Veronica Urbano 305-934-2739

16323 NW 77 Path Miami Lakes, FL 33016 vud

7d126@westpost.net
Objective
To secure a challenging position in an environment where I can put my abilities
and knowledge to work, as well as provide opportunities for career advancement.
Skills
* Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
* Proficient in composition of business correspondence.
* Excellent Customer Service Skills.
* Team player and fast learner.
* Fluent in Spanish.
* Knowledge of accounting functions and their direct impact on department revenu
e. * Graduate of a Smile from Ear to Ear Customer Service Program.
* Proficient in CLASS system.
* Proficient in E2K system.
* Proficient in Calyx System - Point
* Proficient in Citrix System
Professional Experience
Arise Corporation formerly Willow CSN, Miramar, FL
October 2004 - Present
Arise Certified Professional - Self employed under Virtual Service Corporation
VDU Cyber Services
Achievements:
* Graduate of Cyber Agent 101
* Graduate of Sears Customer Service
* Graduate of Safeguard Dental and Vision Customer Service
* Graduate of Disney Dining Reservations Customer Service
* Graduate of Barnes and Noble Customer Service
* Graduate of Walgreen's Store Support Help Center
* Graduate of Virgin America Airlines Customer Service
Responsibilities:
* Provide swift and accurate customer service to incoming phone calls.
* Duties included entering information into mainframe systems.
* Business correspondence with Corporate Headquarters to resolve customer's issu
es.
* Troubleshooting service issues as they arose.

Lakes Home Mortgage, Miami Lakes, FL

June 2005 - June 2006
Loan officer/Mortgage Processor
Achievements:
* Graduate of Florida School of Real Estate with certification as Loan Officer a
nd Mortgage Processor
* Graduate of Florida School of Real Estate with certification as Foreclosure Sp
ecialist
Responsibilities:
* Office Manager
* Responsible for accounts payable and receivables
* Loan origination
* Loan Processing
* Maintain contact with borrowers, lenders, title companies, and insurance agenc
ies.
* Ensure smooth loan process and closing
 UPS Supply Chain Solutions (Formerly Menlo Worldwide Ft. Lauderdale, FL)
June 2004-June 2005
Ocean Export Coordinator/Documentation Specialist
Achievements:
* Hazardous Materials Certified
* Certified in E2K Operating System
Responsibilities:
* Responsible for ocean export coordination and documentation preparation and di
stribution. This includes bill of lading preparation, letter of credit, sight dr
aft, and consular forms preparation.
* Maintain daily communication with customers, carriers and oversees agents to a
ssist and troubleshoot any issues that should arise.
* Responsible for invoicing of customers and monitoring of the A/R Register.
Eagle Global Logistics (Formerly Circle International) Miami. FL
October 1995-June 2004
Ocean Export Coordinator/Documentation Specialist
Achievements:
* Hazardous Materials Certified
* Certified in Class Operating System
* Certified in Cargo Insurance
* Graduate of A Smile from Ear to Ear Customer Service Program
Responsibilities:
* Responsible for ocean export coordination and documentation preparation and di
stribution. This includes bill of lading preparation, letter of credit, sight dr
aft, and consular forms preparation.
* Maintain daily communication with customers, carriers and oversees agents to a
ssist and troubleshoot any issues that should arise.
* Responsible for invoicing of customers and monitoring of the A/R Register.
Tasco Sales Inc. Miami, FL
1992- October 1995
Administrative Assistant
Achievements:
* Administrative Assistant to the Director of Finance
Responsibilities:
* Duties included word processing, data entry, spreadsheet preparations, file ma
nagement, and keeping of appointment schedules and itineraries.

Park Avenue Furniture Manufacturing Medley, FL

1990-1992
Administrative Assistant
Achievements
* Personal Assistant to President of Company
Responsibilities:
* Responsible for routing calls to their appropriate source, distribution of inc
oming business correspondence, sending and distributing faxes, word processing,
statistical data entry and file management.
SunTrust Service Corporation, Miami, FL
1989-1990
Check Encoder
Responsibilities:
* Responsible for operation of Unisys check encoding system within lockbox depar
tment. Performed several accounting functions.
Education
* Currently working towards bachelors degree in Elementary Education
* Associates in Arts, Miami Dade Community College 1989-1992
* High School Graduate, Hialeah High School 1986-1989
Honors
3.45 GPA
Graduated in top 5% of class
References available upon request