E-mail: khda672e@westpost.net C (801) 884-8582 CARRER SUMMARY Retail Management Professional who has extensive experience in Multi-Unit Manage ment, Customer Service, Recruiting, Hiring, Training, Motivating, Succession Pla nning, Action Planning, P&L Statements, Sales Mixes, Inventory Shrink, and Payro ll. I Have a reputation as a hard working, fair, and hands on supervisor with se veral years of multi-unit management experience with Phillips 66, GameStop, and currently Verizon Wireless. I am also regarded as being a very energetic, self-m otivated person who likes the constant change of retail management. PROFESSIONAL EXPERIENCE Verizon Wireless Retail Sales Manager Salt Lake City, UT. September 2004-December 2009 Started a new venture with Verizon Wireless, opening a store within a store con cept in all Circuit City locations in Utah and Idaho. Lead an 8 person competition team to evaluate our competition on a weekly basis , sharing all info with all Managers. Help train and motivate 21 employees to get promoted to higher position includi ng 5 to store manager. Was top rated store for Data sales for the year in 2008 and second in 2009. Was the go to manager for training new assistant managers. GameStop Inc. District Manager Chicago, IL. July 1999 February 2004 Provided leadership and development training for 12 Managers and over 100 emplo yees to increase sales and customer loyalty Responsible for all day-to-day operations of a 12-store District, generating sa les of over $13 million. Reduced the District Inventory shrink from a -.76% to a -.20% finishing the 200 2 year at number 6 of 96 Districts and maintained a -.20% shrink in 2003 keeping the District in top 10% of the Company. Controlled expenses saving $80,000 and payroll saving $26,000 for year, to beat budgets and exceed company expectations on profitability with a $920,000 contri bution, at the District level. Opened six new stores in the Chicago market, which included hiring stores staff , training, and setting up local promotions. All stores exceeded company revenu e expectations of $700,000 for the first year. Developed and implemented several strategies that lead my team to a top sales p erformance on the top ten video-game releases of 2002. Recruited managers and assistant store managers from various retailers and comp leted monthly succession plans, which furthered their training. Phillips 66 Company District Manager Chicago, IL. April 1990 October 1998 Responsible for all day-to-day operations for a territory of eight stores and o ver 50 employees, generating sales of over $12.5 million. Assigned as Recruiting Specialist to fill all Manager and Assistant Manager pos itions, in the Chicago area. Assisted in the Training and Development of new managers. Led a six man Team that was responsible for opening several new Kicks 66 statio ns in Utah. Managed and maintained a Perfect Safety Record while with Phillips 66 based on OSHA guidelines. Increased the annual average store sales to 3.5 million, for four different sto res during my five years as station manager, which ultimately led to my promotio n to multi-unit manger. Top store in increasing annual sales revenue, with a 38% increase, by raising t he number of car washes sold to over $500,000 in sales. EDUCATION Columbia College Salt Lake City, Utah Bachelors of Science, Business Administration, graduating Magna Cum Laude. Dixie Junior College St. George, Utah Associates Degree in General Studies.