TERRY L.

MILLER
18291 Timberlane Drive
Yorba Linda, CA 92886
714-264-6512
tmd79cf6@westpost.net

SUMMARY

Highly-effective Operations Management professional with extensive

experience in delivering business process alignment, project
management, and practical solutions for enhancing productivity and
customer satisfaction. Proactive initiative-taker accomplished in
overcoming challenges and taking on new roles to ensure timely, on
target project completion. Champion of synergistic work settings
where cross-function collaboration, proactive participation, and idea
generation by all members are encouraged. Top Secret Clearance (2007)
and COMSEC Briefed (2008)

SIGNIFICANT ACCOMPLISHMENTS

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Provided leadership and identified project objectives, requirements
and common processes to ensure group policies and procedures were
implemented and followed. Ensured staff are executing assigned tasks,
and providing project status to management.
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Led the consolidation effort for the development of common processes
for Southern California during the consolation of Boeing / McDonnell
Douglas merger.
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Managed Implementation of Information Technology to reduce
processing time from 6 month to 2 weeks, enabling faster delivery and
cost savings for customer requesting Adds, Moves and Changes for
computers and telephones.
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Managed customer facility support requirements defining contract
content, execution and business procedures for IBM service contract.
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Integrated compatible system for the migration of data from multiple
SharePoint systems into a single SharePoint system resulting in
significant cost saving and increase efficiency.
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 Led Computing Counsel Teams in evaluating process improvements and
standards for multiple sites with results in reduction of processing
time.
QUALIFICATIONS

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Directed project plans, phases, and deliverables as the primary
customer contact for process modifications.
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Coordinated project customer support for project close-out,
providing reports to management.
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Managed classified room operations, documents and user accounts
achieving Defense Security Service (DSS) high marks for successful
audits.
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Created briefing and presentations for Program capital budget.
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Managed logistics for staffing, computing requirements, and
conducted security awareness training.
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Complied and presented Weekly Business Reviews (WBR) to Army and Air
Force customer.
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Identified and processed requests for Government Furnished Equipment
(GFX).
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Identified risk and developed mitigation plans for Program
Integrated Team. Provided direction for work authorization.
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Coordinated the development and integration of Roles, Authorizations
and Accountabilities (RAA) for the Program Tem Execution Plan (TEP) to
meet Company business needs for Combat System Division.
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Tracked team accomplishments toward Award Fee satisfaction.
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Managed and integrated activities across multiple information
management systems to include development, processing, maintenance
and distribution of data, imagery, library resources. Analyzed the
needs of the user and recommended solutions to hardware and or
software requirements. Provided oversight and approval of technical
approaches, products and processes.
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 Oversaw installation and repair of telephony systems, data
terminals, networks and responsible for voice and data communications
services
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Analyzed the needs of the user and recommends solutions to the
hardware and/or software systems
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Managed 5-25 employees in multiple locations with mentoring,
coaching and opportunities to demonstrate their ability to perform
tasks and assignments for advancement potential.

PROFESSIONAL EXPERIENCE
THE BOEING COMPANY 1988 TO 2010

PROJECT MANAGEMENT SPECIALIST

Brigade Combat Team Modernization Program (BCTMP) formally Future
Combat System (FCS) Command Control Computers & Communication
Intelligence Surveillance & Reconnaissance (C4ISR) Program Management
& Operations.
BUSINESS OPERATIONS MANAGER
Navigation Systems GPS (Ground Position Satellites) Program

BUSINESS OPERATIONS MANAGER

Law Department, Southern California
INFORMATION TECHNOLOGY MANAGER
Information Technology (IT)
EDUCATION

MASTERS OF BUSINESS ADMINISTRATION - Dual Masters' Degrees in

Management and Marketing - University of La Verne, California
BACHELOR OF SCIENCE, Business Administration - University of La
Verne

ACCREDITATION AND TRAINING

CORPORATE SECURITY MANAGEMENT CERTIFICATE - Cal State Fullerton

(Completed Jan 2010)
 HUMAN RESOURCES MANAGEMENT CERTIFICATE - University of California,
Irvine (2004)
PROJECT MANAGEMENT CERTIFICATION - University of California, Irvine
(2001)
PROGRAM MANAGEMENT BEST PRACTICES (PMBP) / EARNED VALUE MANAGEMENT
SYSTEM (EVMS) WORKSHOP TRAINING
PROGRAM EARNED VALUE MANAGEMENT SYSTEM (EVMS) TRAINING
HANDS-ON PROJECT MANAGEMENT: SKILLS FOR SUCCESS TRAINING
TACLANE OPERATOR TRAINING CERTIFICATE - General Dynamics C4 Systems
Boeing Leadership Center, First Line Management Leadership Training
Certificate of Completion of ISDN for Voice, Data and Video
Certificate of Completion for Frame Relay: Technology and
Applications
Certificate of Completion for ATM Technologies and Applications

AWARDS

BOEING FORMALLY MCDONNELL DOUGLAS SILVER EAGLE

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Customer Satisfaction and Continues Improvement
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Commitment to Delivering Quality Products, Services and Customer
Satisfaction