Michael Hall Crockett

522 Byrnes
Cell: 210. 421.8763
San Antonio, Texas 78209
E-mail: mcc4fa0@westpost.net
Incisive, experienced analyst with expertise in model development, simulation, a
nd system efficiency analysis. Skilled at complex planning, forecasting, budgeti
ng, and process improvement. An exceptional communicator, effective with the wri
tten word and graphic presentations. Extensive experience dealing with decision
makers on risk management and strategic issues and with employees at all levels
of an organization. Adept at strategic analysis, problem solving, trend and patt
ern analysis, and systems thinking. A quick learner and attentive to detail, ded
icated to analyzing and implementing the best ways for organizations and people
to achieve challenging goals.

PROFESSIONAL STRENGTHS
Strategic Planning Model Development Financial Management
System Development and Testing Database Design and Management Budget Planning an
d Controls
Planning and Forecasting Analysis/ Problem Solving Risk Management
Process Improvement Requirements Gathering Relationship Management
SELECTED ACHIEVEMENTS
* Headed product re-engineering team of a company providing integrated investmen
t portfolio accounting and risk management services to community banks across th
e U.S. Oversaw analyst and administrative staff of five. Developed recommendatio
ns for enhancement of service bureau efficiency and effectiveness. Identified me
thods to augment the value-added aspects of business processes. RESULTS: Persua
ded management to initiate strategic planning process, which defined key process
es and marketing functions and established cross-departmental teams, enhancing p
articipation in the company's value creation.
* Identified problem in conversion of clients to new software as inefficient all
ocation of resources, including too strict a division between analytical and tec
hnical functions. Assumed role as liason between departments, personally perform
ing a number of conversions, facilitating the determination and remedy of many a
ssumption errors. RESULTS: Quickly eliminated existing conversion backlog. Deli
vered significant improvement in conversion accuracy.
* Redesigned customer interface for proprietary software. Identified major tasks
and functions of software. Reorganized the layout accordingly. Edited and reord
ered menu selections to make them clear and logical. Developed flowchart of func
tions with their parallels on the menu. Presented improvements to national user'
s group meeting. RESULTS: Client surveys showed considerably greater product sat
isfaction. New interface became the framework for an updated software manual.
* Developed database to track customer support calls in terms of origination, pr
oblems, and resolution. Discovered patterns between multiple issues and customer
s. Identified process problems. Implemented "fail-safe" process that allowed cus
tomer operations to remain online in spite of program failure. RESULTS: Within o
ne month, support calls were down 25%. Cleared 60% of customer support backlog w
ithin two months.
* Researched all inputs and assumptions in a critical corporate client's financi
al simulation. Identified and corrected error that had led to overstatement of i
ncome forecast. Presented an interactive simulation to client Board of Directors
. Illustrated workings of the model, potential sources of error, including the s
pecific existing problem, and methods used to minimize and resolve those errors.
RESULTS: Variances fell from 50% to less than 1%. Retained client with $15,0
00 in annual revenue.
* Wrote series of columns for company newsletter to customers. Explored the futu
re of the financial industry. Forecast the shift from internal asset management
and meeting regulatory demands to the delivery of value and customer satisfactio
n. Engaged market research firm and PR firm to facilitate exposure. RESULTS: Con
tent provided the basis for the conceptualization and promotion of new products,
including one that became the biggest revenue generator in the company.
* Analyzed heavy software support burden and customer frustration. Recognized th
at training had focused on routine procedures, but that non-routine occurrences
were consuming 90% of customers' time. Revised training approach away from empha
sis on standard operating procedures and more toward problem identification and
troubleshooting. RESULTS: Improved customers' ability to use the product effecti
vely and reduced support calls, improving satisfaction with the system.

EMPLOYMENT HISTORY
FINSER CORPORATION, San Antonio, Texas 1998 - Present
Vice President - Financial Analysis
FIP, INC., Covington, Louisiana 1996 - 1997
Assistant Director, Software Training and Support
FINSER CORPORATION, San Antonio, Texas 1985 - 1996
Senior Vice President - Financial Analysis 1990 - 1996
Vice President - Financial Analysis 1987 - 1990
Financial Analyst 1985 - 1987

EDUCATION
Master of Business Administration, Finance, University of Texas, Austin, Texas
Bachelor of Arts, English, Rice University, Houston, Texas
Oracle Training, San Antonio, Texas

TECHNICAL COMPETENCIES
SQL
Oracle PL/SQL
Oracle DB Programming
Sybase
Data Junction Map Designer
Microsoft Access