ERIC DALE GARCIA

710 Meadow Court ~ Fort Walton Beach, FL 32547

850-376-8944 ~ egd94cc2@westpost.net
SUMMARY OF QUALIFICATIONS
Accomplished IT network & hardware specialist with a remarkable 10-year history
of resourceful solutions and service. Knowledgeable in wide range of technology
concepts & practices with appetite for learning and assimilating new subjects. A
dept at resolving major system and hardware breakdowns too complex for front-lin
e IT professionals. Clear-headed during crisis, working scenarios while maintai
ning calm interaction between personnel and vendors. Ability to work independent
ly at customer sites while conveying professional image. Veteran who is bilingua
l in English & Spanish, written /oral.
COMPUTER SKILLS
*Operating Systems: Windows 2000 Server / Advance Server, Microsoft Server 2003
- 2008, Microsoft Active Directory, Microsoft Windows Operating Systems Windows/
NT/95/98/2000,XP Professional, Vista and Windows 7.
*Networking Skills: Cable & DSL Modems, Ethernet 10/100/1000 base-T Network Sys
tems, DHCP, Network Architectures, Network Configuration, Remote Access Solut
ions (RAS), Routers Virtual Private Networks (VPNs), Wireless Networking, Wire
less Encryption Protocol Client/Server Local Area Networks
*Software: Microsoft Word, Excel, Access, PowerPoint, Visio, Microsoft Movie Mak
er, Nero, WordPerfect, Norton Corporate Antivirus and Network Security Systems.
OUTSTANDING PROFESSIONAL ACCOMPLISHMENTS
*Network System / Database / E-Mail Administrator for the police and fire networ
k domains, setting up workstations including 50+ mobile computer terminals, main
tained LAN, WAN, and network systems, saving the departments over $60.000.00 ann
ually in operation cost.
*Designed, installed, configured and maintained the network for the Administrati
ve Services Division, saving the City of Crestview over $10,000.00 in installati
on costs
*Designed and installed remote video training system for in house training, savi
ng over $5,000.00 in fuel cost for the department.
*Installed tertiary computer and radio communication systems in order to increas
e departments ability to assist citizens during natural disasters.
*Responsible for the restructuring of wireless cellular plan for the department,
resulting in a savings of over $7,500.00
*Designed and installed video conferencing center. This allowed department perso
nnel to view and participate in morning staff meetings, regardless of their loca
tion. It also allowed stations to video conference concerning operational matte
rs.
*Responsible for designing, installing and configuring network for Code Enforcem
ent Department
*Designed and constructed database program for Code Enforcement Department.
*Designed, installed and implemented new static and wireless video and audio rec
ording procedures for narcotic operations, enhancing conviction rates to over 95
%
*Responsible for all aspects of network security for Police and Fire Department.
EMPLOYMENT HISTORY
CITY OF CRESTVIEW, Crestview, Florida
Crestview Fire Department
Communications Supervisor /Network System & Database Administrator (2003 - 2010)
*Management and training of fourteen public safety personnel.
*Responsible for administration, installation, maintenance, troubleshooting, rep
air and technical support for all computer, E-Mail, radio communication, and all
wireless and on site telephone systems.
*Resolved network and client issues related to servers, desktop computers includ
ing configuring and installing new software and hardware.
*Installation, programming, upgrading, maintenance of internal and external secu
rity systems to include CCTV cameras and security door cards and biometric lock
systems.
*Installation, configuration, troubleshooting, and maintenance of all radio and
telephone recording systems to include software and hardware updates.
*Configuration, maintenance and upgrade of two separate computer aided dispatch
programs. One system included the installation and maintenance of 50 plus mobile
computer systems.
Code Enforcement Officer (2001 - 2003)
*Network System / Database Administrator.
*Enforced Florida State Statutes and Ordinances.
*Represented City of Crestview at Code Enforcement Board, State and Federal Cour
t.
*Coordinated with various local, State and Federal Agency to obtain ordinance co
mpliance.
Police Investigator (1997 - 2001)
*Responsible for all aspects of criminal, fraud and narcotic investigations.
*Responsible for Designing, configuring, implementing and installing and maintai
ning static and wireless video/audio recording procedures and systems for narcot
ic suppression operations.
*Responsible for computer crime and fraud investigations.
*Responsible the repair and maintenance of all computer systems and programs.
ACADEMIC BACKGROUND
TROY STATE UNIVERSITY, Fort Walton Beach, Florida
*Bachelor of Science, 1994
*Graduated Cum Laude GPA 3.6/4.0
COURSES AND SEMINARS
*Microsoft Certified Training - Support of Microsoft XP Professional and 2003 Se
rver - May 2006
*CompuMaster - Advanced Troubleshooting, Maintaining & Upgrading PCs - May 2006
*Microsoft Certified Training - Support of Microsoft 2000 Professional and Serve
r - Feb 2004
*Microsoft Certified Training - Implementing & Supporting Microsoft Windows XP P
rofessional - Oct 2003
*Microsoft Certified Training - Microsoft Windows 2000 Network and Operating Sys
tems - Nov 2003
LANGUAGES
*Bilingual English / Spanish - written and oral