the APC tech support.
Willing to travel with minimal preparation time to site to repair a problem not
solvable by phone.
Last minute travel to Tennessee, North Carolina and Florida with swift diagnosis
and resolution.
Assisted the quality Assurance team in evaluating equipment failure to determine
product reliability and
field service effectiveness.
1997 - 2005 MGE UPS System Phoenix AZ
Team Lead/Area Coordinator
Supported a team covering Arizona, New Mexico, Utah and Nevada.
Provided technical support to customers and field engineers via phone, e mail.
Remotely managed manpower requirements, promotional training and performance rev
iews.
Supported my team with appropriate equipment and tools to ensure field service s
afety to promote completion of task in a timely manner.
Project manager of retooling at Intel Fab in Arizona from installation to operat
ion testing.
Participated in MGE Management Awareness Training
1993 1997 Charles Schwab Tempe AZ
Chief Engineer
Startup and maintenance/operation of a 105,246 sq.ft. computer environment.
Responsibilities included thorough knowledge of building systems: generators, ch
illers, UPS
Scheduling and coordinating manufacturers representatives for uninterrupted data
center
operation. Managing the facility maintenance staffing and ensuring the building
staffs
comfort and safety. Conducted and designed safety programs for the plant mainten
ance and
operation. Responsible for promotional training, advancement and performance rev
iews.
1986 -1993 Facility Engineer at Computer Centers in Texas and Arizona
1980 1986 Commercial Electrician with Electrical Contractors in Texas

Education
2007- 2009 Cuyahoga Community College Cleveland OH
Major - Electrical/Electronic Engineering Technology
2003 2005 Paradise Valley Community College Phoenix AZ
Major Electrical Engineering

2000 Fred Pryor Seminars Career Track Phoenix AZ

Team Leadership Essentials
1997 - Present MGE UPS Systems Costa Mesa CA
Uninterrupted Power Systems Theory
1980 -1983(IECA) Independent Electrical Contractors Dallas TX
Electrical Apprenticeship
Certification
2010 Present LEED Green Associate Certificate