Michael Smith

10220 3rd Ave SE

#333L
Everett, WA 98208
(206) 510 - 5002
msd58fa6@westpost.net
Computer and Network Systems Technician
Offering a broad spectrum of skills in computer systems, ranging from desktop PC
maintenance to network design and installation.
Goal oriented professional with ten years of experience. Able to design and imp
lement solutions for customers in a wide range of applications, from office envi
ronments to industrial settings. Highly experienced in on-site maintenance, par
ticularly in high pressure, mission critical scenarios. Able to perform tasks a
t remote locations with minimal support, or work in a team to provide high quali
ty solutions to customers.

General Skills:
Assemble Desktop and Rack Mount Computers
Repair Computers, Including Laptops
Design and Install Data Networks
Troubleshoot Computers and Networks
Provide Over the Phone Support
Provide Desktop and On-Site Support
Server 2003 and Domain Administration
Design Systems Based on Sales Orders
Research New Products and Potential Problems
Data Migration, Security, and Recovery

Software Technologies:
All Microsoft Windows Platforms
All Microsoft Office Applications
TCP/IP Network Protocol
Anti-Virus, including Norton and McAffee
Dreamweaver and Frontpage
Norton Ghost, versions 8, 10, 11 and 12
Remote Desktop
VNC Server
PCAnywhere
Router setup, including DD-WRT

Hardware Technologies:
All AT, ATX and BTX Standards
All Memory Standards
All Hard Disk Standards, including SCSI and SAS
Optical Drives and Tape Backup
All Case Standards, including Rack Mount
Ethernet and Token Ring Networks
Cat5, Cat5e and Cat6 Wire
Printers and Fax Machines
Mass Storage Devices, including Drive Arrays
Touch Screen Displays and Projectors
POS and All-In-One PCs
Bridges, Switches and Routers

Professional Experience:
October 2009 April 2010
Lugoff-Elgin High
Lugoff, SC
803-438-3481
Laptop Support Technician
Kershaw County School District is a school system that provides high technology
to all attending students and faculty. Responsible for maintenance of the lapto
p pool, administrating users on Active Directory, and solving general technology
issues.
Key Contributions:
***Helped our department provide the lowest repair times in the entire district
despite having the highest volume of repair requests among all the schools.

September 2007 April 2009

Retail Systems Inc.
West Columbia, SC
803-739-1190
Hardware Support Technician
Retail Systems provides POS computers and software to restaurants, fast food cha
ins, resorts and night clubs. Worked with a highly skilled team to provide solu
tions to an enormous and logistically challenging pool of customers across the E
ast Coast USA. Responsible for maintenance of customers in South Carolina, Nort
h Carolina, Georgia. Given sales orders and responsible for designing and imple
menting computer systems. Provided desktop and over the phone support to a large
number of customers.
Key Contributions:
***Revitalized failing product lines and created cost effective solutions to pro
blems.
***Changed installation practices and elevated quality of service.
***Identified problems with new product lines and helped the company avoid costl
y mistakes.

January 2007 August 2007

TEK Systems
Greenville, South Carolina
864-467-9217
Network Installation Technician
TEK Systems provides labor and solutions to construction contractors. Contracte
d out to work with Systems and Services, who installed networks in high schools,
government offices and the SCE&G control center in Cayce. Worked with construc
tion crews to install data networks in new and existing construction sites. Wor
ked on sites in South Carolina, North Carolina, Georgia. Installed vast data ne
tworks.
Key Contributions:
***Provided creative solutions to several seemingly impossible problems.
***Consistently met demanding project goals despite unforeseen problems and cons
tant blue print changes.

October 2005 December 2006

A/C Electrical
Columbia, SC
Electrician
A/C Electrical was a commercial and residential electrical company. Worked with
a talented crew of electricians. Installed circuits, devices and appliances in
new and existing construction sites. Sadly, A/C Electrical no longer exists.
Key Contributions:
***Provided clean, professional, quality work to customers

January 2001 July 2005

Freelance Computer Technician
Columbia, SC
Worked with residential customers in the Irmo and Dutch Fork areas. Provided on
site desktop support and computer training. Serviced several businesses in the
greater Columbia areas.
Key Contributions:
***Accumulated considerable experience providing support to end users
***Created several small computer systems and networks for local businesses whic
h are still running to this day.

Education and Certifications:

High School Diploma (Class of 1999)
CompTIA A+ Certification
HP Channel Partner
Currently working on CCNA and MCSE certifications

Contract Companies:
TEK Systems
SSC Systems and Services
A3 Communications
1Com Communications
TAC Worldwide
Insight Global
Native Staffing

Professional References:
Mike Brown
Lugoff-Elgin High
Current Supervisor
803-553-2590
Danny Pharr
Lugoff-Elgin High
Coworker
803-600-4091
Ryan Black
Retail Systems Inc.
Department Supervisor
803-260-4425
Patric Shoe
Retail Systems Inc.
Former Supervisor
803-606-4482
Peter Hayslett
Black Box
Project Manager
803-223-1456
Brian Sieradzki
Sieradzki Systems
Business Partner
803-319-6924
Jamie Rhyne
Professional Appraisal Service
Long Time Customer
803-238-0699
Brian Willoughby
Electric Services Inc.
Former Coworker
803-407-5760
More contacts available upon request.