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Kenneth Grieb

101 Point Lobos Ave


Apt 404
San Francisco, CA 94121
Home 415-742-5108
OBJECTIVE
To grow within a Restaurant or Hotel at a Management position and learn all aspe
cts of the operation. To continuously learn and be a team player. To be able to
share all of my experience as well as learn new. I have excellent time managemen
t skills, and I am very detailed. I have excellent oral and written skill. I wou
ld like to take my strong leadership skills to a team and bring a company to 6 s
tar services.
Education
University of Miami Miami, FL
* Bachelor Degree Business Administration
* Bachelor Degree Hotel Restaurant Management
Culinary Institute of America Hyde Park, NY
* Bachelor's Degree in Culinary Arts
PROFESSIONAL EXPERIENCE
7/10- Present
Red Victorian Bed & Breakfast, Café and Peace Center San Francisco, CA
Consultant
? Re-develop café with a all-new menu and set up design
? Manage the bed and breakfast front desk which includes reservations, both in h
ouse and third party.
? Developed a strong front desk team.
? Meet with all guest and employees on a regular basis, to determine their perce
ption of the property.
? Work closely with the Director of Finance on budgets for both the non- profit
and profit side.
? Do weekly schedules.
? Order and maintain food inventory for café which served breakfast, lunch and dinn
er.
? Developed and maintained excellent working relationships with support centers
and peers.
? Worked on websites.
? Authorize direct bill accounts and monitor the administration of accounts rece
ivable.
? Developed a smart business plan for the entire B&B, Peace Center and Cafe.
? Handled all guest complaints.
? Excellent oral, written and training communication skills.
? Scheduled, interviewed, hired and terminated staff.
1/08- 6/10
Travelodge Motel Turlock, CA
General Manager
? Developed a relationship with competitor hotels, City Chamber of Commerce, Cit
y Convention and Visitors Bureau (CVB), lead sources, clients, etc.
? Review and approve bi-weekly payroll.
? Developed a strong front desk team.
? Meet with all guest and employees on a regular basis, to determine their perce
ption of the property.
? Ensured that all guest complaints are resolved satisfactory, reviewed the comp
laint log, comment cards and negative satisfaction surveys. Track deficiencies a
nd ensure no adverse trends are apparent. Reviewed with the staff at weekly meet
ings.
? Conducted all performance appraisals on time.
? Completed all administrative documentation in an accurate and timely manner.
? Developed and maintained excellent working relationships with support centers
and peers.
? Analyzed profit and loss statements, bringing line items within budget by maki
ng all necessary corrections to operational procedures.
? Authorize direct bill accounts and monitor the administration of accounts rece
ivable.
? Developed annual and quarterly marketing plans.
? Responsible for the physical welfare of the property. This includes monitoring
all maintenance repairs and alterations of the property.
? Inspected rooms on a daily basis in accordance with SOP requirements to ensure
cleanliness and proper room care. Documented all inspections, make available to
owners and other support leaders.
? Excellent oral, written and training communication skills.
? Great computer skills, especially Microsoft word, hotel operating systems and
spreadsheet creation.
? Excellent Time Management skills, I am able to manage my own time and the time
of others.
? Strong analytical skills including trend analysis and the ability to develop n
ew tactics to resolve problems.
? Sit in the CVB board, City of Turlock, Lodging Committee,.
04/07- 01/08
Holiday Inn Hotel & Suites Oakland, CA
Director of Food & Beverage
? Hired to assist in the opening of this brand new hotel that opened June 19, 20
08.
? Ordered product for all departments, negotiated prices for product and was inv
olved in the construction of the property.
? Interviewed over 500 people for the hotel staffing and worked very closely wit
h the General Manager to hire the Executive Committee.
? I did all Food & Beverage department reviews and manager performance appraisal
s.
? Worked very close with Sales and Marketing Director with CVC and Oakland Chamb
er of Commerce. Participated on hotel rate structure and group sales.
? Was involved in P&L meetings, analyzing strategies for bringing all line items
into order.
? Worked very close with DOS on marketing plans for both the hotel and F&B.
? Was involved in star reports and evaluations to improve guest occupancy.
? Designed the Diamonds Sports Bar & Grill concept for the hotel.
? I implemented all Department policies, budget goals and objectives for the ope
ning year.
? Wrote and maintained the entire Banquets and Catering menu.
? Was involved in public room and guest room inspections to ensure all was up to
hotel standards.
? Designed the marketing plan for Diamonds Sports Bar & Grill.
? Maintained the financial records for both the food & beverage department as we
ll as on the rooms side and made all bank deposits.
? Learned to check in and out guest on Opera 4.0 version, and run reports.
? Worked with IHG personnel to initiate a successful opening of the hotel.
? Wore the hats of Human Resources, Front Desk, Housekeeping and Security for th
e pre opening and maintained some of these positions until hired.
? Acted as manager on duty for the hotel on weekends.
? Wrote an opening budget for the Food & Beverage Department which includes Banq
uets.
? Set and designed promotions for Diamonds Sports Bar & Grill.
? Received Manager of the month August 2008
? Worked very close with the Chief Engineer to ensure that the property was in t
op working order.
? Worked very close with the Director of Housekeeping to ensure that all pubic s
pace, the outside property and guest rooms were at IHG standards.
7/04 - 04/07
Embassy Suites Hotel Napa/San Rafael/Walnut Creek, CA
Director Food & Beverage
? Hired as Assistant Director of Food & Beverage and promoted to Director of F&B
within 2 months
? Oversee Fine Dining Steakhouse Restaurant, Lounge, Banquet, and Room Service
? Extensive knowledge of front of house operations and customer service training
.
? Prepare weekly work schedules in accordance with staffing guidelines and labor
forecasts.
? Adjust schedules throughout the week to meet the business demands
? Constantly monitor staff performance in all phases of service and job function
s, ensuring that all
procedures are carried out to departmental standards; rectify any deficiencies w
ith respective personnel.
? Knowledge of organizing service from information on BEO's.
? Worked very close with the General Manager and DOS on marketing plans for the
hotel including rooms.
? Was involved in budget meetings and strategy meetings on reducing over spendin
g and bringing better profits to the bottom line.
? Transferred to this 250 room hotel adjacent to the Marin Civic Center with a t
otal of $9 million in F&B Sales.
? Oversee all F&B operations for Fine Dining Room, Lounge, Bar, Banquets, and Ro
om Service
? Manage staff of 200 employees and 6 managers
? Run off site Marin Civic Center as F&B Director for banquets, concessions and
Green Room at
the Veterans Memorial Theatre and the Showcase Theatre
? Completed all F&B function for banquets as large as 5000 people and for concer
t venue seating 1500
? Attend forecast, operations and Guest Service Scores meetings.
? Redesigned the Restaurant and Lounge menu
? Re-designed the wine menu.
? Maintained bi-weekly payroll with time in a box by Paychex
? Received Manager of the month November
? Participated in weekly meeting on guest complaints where we analyzed the probl
em and worked on the solution. We also contacted the guest with a response.
4/01 - 7/04
Radisson Miyako Hotel San Francisco, CA
Food & Beverage Manager/Catering Sales Manager
? Hired to re-install all in house F&B operations after out side contractors lef
t in this Union hotel
? Responsible for re-opening Dot Restaurant and Bar which had been closed for so
me time and grew sales from 0 to above $1 million in first year .
? Scheduling of Banquet Kitchen, Banquets, Catering and Restaurant Staff..
? Responsible for all advertising and created effective advertising strategies.
? Worked close with the Unite Here Local 2 in hotel negotiations and employee co
ncerns.
? Learned to use Delphi (banquet's) and Fidelio (Hotel reservation System) on ow
n.
? Operated Dot Lounge and hired bands and DJ's
? Acted as MOD (Manager on Duty) for hotel on weekends.
? Participated in monthly inventories (liquor and Food)
? Maintained Micros system for restaurant and bars
? Increased sales by 18% using suggestive selling techniques.
? Did room inspections of 5 rooms every two week.
? Was involved in P&L meetings, analyzing strategies for bringing all line items
into order.
8/98 - 4/01
Applebee's Vallejo, CA
Associate General Manager
? Assisted in Sales increase from $42k to $57K per week during tenure
? Responsible for 60+ associates
? Weekly inventories, biweekly food orders, weekly numbers and schedules.
? Worked on weekly and monthly budgets.
? Responsible for certified trainers program/safety program.
? Responsible for increasing guest check averages.
? Created programs for training and inventories for loss prevention.
? Completed EEOC Sexual Harassment Program
? Participated in openings of new stores which includes hiring, training, setup
and ordering.
REFERENCES
Available upon request.