762 Pershing Ave

San Jose, California 95126

Telephone: 408-853-7479
Claire Markle
Profile
To secure a challenging position with an innovative group that will utilize the
full potential of my strengths in Sales Force Development, Project / Program Man
agement, Team Leadership, and Team Building.
Experienced working in fast-paced, client-driven environments demanding strong o
rganizational, technical, and interpersonal skills. Talent for proactively ident
ifying and resolving issues resulting from large-scale implementations of commun
ity-driven and informal learning programs. Confident and poised in interactions
with clients and individual contributors at all levels.
Strengths
* Building and leading community-driven learning programs from the ground up, u
sing Web 2.0 technologies to foster collaboration
* Evaluate and implement new technologies quickly to solve immediate business p
roblems
* Ability to analyze, define and deliver successful strategic direction
* Recognized outstanding program / project management skills
* Successfully demonstrated competence to resolve large-scale project issues wi
th effective, appropriate escalation as necessary
* Strength in risk assessment and alternative solutions
* Excellent leadership skills and team building skills
* Highly organized, exceptional time management skills, with capability to exec
ute multiple projects in parallel
* Excellent written and verbal communication skills
* Financial analysis, forecasting & budget management skills
* 7 Years of comprehensive experience and exposure in Learning & Development p
rinciples, solutions, standards, best practices, tools, applications and systems
* Demonstrated senior level ability to implement, drive, track, lead & manage p
rojects across multiple organizations in deadline-driven environment
* Demonstrated effectiveness through project success & satisfied clients
* Flexibility and agility with a positive "Can Do" attitude
* Self-starter, highly motivated and tenacious drive to be successful
* Extensive business strategy & business planning experience
* Extensive Managerial skills and experience. Current Management responsibiliti
es for 35 employees
* Expertise in business operational process and procedures
Professional Experience Detail
Cisco Systems, Inc
Date 2006-2010
WW Sales Force Development - Manager, Technical Readiness Group
* Department Manager responsible to define & develop strategic Learning & Devel
opment initiatives required to support Cisco's Global System Engineer and Sales
Organizations.
* Direct responsibility to collaborate with the Global System Engineer and Sale
s Organizations to ensure an extremely high level of technical readiness & compe
tence of all the internal System Engineers and Sales Specialist to meet Cisco's
strategic business objectives.
Key Areas of Success:
* Effectively & efficiently analyzed, designed, developed and implemented high
quality, industry leading, System Engineer Technical Readiness Programs, Special
ization Programs and System Engineer Learning Curriculums.
* Resourcefully ensured all System Engineer programs fit within an end-to-end i
ntegrated delivery architecture, which included assessment, registration, implem
entation & reporting.
* Leader in the evaluation of new training architectures for the Global System
Engineer Organizations. Evaluated current standards & developed strategies to in
crease the effectiveness and efficiency in the existing cost structure. Our goa
l was to ensure that the costs were declining on an annual basis, with proper RO
I metrics established to support the new training architectures.
* Responsible for all Managerial aspects of the VT Program staff. Total staff r
anged from 50 to 35.
Cisco Systems
Date 2003-2006
WW Sales Force Development - Team Lead , Technical Readiness Group
* Department Team Lead responsible to define and develop strategic Learning and
Development initiatives required to support the Cisco's System Engineer Organiz
ations.
* Direct responsibility to collaborate and support the department Manager in th
e program positioning toward a strategic vision aligned with the company's overa
ll systems engineering education, training, and development initiatives for the
Global Service Provider System Engineers.
Key Areas of Success:
* Produced high quality programs and program deliverables for the WW System Eng
ineer Organizations.
* Managed the analysis, prioritization, design, development, and implementation
of curriculum plans, learning strategies and assessments of the WW Service Prov
ider System Engineers.
* Built & maintain global development processes, programs, systems, and infrast
ructure that scaled to meet the Service Provider System Engineer development req
uirements.
* Created and achieved win-win, strategic cross-functional partnerships & teams
Cisco Systems
Date 2001-2003
WW Sales Force Development - Technical Projects Systems Engineer
* Provided leadership in the execution of technical training & development prog
rams for Cisco's WW Service Provider Systems Engineer Organizations.
Key Areas of Success:
* Produced high quality programs and program deliverables for the WW Service Pr
ovider System Engineer Organizations.
* Created the technical curriculums and development plans for the Service Provi
der System Engineers.
* Lead the development and successfully delivered a new technology Specializati
on program Service Provider SP Mobile team which was a key technical development
vehicle and community of practice for the WW Service Provider Systems Engineer
Organizations.
* Successfully delivered with in 8 months of hire, two separate, one-week Train
ing & Development events for over 600 of the direct Sales Force, with a customer
satisfaction average of 4.6.
* Assisted in the determination of Technical Training & Development requirement
s for the WW Systems Engineer Organizations through interaction with the WW Fiel
d System Engineers and Management teams.
* Executed to drive Technical Excellence all program management and delivery wh
ile complete focused on Cisco Key business objectives.
* Successful Team Building with proven ability to work well in teams, and lever
age the resources available across corporate, line of business and groups worldw
ide.
Professional Experience: Other
Newbridge Networks
Date 1988-2000
Manager, New Product Introduction - US, Canada, LATAM
* A Telecommuications Solutions Company founded in 1986 to create data and voi
ce networking products.
Key Areas of Success:
* Trusted Advisor developing an effective, efficient, and economical solution f
or clients.
* Developed strategies used by each individual client, to create competitive ad
vantage.
* Built company from the ground up and administered all details involved to sup
port the internal operations of A ONE STOP SHOP. Activities included accounts r
eceivables, accounts payables, inventory, purchasing, sales, marketing, training
, and staff management.
* Staffed, managed, and trained administration staff to support our internal op
erations.
* Provided training to our clients on all levels, both user and technical.
Consultation and Technical Advisement
* Ongoing support & Maintenance of LAN, WAN, and Internet solutions.
Education:
Mary Washington College, BA International Relations
Mary Mount International HS, Rome, Italy
Industry Awards:

2007 Highest Honor - Corporate University eXchange board for Innovative Learning
Technology and Program category.
2009 Brandon Hall Awards
Best Innovation in Learning Technology
Best Use of Video
Best use of Web 2.0 Technology

References: Available upon request