Shefflee Noonkester

Phone: (559) 403-9379

Email: shefbre@hotmail.com
OBJECTIVE
To obtain a position with a growth-oriented health care organization offering op
portunity for advancement and professional development.
SKILLS & QUALIFICATIONS
Dedicated and highly motivated professional with over 25 years of experience in
health care, specifically in patient relations.
· Vast knowledge of patient care policies and regulations
· Extensive knowledge of medical terminology
· Strong interpersonal skills
· Excellent verbal and written communication skills
· Team building and leadership
· Accurate report and document preparation
· Highly organized and detail-oriented
· Proficient in various computer programs/applications
PROFESSIONAL EXPERIENCE

DaVita, Fresno, CA
2009 – 2010
Patient Relations Liaison
This position enhanced relationships with local hospitals, doctors and other ren
al care providers by enabling patients and families to make informed decisions r
egarding their dialysis provider.
The core duties of this position included the following:
· Developing and implementing DaVita’s Patient Management Program by building relatio
ships and providing educational materials to patients
· Conducting consultations which included answering questions from patients and th
eir family members in accordance with DaVita’s policies
· Planning and coordinating patient registration
· Working with hospital staff and Outpatient Clinics to assist with patient transi
tion from Inpatient to Outpatient Facility to ensure patient satisfaction
· Extensive interaction with patients to ensure their needs were being met
· Preparing detailed reports of weekly placements and education activities
VistaCare Hospice, Denver, CO
2006 – 2008
Admissions Coordinator
· Responsible for daily coordination of admissions
· Verified Medicare, Medicaid, commercial and secondary/supplemental insurance
· Maintained accurate census and consents
· Generated various reports
· Inputted patient information into Horizon Software system
· Provided alternate choice information and processed referrals
· Integrated delivery of patient services and the needs of patients, families, phy
sicians and hospitals
· Answered multi-line phones

Concentra Medical Center, Denver, CO & Fresno, CA

2002 – 2006 Referral Coordinator
· Worked closely with Outcome Assurance Supervisor/Manager, other team members, Ph
ysicians, representatives, employers and payors to achieve positive impact on th
e outcome and quality of care rendered to injured employees
· Maintained referrals within relevant networks and submitted appropriate reports
to Outcome Assurance Supervisor/Manager
· Reviewed initial referral requests, determined appropriate provider network and
notified referring provider and Client Support Services immediately if referral
request was not within the appropriate network
· Recorded and documented required information per Policy and Procedure Manual
EDUCATION
2007- CPR Certified, Basic Life Support (Denver, CO)
1999- Certified EKG
1999- Apache 2000 Training and Completion
1999- Completion of Beginning Medical Spanish