INFORMATION TECHNOLOGY EXECUTIVE

Effectively Integrating Technology with Business

PROFILE
Highly experienced Senior Technology Executive with over 30 years of service and
a record of developing and supporting successful projects and solutions incorpo
rating a wide range of applications and technologies. Project leader that consis
tently improves organizational effectiveness and efficiency. Exceptional frontli
ne technical expertise that aligns the business processes and IT infrastructure
to realize cost savings, accelerate performance, and sustain systematic flexibil
ity.
A builder of high performance teams and a natural Team Leader, Mentor, and Motiv
ator who thrives in environments requiring a broad range of technical skills in
addition to high level problem resolution understanding. Award winning team buil
der focused on integrating technology to elevate organizational productivity, ef
ficiency, technical infrastructure, and security.
* Technically savvy and a quick study in emerging technology, able to quickly as
sess and utilize the appropriate response to meet the specific needs of the busi
ness requirement at hand. A welcome addition to any information technology team,
ready, willing, and able to function in any role necessary to insure project su
ccess and on time integration and delivery.
* Talented, results-driven, and versatile IT leader, with a record of success in
implementations requiring an in-depth knowledge and solid experience working wi
th complex cross-platform systems, network architecture, installation, implement
ation, integration, and administration in local and remote environments.

CORE COMPETENCIES
Process Improvement Process Reengineering Project Management Performance Opti
mization
Network Design and Engineering Wireless Networking IT Architecture Technology
Integration
Network and Systems Security Server Farm Design and Engineering Data Center Op
erations
Contract Negotiations Vendor Relations Budgeting Cost Control Software Devel
opment
Team Building Leadership Human Resource Optimization Business Strategy

PROFESSIONAL EXPERIENCE
Montgomery County Government Rockville, MD 200
7 to Present
Chief Information Officer, Department of Technology Services
Oversee Enterprise Technology Strategic Plan for federated business model to bri
dge departmental IT processes into an Enterprise focus. Implement Enterprise PMO
governance model with project analysis and dashboard reporting. Perform Technic
al Planning for Enterprise Resource Planning solution to replace legacy solution
s.
Manage and Support County Cable Office, including PEG affiliate operations and f
unding. Manage Public Safety Systems including the Public Safety Systems Moderni
zation program in conjunction with a Communications Interoperability plan. Lead
continuity and expansion of County Fiber Institutional Network.
* Formulated a program plan for Health and Human services to retire duplicative
legacy systems and formulate the basis for an enterprise review and systems mode
rnization plan.
* Developed technology and telecommunications planning for 311 call center.
E. STEVEN EMANUEL PAGE 2

National Railroad Passenger Corp (Amtrak) Philadelphia, PA / Washington, DC

1998 to 2007
Chief Information Officer
Directed Zero Based Operational Budget of $130,000,000. Developed Capital Techno
logy project development process for all Business Units valued at $92,000,000. D
eveloped formal Strategic Technology Plan. Formulated communications process for
Business units to understand and bridge business relationships.
* Implemented Enterprise PMO including Executive oversight methodology. Champion
ed re-implementation of SAP for HR / Payroll modules. Managed Outsourcing restru
cture plan to implement a multi-sourcing support strategy and restructured IT Or
ganization to support business function model.
Senior Director, Chief Information Officer Northeast Corridor
Developed budgets for operational support and annually met service obligations.
Consistently managed Capital projects valued at up to $8,000,000 providing on ti
me delivery within budgetary scope. Maintained consistent technology delivery an
d helpdesk services. Directed and oversaw the centralization of Email services,
establishing enterprise standards for email delivery.
Implemented enterprise PC workstation software configuration to standardize appl
ications and operating systems, as well as reduce unique support requirements. M
onitored internet traffic to ensure business use of Internet, email filtering an
d adherence to corporate mandates for mail content.
* Managed enterprise Procedures Manual development for re-negotiated outsource a
greement with IBM and delivered enterprise PC Desktop Standardization project to
reduce hardware TCO.
* Managed enterprise migration from GroupWise to Microsoft Exchange mail system
and monitored standard scripting process for the delivery of workstation Anti-Vi
rus solutions.
Director, Network Operations Northeast Corridor Support
Developed and implemented a five year infrastructure plan for all facilities to
include fiber backbones, copper horizontal networks, and conversion to Cisco Eth
ernet switching technology. Expanded and standardized LAN / WAN connectivity to
32 new company facilities. Recruited and developed staff to provide new strategi
c direction for infrastructure architecture, managing communications technicians
, and outsource vendors.
Implemented Internet access for clients through a properly firewalled architectu
re. Established IT change control process for implementation efficiencies, docum
entation, and management control.
* Successfully implemented first secure wireless network solution for Engineerin
g work management system. Assisted in the planning and architecture of a first o
f kind system for automated ticket and fare collection system which received a p
atent in 2002.
* Established first network infrastructure standards plan, adopted by enterprise
network architects. Implemented and coordinated network connectivity for automa
ted food and beverage managed services in warehouse facilities.
EDUCATION
Bachelor of Science, Sociology / Criminology Eastern University St. Davids, P
A

AWARDS
2010 Best of Category Award, GIS Programs National Association of Counties (NA
Co)
2010 Digital Counties Award, First Place Center for Digital Government (NACo)
2009 Digital Counties Award, Second Place Center for Digital Government (NACo)
2008 Digital Counties Award, Eight Place Center for Digital Government (NACo)